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- Tasks: Lead the reception team and ensure exceptional guest experiences at The Old Swan Hotel.
- Company: Join a well-established hospitality group with a supportive team culture.
- Benefits: Competitive salary, gratuities, discounts, and career progression opportunities.
- Why this job: Make a difference every day by creating memorable guest journeys.
- Qualifications: Previous hotel reception experience preferred but not essential; training provided.
- Other info: Flexible hours and a focus on teamwork and professional development.
The predicted salary is between 24000 - 36000 £ per year.
The Old Swan Hotel Harrogate has an exciting opportunity for a dedicated and enthusiastic Reception Manager to join our team. We are seeking an individual who is passionate about delivering exceptional guest experiences and has a keen eye for detail in a hospitality environment. You will play a pivotal role in the smooth running of our reception operations, ensuring a welcoming and professional front of house service for all guests and visitors.
Key Reception Manager Responsibilities – Hospitality and Guest Service
- Oversee the daily operations of the hotel reception area and supervise the reception team to ensure excellent guest service at all times.
- Greet guests with warmth and professionalism, handling check-in and check-out procedures efficiently and accurately.
- Manage room reservations, cancellations, and amend bookings using the hotel’s reservation system.
- Respond promptly to guest enquiries both in person and via email or telephone, resolving any issues in a timely and courteous manner.
- Ensure all guest accounts are maintained correctly and liaise with the accounts team for any billing queries.
- Coordinate with housekeeping and other departments to ensure guest requirements are met seamlessly.
- Maintain the security of the reception area and monitor guest access as per hotel policy.
- Train, motivate, and support the reception team to achieve high standards of customer care and presentation.
- Proactively manage guest feedback and implement improvements to enhance the guest experience.
Reception Manager Candidate Requirements – Hotel And Customer Service Skills
- Previous experience in a hotel reception Management or front desk supervisory role is essential; any additional training will be provided for the right person.
- Excellent communication skills, both written and verbal.
- A friendly, approachable, and professional manner when dealing with guests and colleagues.
- Strong organisational and time management skills, with the ability to multitask and remain calm under pressure.
- Attention to detail and a commitment to delivering first‑class customer service.
- Computer literacy and familiarity with hotel reservation systems (PMS/Front Office software) would be an advantage. (Reslynx & Resdiary)
- Eligibility to work in the UK and able to provide supporting documentation.
- Ability to work flexible hours, including weekends and public holidays as required.
Benefits of Working as Reception Manager at The Old Swan Hotel Harrogate
- Competitive salary starting at £30k and share of gratuities.
- Fantastic opportunities for training and career progression within a well-established hospitality group.
- Discounted accommodation, food, and drink at our hotels.
- Meals on shift.
- Team member benefits including uniform provided and staff recognition awards.
- Supportive team culture focused on excellence, teamwork, and professional development.
Join Our Hospitality Team in Harrogate.
If you are passionate about delivering a memorable guest journey and inspiring those around you, we would love to hear from you. Apply now to become Reception Manager at The Old Swan Hotel Harrogate and make a difference every day.
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Reception Manager- The Old Swan Hotel Harrogate employer: Classic Lodges Hotels
Contact Detail:
Classic Lodges Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reception Manager- The Old Swan Hotel Harrogate
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues in the hospitality industry. They might know about openings or can put in a good word for you. Remember, it’s all about who you know!
✨Tip Number 2
Practice your interview skills! Grab a mate and do some mock interviews. Focus on showcasing your passion for guest experiences and your ability to handle pressure. The more comfortable you are, the better you'll shine during the real deal.
✨Tip Number 3
Dress to impress! First impressions matter, especially in hospitality. Make sure you look sharp and professional when you go for interviews. It shows you care about the role and the guests you'll be serving.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest opportunities at The Old Swan Hotel Harrogate right there. Let’s get you that Reception Manager role!
We think you need these skills to ace Reception Manager- The Old Swan Hotel Harrogate
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for hospitality shine through! We want to see how much you care about delivering exceptional guest experiences, so share any relevant stories or experiences that highlight your passion.
Tailor Your CV: Make sure your CV is tailored to the Reception Manager role. Highlight your previous experience in hotel reception or customer service, and don’t forget to mention any specific skills that match what we’re looking for, like communication and organisational skills.
Be Professional Yet Approachable: Your written application should reflect the friendly and professional manner we expect at The Old Swan Hotel. Use a warm tone, but keep it professional. Remember, first impressions count!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Classic Lodges Hotels
✨Know the Hotel Inside Out
Before your interview, take some time to research The Old Swan Hotel Harrogate. Familiarise yourself with its history, services, and guest reviews. This knowledge will not only impress the interviewers but also help you understand how you can contribute to enhancing the guest experience.
✨Showcase Your Customer Service Skills
As a Reception Manager, exceptional customer service is key. Prepare examples from your past experiences where you went above and beyond for guests. Highlight your ability to handle difficult situations with grace and professionalism, as this will demonstrate your suitability for the role.
✨Practice Common Interview Questions
Anticipate questions related to hotel operations, team management, and guest relations. Practising your responses will help you articulate your thoughts clearly during the interview. Consider using the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
✨Dress the Part
First impressions matter, especially in hospitality. Dress smartly and professionally for your interview to reflect the standards of The Old Swan Hotel. A polished appearance shows that you take the opportunity seriously and are ready to represent the hotel’s values.