At a Glance
- Tasks: Welcome guests, manage check-ins/outs, and provide info about hotel services.
- Company: The Old Swan Hotel, a welcoming and historic venue in Harrogate.
- Benefits: Straight shifts, up to 6 weeks holiday, meals on duty, and gratuities.
- Other info: Training provided; potential for live-in position and employee discounts.
- Why this job: Join a friendly team and create memorable experiences for guests.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 34650 - 42350 £ per year.
The Old Swan Hotel, Harrogate are looking for a new team member to join our existing team, in return for your commitment your benefits will be:
- Straight Shifts (40 hours over 5 days)
- Up to 6 weeks annual holiday
- Uniform Provided
- Meals on duty
- Parking on site
- Gratuities Paid Monthly
Responsibilities
- Greet and welcome guests as they arrive at the hotel
- Check guests in and out, ensuring a smooth and efficient process
- Provide information about hotel facilities, services, and local attractions
- Handle guest inquiries and resolve any issues or complaints in a professional manner
- Answer phone calls and direct them to the appropriate department or staff member
- Maintain accurate guest records
- Assist with administrative tasks such as filing, data entry, and email correspondence
Skills
- Excellent communication and interpersonal skills to provide exceptional customer service
- Strong organizational skills to handle multiple tasks and prioritize effectively
- Proficiency in using phone systems and other office equipment
- Attention to detail to ensure accuracy in guest information and transactions
- Ability to remain calm under pressure and handle difficult situations with professionalism
Note: Previous experience in a similar role or in the hospitality industry is preferred but not required. Training will be provided.
Requirements
- Fluent in English, with strong verbal and written communication skills
- Excellent phone etiquette and customer service skills
- Ability to multitask and prioritize tasks effectively
- Strong attention to detail and problem-solving abilities
- Proficient in using computer systems (Guestline PMS) and software for reservations and guest management
- Shift Types;
A mixture of Early Shifts, Middle Shifts and Late Shifts over 5 days.
Job Types: Full-time, Permanent
Pay
Minimum Wage plus Gratuities . A live in position may be available on a Live-in wage
Additional pay
- Tips
Benefits
- Discounted or free food
- Employee discount
- Discounted stays within the group for employee and employee friends and family
- Anniversary long service awards.
- #J-18808-Ljbffr
Hotel Receptionist -The Old Swan Hotel- Harrogate employer: Classic Lodges Hotels
At The Old Swan Hotel in Harrogate, we pride ourselves on creating meaningful experiences for both our guests and our team members. As part of Classic Lodges, we offer a supportive work culture that values genuine hospitality, with generous employee discounts, wellbeing support, and clear pathways for career development. Join us as a Kitchen Porter and be part of a dedicated team where your contributions are recognised and rewarded, all while working in a beautiful location that enhances your experience.
