At a Glance
- Tasks: Welcome guests, manage check-ins/outs, and provide info about hotel services.
- Company: The Old Swan Hotel, a historic gem in Harrogate.
- Benefits: Straight shifts, up to 6 weeks holiday, meals on duty, and gratuities.
- Other info: Training provided; potential for live-in position and employee discounts.
- Why this job: Join a friendly team and create memorable experiences for guests.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 34650 - 42350 £ per year.
The Old Swan Hotel, Harrogate are looking for a new team member to join our existing team, in return for your commitment your benefits will be:
- Straight Shifts (40 hours over 5 days)
- Up to 6 weeks annual holiday
- Uniform Provided
- Meals on duty
- Parking on site
- Gratuities Paid Monthly
Responsibilities
- Greet and welcome guests as they arrive at the hotel
- Check guests in and out, ensuring a smooth and efficient process
- Provide information about hotel facilities, services, and local attractions
- Handle guest inquiries and resolve any issues or complaints in a professional manner
- Answer phone calls and direct them to the appropriate department or staff member
- Maintain accurate guest records
- Assist with administrative tasks such as filing, data entry, and email correspondence
Skills
- Excellent communication and interpersonal skills to provide exceptional customer service
- Strong organizational skills to handle multiple tasks and prioritize effectively
- Proficiency in using phone systems and other office equipment
- Attention to detail to ensure accuracy in guest information and transactions
- Ability to remain calm under pressure and handle difficult situations with professionalism
Note: Previous experience in a similar role or in the hospitality industry is preferred but not required. Training will be provided.
Requirements
- Fluent in English, with strong verbal and written communication skills
- Excellent phone etiquette and customer service skills
- Ability to multitask and prioritize tasks effectively
- Strong attention to detail and problem-solving abilities
- Proficient in using computer systems (Guestline PMS) and software for reservations and guest management
- Shift Types;
A mixture of Early Shifts, Middle Shifts and Late Shifts over 5 days.
Job Types: Full-time, Permanent
Pay
Minimum Wage plus Gratuities . A live in position may be available on a Live-in wage
Additional pay
- Tips
Benefits
- Discounted or free food
- Employee discount
- Discounted stays within the group for employee and employee friends and family
- Anniversary long service awards.
- #J-18808-Ljbffr
Hotel Receptionist -The Old Swan Hotel- Harrogate employer: Classic Lodges Hotels
The Old Swan Hotel in Harrogate is an exceptional employer, offering a vibrant work culture where team members are valued and supported. With a strong emphasis on employee growth through training and development, staff enjoy the unique advantage of working in a historic and picturesque location, providing guests with memorable experiences while enhancing their own hospitality skills.
