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For Companies At a Glance
- Tasks: Provide exceptional customer service, resolve queries, and maintain customer records.
- Company: Join Clarity Travel, a top UK Business Travel Company known for innovation and service excellence.
- Benefits: Enjoy generous holidays, birthday off, staff awards, and discounts on hotels and airlines.
- Why this job: Be part of a bright, energetic culture that values diversity and offers growth opportunities.
- Qualifications: Strong communication skills, customer service orientation, and ability to handle pressure required.
- Other info: Unlimited referral bonus and dedicated training for personal career development.
The predicted salary is between 28800 - 42000 £ per year.
Overview and what we offer:
- Mon - Friday 37.5hrs
- Generous holiday entitlement
- Day off for your birthday
- Staff Awards
- Hotel and airline discounts
- Employee Assistance Programme
- Refer a friend for £1000 bonus which is unlimited!
OUR COMPANY CULTURE IS..... Bright, Energetic, Fast Paced and Rewarding, where we PROVIDE you with the opportunity for that brighter FUTURE!
Clarity Travel is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. At Clarity we not only listen, we adapt and we deliver.
Role:
We are currently seeking a highly motivated and skilled Customer Service Executive to join our team. As a Customer Service Executive, you will be responsible for providing exceptional customer service to our clients and customers, dealing with client queries and complaints courteously and effectively within agreed SLAs. Your main duties will include:
- Responding to customer inquiries and complaints and resolving any issues in a timely and professional manner.
- Maintaining customer records by updating account information.
- Handling customer complaints and escalating issues as necessary.
- Collaborating with other departments to ensure customer satisfaction.
- Resolving client complaints within SLA.
- Identifying trends.
- Providing feedback where necessary to Head of Customer Experience.
- Accurate recording of all complaints and survey results.
- Logging and acknowledging all complaints within 24 hours.
The ideal candidate for this role should have:
- Excellent communication and interpersonal skills.
- A strong customer service orientation.
- The ability to work well under pressure and handle difficult situations with ease.
- Strong problem-solving skills.
- The ability to multitask and prioritize effectively.
- A positive attitude and a willingness to learn.
- Experience dealing with B2B clients.
- Experience with dealing with complaints.
- Ability to create and present statistical information.
To be successful in this role, you must have excellent communication skills and be able to build strong relationships with our customers. You must also be able to work well under pressure and handle difficult situations with ease.
Who we are and what we do:
We're a global, multi-award-winning Business Travel Company and we make business travel straightforward! By getting our customers where they need to be for work, safely, efficiently, and cost-effectively. We do this through a fusion of cutting-edge technology and exceptional customer service. Our team comprises over 800 industry experts, delivering the right service at exactly the right moment. We are the trusted provider of hassle-free travel management programmes for progressive businesses and organisations everywhere. Our people are the heartbeat of our business and we invest heavily in training and development through our dedicated training academy and personal career development growth programmes. Clarity Business Travel is a top 10 UK-based Travel Management Company which is part of The Portman Travel Group.
Additional requirements:
- Computer literate with experience of Microsoft Office.
- Excellent attention to detail, accuracy, and the ability to follow instructions.
- The ability to work within a team environment to achieve team/department objectives.
- Ability to work under pressure and to tight deadlines.
- Excellent verbal and written communication skills.
- Very high attention to detail and organisational skills.
- Excellent knowledge of Word and Excel – creating and maintaining documents.
Customer Service Executive employer: Classic Hotels & Resorts
Contact Detail:
Classic Hotels & Resorts Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Executive
✨Tip Number 1
Familiarise yourself with Clarity Travel's services and values. Understanding their commitment to exceptional customer service and how they integrate technology into their operations will help you align your responses during interviews.
✨Tip Number 2
Prepare examples of how you've successfully handled customer complaints in the past. Highlighting your problem-solving skills and ability to work under pressure will demonstrate that you're a great fit for the fast-paced environment at Clarity.
✨Tip Number 3
Showcase your communication skills by engaging with Clarity Travel on social media or through their website. This not only demonstrates your interest but also gives you insights into their company culture and current initiatives.
✨Tip Number 4
Network with current or former employees of Clarity Travel. They can provide valuable insights into the interview process and what the company looks for in a Customer Service Executive, helping you tailor your approach.
We think you need these skills to ace Customer Service Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, especially any roles where you've dealt with B2B clients or handled complaints. Use specific examples to demonstrate your problem-solving skills and ability to work under pressure.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company culture at Clarity Travel. Mention how your skills align with their requirements, particularly your communication skills and customer service orientation.
Showcase Your Skills: When filling out the application, be sure to highlight your proficiency with Microsoft Office, especially Word and Excel. Provide examples of how you've used these tools in previous roles to maintain records or create reports.
Follow Up: After submitting your application, consider sending a polite follow-up email to express your continued interest in the position. This shows initiative and can help keep your application top of mind.
How to prepare for a job interview at Classic Hotels & Resorts
✨Showcase Your Communication Skills
As a Customer Service Executive, excellent communication is key. Be prepared to demonstrate your verbal and written skills during the interview. Practice answering common questions clearly and concisely, and consider using examples from your past experiences to illustrate your points.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving abilities and how you handle difficult situations. Think of specific instances where you've successfully resolved customer complaints or managed challenging interactions, and be ready to discuss these in detail.
✨Research the Company Culture
Clarity Travel prides itself on a bright and energetic culture. Familiarise yourself with their values and mission. During the interview, express how your personal values align with theirs and how you can contribute to maintaining a positive work environment.
✨Demonstrate Your Multitasking Ability
The role requires effective multitasking and prioritisation. Prepare to discuss how you manage multiple tasks simultaneously, especially under pressure. You might want to share examples of how you've successfully balanced competing priorities in previous roles.
