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- Tasks: Lead a dynamic team to ensure timely and safe delivery of premium food products.
- Company: Join Classic Fine Foods, a certified B Corp with over 20 years in the industry.
- Benefits: Competitive salary, career growth opportunities, and a supportive work environment.
- Why this job: Make a real impact in the food service industry while developing your leadership skills.
- Qualifications: 5+ years in transport management and a solid understanding of logistics.
- Other info: Be part of a passionate team dedicated to quality and customer satisfaction.
The predicted salary is between 36000 - 60000 £ per year.
We are hiring for two positions: Hub Operations Supervisor – Location: 1× Birmingham and Hub Operations Supervisor – Location: 1× Bristol.
Company Description: Classic Fine Foods UK Ltd, a Certified B Corp™, has been a trusted premium food service provider for over 20 years. We source the highest quality products we can find, from truffles to caviar, wagyu to chocolate and many more delicious delicacies. Our team is dedicated to developing opportunities and delivering quality – both in the representation of our brands and delivering the best service to our customers. Through close partnerships with our suppliers, we deliver the highest quality of fresh and frozen products to the finest restaurants, hotels and retailers all over the UK.
Role Description: The Hub Operation Supervisor is responsible for the overall distribution operations with the aim of enhancing customer service and food safety.
Key Responsibilities
- Delivery: Ensures products are delivered to the customers in good condition and in the given schedule; Monitors trucks temperature control and ensures cold chain is maintained at all times; Product return management.
- Driver Management: Oversee Driver Team Leads; ensure SOP compliance and review KPIs such as OTIF, returns, and POD accuracy; Plan, anticipate, and propose staffing adjustments in line with seasonality and business growth; Manage drivers’ holidays and ensure appropriate cover to maintain service levels; Manage drivers’ rotas, including scheduling Saturday delivery cover.
- Routing and Planning: Organizes the delivery planning while optimizing truck loading capacity; Defines and optimizes customers’ routes; Identifies, prioritizes and implements productivity improvement in all areas of delivery team; Plans, anticipates and proposes staff resources adjustment according to coming needs (seasonality, business growth).
- Fleet Management: Control transportation costs and ensure cost-effective fleet operation; Ensure vehicle cleanliness and maintenance standards are upheld by the team; Liaise with the leasing company and garages for all repairs and maintenance and ensure vehicles remain compliant with servicing schedules; Support planning for future fleet and equipment needs based on seasonality and business growth; Liaise with Transport HQ to manage company car service and maintenance requirements.
- Hub Management: Be the point of liaison for Facilities Management, Quality management, People & Culture and Health and Safety; Maintain site cleanliness, security, temperature controls, pest control, hub supplies, and ensure the hub remains audit-ready; Implement H&S policies, conduct site walkarounds, support incident and near-miss reporting, and ensure safe working systems; Ensure correct waste segregation, HACCP compliance, documentation accuracy, and general food safety and QA standards; Oversee pest control, waste management, cleaning services, and temperature-monitoring systems; Assist in organising safety training, inductions, and compliance reviews; Coordinate contractor visits, site access, room bookings, and workspace layout changes; Report and track resolution of facility-related concerns to ensure a safe and efficient working environment; Support communication of HR policies, notices, and organisational updates; Help with tracking attendance, training completions, and other administrative HR processes.
- Team Management and Engagement: Manages and motivates the delivery team; Organizes and plans the day of the delivery team; Ensures communication between the delivery team and the other departments (feedbacks from customers, relevant information on the competition, returns, delivery issue, special requests); Implements and maintains health and safety procedures; Ensure delivery team complies with hygiene procedures, including presentation; Ensures that delivery team is adequately trained (security, hygiene, BRC Standards, customers); Monitors KPIs (service level, productivity cost); Data management: customer deliveries address, contact, delivery process, restrictions.
Role Requirements & Qualifications
- Minimum 5 years management experience within the transport and logistics industry.
- Managed a mixed fleet of 10 vehicles.
- Excellent knowledge and understanding of transport legislation and compliance.
- Experience using route planning software.
- Excellent knowledge and understanding of transport legislation and Multi Drop Deliveries.
- IT literate with an excellent attention to detail.
- Articulate, confident and resilient with an ability to absorb pressure and respond positively.
- Hold a full valid UK driving license. Cat C license or above an advantage but not essential.
- Manage drivers and ensure deliveries are made with excellent service and abiding by all Road and Traffic laws.
- Oversee drivers' performance and probation reviews.
- Responsible for opening and closing the site when required.
- Manage Driver Infringements and Training where applicable.
- Manage Drivers CPC requirements.
Please send over your CV and cover letter if you’re interested in this role.
Operations Supervisor - Bristol & Birmingham employer: Classic Fine Foods UK Ltd | B Corp™
Contact Detail:
Classic Fine Foods UK Ltd | B Corp™ Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Supervisor - Bristol & Birmingham
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, and connect with folks on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you stand out and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family to get comfortable answering common questions. The more you practice, the more confident you'll feel when it’s time to shine.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in showing your appreciation and keeping you top of mind. Plus, it’s a great chance to reiterate your enthusiasm for the role.
We think you need these skills to ace Operations Supervisor - Bristol & Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Operations Supervisor role. Highlight your management experience in transport and logistics, and don’t forget to mention any relevant software skills you have. We want to see how your background aligns with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your experience makes you the perfect fit. Be sure to mention your understanding of transport legislation and compliance, as it's key for us.
Showcase Your Achievements: When detailing your experience, focus on specific achievements that demonstrate your ability to manage teams and improve operations. Numbers speak volumes, so if you’ve improved KPIs or reduced costs, let us know!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you’re considered for the role. Don’t miss out on this opportunity!
How to prepare for a job interview at Classic Fine Foods UK Ltd | B Corp™
✨Know Your Stuff
Before the interview, make sure you understand the logistics and transport industry inside out. Brush up on key terms like cold chain management and multi-drop deliveries. Familiarise yourself with Classic Fine Foods UK Ltd's values as a Certified B Corp™ and how they impact operations.
✨Showcase Your Leadership Skills
As an Operations Supervisor, you'll be managing a team. Prepare examples of how you've successfully led teams in the past, especially in high-pressure situations. Think about specific KPIs you've improved and how you motivated your team to achieve those goals.
✨Be Ready for Scenario Questions
Expect questions that put you in real-life scenarios, like handling a delivery issue or managing driver performance. Practice articulating your thought process and decision-making skills. This will show your problem-solving abilities and how you handle challenges.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Ask about the company's approach to fleet management or how they ensure compliance with health and safety standards. This shows your genuine interest in the role and helps you assess if it's the right fit for you.