Operations Supervisor - Bristol & Birmingham in Newport, Wales

We are hiring for two positions: Hub Operations Supervisor – Location: 1× Birmingham and Hub Operations Supervisor – Location: 1× Bristol.

Company Description

Classic Fine Foods UK Ltd, a Certified B Corp™, has been a trusted premium food service provider for over 20 years. We source the highest quality products we can find, from truffles to caviar, wagyu to chocolate and many more delicious delicacies. Our team is dedicated to developing opportunities and delivering quality – both in the representation of our brands and delivering the best service to our customers. Through close partnerships with our suppliers, we deliver the highest quality of fresh and frozen products to the finest restaurants, hotels and retailers all over the UK.

Role Description

The Hub Operation Supervisor is responsible for the overall distribution operations with the aim of enhancing customer service and food safety.

Key Responsibilities

• Delivery
  • Ensures products are delivered to the customers in good condition and in the given schedule.
  • Monitors trucks temperature control and ensures cold chain is maintained at all times.
  • Product return management.
• Driver Management
  • Oversee Driver Team Leads; ensure SOP compliance and review KPIs such as OTIF, returns, and POD accuracy.
  • Plan, anticipate, and propose staffing adjustments in line with seasonality and business growth.
  • Manage drivers’ holidays and ensure appropriate cover to maintain service levels.
  • Manage drivers’ rotas, including scheduling Saturday delivery cover.
• Routing and Planning
  • Organises the delivery planning while optimizing truck loading capacity.
  • Defines and optimizes customers’ routes.
  • Identifies, prioritizes and implements productivity improvement in all areas of the delivery team.
  • Plans, anticipates and proposes staff resources adjustment according to coming needs (seasonality, business growth).
• Fleet Management
  • Control transportation costs and ensure cost-effective fleet operation.
  • Ensure vehicle cleanliness and maintenance standards are upheld by the team.
  • Liaise with the leasing company and garages for all repairs and maintenance and ensure vehicles remain compliant with servicing schedules.
  • Support planning for future fleet and equipment needs based on seasonality and business growth.
  • Liaise with Transport HQ to manage company car service and maintenance requirements.
• Hub Management
  • Be the point of liaison for Facilities Management, Quality management, People & Culture and Health and Safety.
  • Maintain site cleanliness, security, temperature controls, pest control, hub supplies, and ensure the hub remains audit-ready.
  • Implement H&S policies, conduct site walkarounds, support incident and near-miss reporting, and ensure safe working systems.
  • Ensure correct waste segregation, HACCP compliance, documentation accuracy, and general food safety and QA standards.
  • Oversee pest control, waste management, cleaning services, and temperature-monitoring systems.
  • Assist in organising safety training, inductions, and compliance reviews.
  • Coordinate contractor visits, site access, room bookings, and workspace layout changes.
  • Report and track resolution of facility-related concerns to ensure a safe and efficient working environment.
  • Support communication of HR policies, notices, and organisational updates.
  • Help with tracking attendance, training completions, and other administrative HR processes.
• Team Management and Engagement
  • Manages and motivates the delivery team.
  • Organizes and plans the day of the delivery team.
  • Ensures communication between the delivery team and the other departments (feedback from customers, relevant information on the competition, returns, delivery issues, special requests).
  • Implements and maintains health and safety procedures.
  • Ensures delivery team complies with hygiene procedures, including presentation.
  • Ensures that delivery team is adequately trained (security, hygiene, BRC Standards, customers).
  • Monitors KPIs (service level, productivity cost).
  • Data management: customer deliveries address, contact, delivery process, restrictions.

Role Requirements & Qualifications

• Minimum 5 years management experience within the transport and logistics industry.
• Managed a mixed fleet of 10 vehicles.
• Excellent knowledge and understanding of transport legislation and compliance.
• Experience using route planning software.
• IT literate with an excellent attention to detail.
• Articulate, confident and resilient with an ability to absorb pressure and respond positively.
• Hold a full valid UK driving license. Cat C license or above an advantage but not essential.
• Manage drivers and ensure deliveries are made with excellent service and abiding by all Road and Traffic laws.
• Oversee drivers' performance and probation reviews.
• Responsible for opening and closing the site when required.
• Manage Driver Infringements and Training where applicable.
• Manage Drivers CPC requirements.

Please send over your CV and cover letter if you’re interested in this role.