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- Tasks: Support top chefs and restaurants by providing exceptional customer service and managing orders.
- Company: Join Classic Fine Foods, a leader in fine food distribution with a passion for quality.
- Benefits: Competitive salary, dynamic work environment, and opportunities for growth in the hospitality industry.
- Why this job: Be the face of our company, making a real difference in the culinary world every day.
- Qualifications: Strong communication skills, attention to detail, and a love for food and hospitality.
- Other info: Work in a vibrant team, with a chance to learn and grow in a fast-paced environment.
The predicted salary is between 29408 - 41171 £ per year.
About Us: Classic Fine Foods UK Ltd is a purveyor and distributor of fine food from around the world - we source the highest quality products we can find, from truffles to caviar, foie gras to chocolate, plus many more delicacies. Through close partnerships with our suppliers, we deliver the highest quality of fresh, frozen products to the finest restaurants, hotels and retailers in the UK.
As part of our Sales Team, the Customer Service Team provides excellence in helping our customers daily, understanding their requests and exceeding their expectations. The Customer Service Team is the core of our business, interacting with every department to make sure that all the deadlines are met and customers are consistently satisfied.
Your Role: Our customers are of the highest quality professional chefs and restaurateurs, and as a Classic Fine Foods Customer Service Officer, you will be their daily support to ensure that they are delivered the highest quality products, with wonderful service too. You will be approachable, helpful and knowledgeable about our products. A keen eye for details is important to deliver an organized, professional and outstanding service – always delivered with a smile and positivity.
Key Role Responsibilities:
- Answering customer queries and placing orders in a professional and timely manner. This includes processing orders from emails and phone calls with excellent accuracy.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Create an engagement with our customers, forging positive relationships and have confidence representing the company.
- Keep records of customer interactions, process customer accounts and file documents including returns, collections and transportation arrangements.
- Proactively contact the customer for business communication and product offers, including daily selling of products.
- Maintaining up to date product knowledge. Able to advise alternative products, provide in-depth product information and upselling.
- Managing the order processing system – up-to-date information changes, managing knowledge of SAP and act as a trainer for new users.
- Strong knowledge of the various suppliers' portals and maintenance of them.
- Be the first point of contact for our visitors. This includes meet and greets visitors, customers and third parties, ensuring that they have the right information and attention during their visits.
- Managing all day-to-day administrative tasks: cash handling, collections notes and payment process, in order to allow all other departments to deliver our products in full and on-time.
- Be the first point of contact for internal communication. Acting as a bridge between departments, allowing smooth management of orders.
- Support the Customer Service Manager and the other Customer Service Officers, working as part of a team.
- Implementing new procedures when needed and spot areas of improvements.
- Always ready to go the extra mile for our customers.
Working Hours: 40 hours per week, any 5 days between Sunday to Friday
Working Pattern: 9am- 6pm
Location: Park Royal, On site
Salary: £29,408, Per Annum
To be successful in this role, we would love to meet someone with:
- Excellent standard of English, spoken and written.
- Outstanding customer focus, putting them at the heart of everything we do.
- Articulate and highly communicative.
- Strong numerical skills.
- Good working knowledge of Excel.
- Ability to multitask and work under time pressure.
- Ability to follow processes and procedures.
- A keen eye for detail.
- An interest in food and the hospitality industry.
Please send over your CV.
Customer Service Officer in London employer: Classic Fine Foods UK Ltd | B Corp
Contact Detail:
Classic Fine Foods UK Ltd | B Corp Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Officer in London
✨Tip Number 1
Get to know the company inside out! Familiarise yourself with Classic Fine Foods' products and values. This way, when you chat with them, you can show off your knowledge and passion for fine food, which will definitely impress.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with top-notch chefs and restaurateurs, being articulate and friendly is key. Try role-playing common customer scenarios with a friend to boost your confidence.
✨Tip Number 3
Show your enthusiasm for the hospitality industry! Share your experiences or interests related to food and service during interviews. It’ll help you connect with the team and demonstrate that you’re genuinely excited about the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and really want to be part of the Classic Fine Foods family.
We think you need these skills to ace Customer Service Officer in London
Some tips for your application 🫡
Show Your Passion for Food: When you're writing your application, let your love for food and the hospitality industry shine through. Mention any relevant experiences or interests that connect you to our products, like fine dining or culinary adventures.
Be Clear and Concise: We appreciate a well-structured application! Keep your CV and cover letter clear and to the point. Highlight your customer service skills and any experience that showcases your ability to handle queries and complaints effectively.
Tailor Your Application: Make sure to customise your application for the Customer Service Officer role. Use keywords from the job description, like 'attention to detail' and 'proactive communication', to show us you understand what we're looking for.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Classic Fine Foods UK Ltd | B Corp
✨Know Your Products
Familiarise yourself with the range of fine foods Classic Fine Foods offers. Being able to discuss products like truffles, caviar, and chocolate will show your genuine interest in the role and help you connect with the interviewers.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've gone above and beyond for customers. Highlight how you handled complaints or difficult situations, as this is crucial for a Customer Service Officer.
✨Demonstrate Attention to Detail
During the interview, be mindful of your responses and ensure clarity. Mention specific instances where your keen eye for detail made a difference, whether in order processing or maintaining records.
✨Practice Your Communication
Since strong communication is key, practice articulating your thoughts clearly. You might even want to role-play common customer scenarios with a friend to build confidence in your responses.
