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For Companies At a Glance
- Tasks: Lead a dynamic team to ensure top-notch delivery operations and customer satisfaction.
- Company: Join Classic Fine Foods, a certified B Corp with over 20 years of premium food service experience.
- Benefits: Competitive salary, career growth opportunities, and a vibrant work culture.
- Why this job: Make a real impact in the food industry while managing a passionate delivery team.
- Qualifications: 5+ years in transport management and a solid understanding of logistics.
- Other info: Exciting opportunity to work in a fast-paced environment with a focus on quality and safety.
The predicted salary is between 36000 - 60000 £ per year.
We are hiring for two positions:
- Hub Operations Supervisor – Location: Birmingham
- Hub Operations Supervisor – Location: Bristol
Company Description
Classic Fine Foods UK Ltd, a Certified B CorpTM, has been a trusted premium food service provider for over 20 years. We source the highest quality products we can find, from truffles to caviar, wagyu to chocolate and many more delicious delicacies. Our team is dedicated to developing opportunities and delivering quality – both in the representation of our brands and delivering the best service to our customers. Through close partnerships with our suppliers, we deliver the highest quality of fresh and frozen products to the finest restaurants, hotels and retailers all over the UK.
Role Description
The Hub Operation Supervisor is responsible for the overall distribution operations with the aim of enhancing customer service and food safety.
Key Responsibilities
- Delivery
- Ensures products are delivered to the customers in good condition and in the given schedule.
- Monitors trucks temperature control and ensures cold chain is maintained at all times.
- Product return management.
- Driver Management
- Oversee Driver Team Leads; ensure SOP compliance and review KPIs such as OTIF, returns, and POD accuracy.
- Plan, anticipate, and propose staffing adjustments in line with seasonality and business growth.
- Manage drivers' holidays and ensure appropriate cover to maintain service levels.
- Manage drivers' rotas, including scheduling Saturday delivery cover.
- Routing and Planning
- Organizes the delivery planning while optimizing truck loading capacity.
- Defines and optimizes customers' routes.
- Identifies, prioritizes and implements productivity improvement in all areas of the delivery team.
- Plans, anticipates and proposes staff resources adjustment according to coming needs (seasonality, business growth).
- Fleet Management
- Control transportation costs and ensure cost-effective fleet operation.
- Ensure vehicle cleanliness and maintenance standards are upheld by the team.
- Liaise with the leasing company and garages for all repairs and maintenance and ensure vehicles remain compliant with servicing schedules.
- Support planning for future fleet and equipment needs based on seasonality and business growth.
- Liaise with Transport HQ to manage company car service and maintenance requirements.
- Hub Management
- Be the point of liaison for Facilities Management, Quality management, People & Culture and Health and Safety.
- Maintain site cleanliness, security, temperature controls, pest control, hub supplies, and ensure the hub remains audit-ready.
- Implement H&S policies, conduct site walkarounds, support incident and near-miss reporting, and ensure safe working systems.
- Ensure correct waste segregation, HACCP compliance, documentation accuracy, and general food safety and QA standards.
- Oversee pest control, waste management, cleaning services, and temperature-monitoring systems.
- Assist in organising safety training, inductions, and compliance reviews.
- Coordinate contractor visits, site access, room bookings, and workspace layout changes.
- Report and track resolution of facility-related concerns to ensure a safe and efficient working environment.
- Support communication of HR policies, notices, and organisational updates.
- Help with tracking attendance, training completions, and other administrative HR processes.
- Team Management and Engagement
- Manages and motivates the delivery team.
- Organizes and plans the day of the delivery team.
- Ensures communication between the delivery team and the other departments (feedback from customers, relevant information on the competition, returns, delivery issues, special requests).
- Implements and maintains health and safety procedures.
- Ensure delivery team complies with hygiene procedures, including presentation.
- Ensures that delivery team is adequately trained (security, hygiene, BRC Standards, customers).
- Monitors KPIs (service level, productivity cost).
- Data management: customer deliveries address, contact, delivery process, restrictions.
Role Requirements & Qualifications
- Minimum 5 years management experience within the transport and logistics industry.
- Managed a mixed fleet of 10 vehicles.
- Excellent knowledge and understanding of transport legislation and compliance.
- Experience using route planning software.
- Excellent knowledge and understanding of transport legislation and Multi Drop Deliveries.
- IT literate with an excellent attention to detail.
- Articulate, confident and resilient with an ability to absorb pressure and respond positively.
- Hold a full valid UK driving licence. Cat C licence or above an advantage but not essential.
- Manage drivers and ensure deliveries are made with excellent service and abiding by all Road and Traffic laws.
- Oversee drivers' performance and probation reviews.
- Responsible for opening and closing the site when required.
- Manage Driver Infringements and Training where applicable.
- Manage Drivers CPC requirements.
Please send over your CV and cover letter if you are interested in this role.
Operations Supervisor - Bristol & Birmingham employer: Classic Fine Foods UK Ltd | B CorpTM
Contact Detail:
Classic Fine Foods UK Ltd | B CorpTM Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Supervisor - Bristol & Birmingham
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at Classic Fine Foods. A friendly chat can sometimes lead to insider info about the role and even a referral.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research Classic Fine Foods, their values, and their operations. Show us you’re passionate about quality service and food safety – it’ll make you stand out!
✨Tip Number 3
Practice common interview questions related to logistics and team management. We want to see how you handle pressure and motivate your team, so be ready to share your experiences and successes.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Operations Supervisor - Bristol & Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Operations Supervisor role. Highlight your management experience in transport and logistics, and don’t forget to mention any relevant software skills. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the role and how your experience aligns with our values at Classic Fine Foods. We love a good story, so make it engaging!
Showcase Your Achievements: When detailing your past roles, focus on your achievements rather than just responsibilities. Did you improve delivery times or enhance team performance? We want to know how you made a difference in your previous positions!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Classic Fine Foods UK Ltd | B CorpTM
✨Know Your Stuff
Make sure you understand the logistics and transport industry inside out. Brush up on transport legislation, compliance, and the specifics of multi-drop deliveries. This knowledge will not only impress your interviewers but also show that you're serious about the role.
✨Showcase Your Leadership Skills
As an Operations Supervisor, you'll be managing a team. Prepare examples of how you've successfully led teams in the past, handled conflicts, or improved performance. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Demonstrate Problem-Solving Abilities
Think of scenarios where you've had to solve logistical challenges or improve operational efficiency. Be ready to discuss how you approached these problems and what the outcomes were. This will highlight your critical thinking skills and ability to handle pressure.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, team dynamics, and expectations for the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you. Plus, it gives you a chance to engage with your interviewers.