At a Glance
- Tasks: Provide specialist IT support and maintain high-quality learning facilities in schools.
- Company: Leading managed service provider in the Education Sector.
- Benefits: Up to £32,000 salary, 25 days holiday, pension scheme, and SAGE benefits.
- Other info: Dynamic role with opportunities for professional growth and diverse projects.
- Why this job: Make a real impact in education while working with cutting-edge technology.
- Qualifications: GCSEs in Maths and English, relevant A-Level or vocational qualifications, and IT experience.
The predicted salary is between 24000 - 32000 € per year.
Overview
Second Line Technician needed to cover one of our clients Schools in the Slough area. Salary: Up to £32,000. Benefits: 25 days holiday, company pension scheme, sage benefits. Disclaimer: Applicant must have the right to work in the UK, no sponsorship available. We are a leading managed service provider in the Education Sector, and are looking for a Second Line IT Support Engineer to be based at one of our client sites. If you are looking for a Company where you can make a real impact and be part of something exciting, then we encourage you to join our team.
Responsibilities
- Under the guidance of the Network Manager: Provide Specialist IT support that ensures the site establishes and maintains high quality learning facilities.
- Assist the Network Manager or Trust Network Manager in the successful operation of the site(s).
- Assist with the training and up-skilling of the CTS staff on site.
- Mentor colleagues.
- Ability to effectively communicate (verbally and in writing) technical information at an appropriate level, and in a suitable style, having assessed the audience.
- Manage and implement agreed work programmes/practices under the guidance of Senior Staff.
- Monitor and manage stock, cataloguing resources and undertaking audits as required.
- Be aware of and comply with policies and procedures relating to child protection, health, safety and security and confidentiality, reporting all concerns to an appropriate person.
- To be aware of the site\'s responsibilities under the Data Protection Act and GDPR for the security, accuracy and relevance of personal data.
- Set-up and check hardware and software for normal operation.
- Build and configure networked PCs, this could be a standalone setup or via image deployment.
- Perform maintenance on user accounts, site servers, and cloud platforms.
- Solid understanding of Active Directory, Azure AD, Microsoft 365 administration.
- Ensure that Helpdesk tickets are updated and resolved in a timely fashion in line with the SLAs.
- Follow standard practises to run network monitoring reports or utilities.
- Update asset lists or equivalent records for hardware and software on site.
- Follow processes and tasks described in sites disaster recovery and maintenance plans.
- Follow instructions to test site backup and malware protection procedures.
- Ensure all jobs are logged within the helpdesk and investigated as required.
- Carry out checks on the systems as guided.
- To work with colleagues and others to maintain health, safety and welfare within the working environment.
- Potential to be assigned to project teams during the holidays under guidance of the senior engineer team.
- Any other tasks that the Technical Management Team, Senior Management, or the Company Directors feel are appropriate.
- There may be a requirement to work beyond normal hours should emergency work / upgrades on IT systems be needed.
Qualifications
- GCSE Grade 5 or above in Maths and English.
- A-Level, BTEC, NVQ, or T-Level in a relevant subject.
- Industry qualifications within the IT sector, including Microsoft, Cisco, Aruba, Apple, are preferred.
- 2 - 3 years experience in an IT Helpdesk or IT Support environment.
- Solid understanding of wired and wireless networks and devices.
- Ability to work independently and as part of a team under pressure.
- Impeccable attention to detail and commitment to quality.
- Experience in the education sector is desirable.
- Technical troubleshooting and problem management skills.
- Interpersonal skills sufficient to assist non-technical users of IT.
- Ability to assess and re-prioritise workloads when circumstances or demands change.
- Ability to take the initiative when necessary.
Benefits
- Competitive salary and benefits package.
- Opportunity to work on diverse and challenging projects.
- Exposure to a variety of clients.
- Death in Service benefit.
- Company Pension scheme.
- 25 days annual leave (not including Bank Holidays) increasing with length of service.
- SAGE Employee benefits.
If you are interested in this role and would like to find out more, we would love to hear from you.
Second Line IT Support Technician in Slough employer: Class Technology Solutions Ltd
Join a leading managed service provider in the Education Sector, where you can make a real impact as a Second Line IT Support Technician in Slough. Enjoy a competitive salary of up to £32,000, 25 days of holiday, and a supportive work culture that prioritises employee growth through training and mentorship opportunities. With exposure to diverse projects and a commitment to quality, this role offers a rewarding environment for those looking to advance their careers while contributing to high-quality learning facilities.
Contact Detail:
Class Technology Solutions Ltd Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Second Line IT Support Technician in Slough
✨Tip Number 1
Network, network, network! Get out there and connect with people in the IT support field. Attend local meetups or online forums related to education tech. You never know who might have a lead on a job or can give you insider info about companies hiring.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your IT projects, especially those relevant to education. This gives potential employers a taste of what you can do and sets you apart from the crowd.
✨Tip Number 3
Prepare for interviews by brushing up on common technical questions and scenarios you might face as a Second Line IT Support Technician. Practice explaining complex concepts in simple terms, as you'll need to communicate effectively with non-technical staff.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love hearing from passionate candidates who want to make a difference in the education sector.
We think you need these skills to ace Second Line IT Support Technician in Slough
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Second Line IT Support Technician role. Highlight relevant experience, especially in IT support and education, and don’t forget to mention any industry qualifications you have!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your skills align with what we’re looking for. Keep it concise but impactful!
Show Off Your Technical Skills:We want to see your technical prowess! Be specific about your experience with Active Directory, Microsoft 365, and any other relevant technologies. This will help us understand how you can contribute to our team.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Class Technology Solutions Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Active Directory, Azure AD, and Microsoft 365. Be ready to discuss your experience with troubleshooting and problem management, as well as any relevant industry qualifications you hold.
✨Showcase Your Communication Skills
Since you'll be assisting non-technical users, practice explaining complex IT concepts in simple terms. Think of examples where you've successfully communicated technical information to different audiences, and be prepared to share these during the interview.
✨Demonstrate Your Team Spirit
This role involves mentoring colleagues and working closely with a team. Be ready to talk about your experiences in collaborative environments, how you've supported others, and any instances where you've taken the initiative to help improve team performance.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills under pressure. Think of specific situations where you've had to manage multiple tasks or resolve urgent IT issues, and outline how you prioritised and tackled those challenges effectively.
