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- Tasks: Support schools with inquiries and onboarding, manage schedules, and maintain our platform.
- Company: Join Easy4u, a leader in digital education for over 300,000 students across the UK and Europe.
- Benefits: Enjoy a vibrant team culture, flexible work options, and opportunities for personal growth.
- Why this job: Be part of a dynamic team making a real impact in education while developing your skills.
- Qualifications: Strong communication skills and a passion for helping others; degree preferred but not essential.
- Other info: This role offers a unique chance to bridge Sales and Operations in a fast-growing company.
The predicted salary is between 30000 - 42000 £ per year.
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Introduction: In today\’s digital era, schools are on the quest for dependable partners to unlock the world of digital education. This is where we as Easy4u come into play.
Our mission is to give every pupil and student easy and affordable access to digital education. We have a long pedigree of over 700 schools to more than 300,000 students and pupils in the Netherlands and Belgium and the UK.
As our company continues to grow, we are looking for a new team member to enhance our Support department.
Job Description: The role of School Support involves two main areas, encompassing responsibilities from both Sales and Operations. You will be the vital link between our Sales and Operations departments, assisting in their improvement to ensure that our schools have an ever-improving experience.
Your Responsibilities Include:
- Being the point of contact for Schools and Colleges with inquiries.
- Onboarding school staff on our Easy4u platform and ensuring a positive relationship with our partnering onsite school staff throughout the school year.
- Coordinating delivery schedules in consultation with our account managers and operations team.
- Updating and maintaining our Easy4u platform.
- Managing administrative duties in various online platforms, including our CRM system and Microsoft Office tools.
- Effectively conveying information about Easy4u and our scheme and services to our schools (following on-the-job training).
As a School Support Member at Easy4u, You Will Be:
- The first point of contact for schools.
- Part of a young, enthusiastic, and motivated team growing rapidly
- A key player in the company with knowledge across various departments.
What is B2B School Support? At Easy4u, we operate a dual helpdesk system. Parents and students reach out to our Customer Support team, but School Support exclusively assists educational institutions with their queries. This B2B communication requires a different kind of expertise and responsibility.
In the School Support team, we encounter queries and issues that necessitate interaction with various departments like Sales or Operations. We also display a level of proactivity, thinking ahead about solutions to recurring problems and keeping all our educational institutions informed.
We Believe You Are Our Ideal Candidate If You:
- Possess strong communication skills, both digitally and verbally.
- Are sociable and helpful.
- Excel in planning and organizing.
- Preferably hold a bachelor\’s degree or have equivalent work experience. However, motivation and enthusiasm are also highly valued.
Apply Now! Interested after reading this vacancy? We\’d love to hear from you.
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School Support Administrator employer: Class Technology Solutions Ltd
Contact Detail:
Class Technology Solutions Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land School Support Administrator
✨Tip Number 1
Familiarise yourself with the Easy4u platform and its features. Understanding how the platform works will not only help you during the onboarding process but also enable you to assist schools more effectively.
✨Tip Number 2
Brush up on your communication skills, especially in a B2B context. Practice conveying information clearly and concisely, as you'll be the first point of contact for schools and need to address their queries efficiently.
✨Tip Number 3
Network with professionals in the education sector. Attend relevant events or join online forums to gain insights into the challenges schools face, which can help you provide better support once you're in the role.
✨Tip Number 4
Demonstrate your organisational skills by managing your time effectively. Being able to juggle multiple tasks, such as coordinating delivery schedules and managing administrative duties, is crucial for success in this role.
We think you need these skills to ace School Support Administrator
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a School Support Administrator. Familiarise yourself with the key tasks mentioned in the job description, such as being the point of contact for schools and managing administrative duties.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that align with the role. Emphasise your communication skills, organisational abilities, and any experience in educational settings or customer support.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the position and the company. Mention specific examples of how your background makes you a great fit for the School Support team at Easy4u.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at Class Technology Solutions Ltd
✨Show Your Communication Skills
As a School Support Administrator, strong communication is key. Be prepared to demonstrate your ability to convey information clearly and effectively, both verbally and in writing. Think of examples from your past experiences where you successfully communicated with different stakeholders.
✨Highlight Your Organisational Skills
This role requires excellent planning and organisational abilities. During the interview, share specific instances where you managed multiple tasks or projects simultaneously. This will show that you can handle the diverse responsibilities of the position.
✨Demonstrate Your Proactivity
The job involves anticipating issues and providing solutions. Prepare to discuss how you've proactively addressed challenges in previous roles. This will illustrate your ability to think ahead and contribute positively to the team.
✨Familiarise Yourself with Easy4u
Before the interview, take some time to learn about Easy4u and its mission. Understanding the company’s values and services will help you align your answers with what they are looking for, showing genuine interest in the role and the organisation.
