Network Manager

Salary: £40,000 PA

Hours of Work: 08:00 - 16:30

Benefits: 25 days holiday, company pension scheme, SAGE benefits

Disclaimer: Applicant must have the right to work in the UK, no sponsorship available.

Class Technology Solutions Ltd (CTS) is a leading provider of ICT solutions to the education sector in the UK, and are looking for a Network Manager to be based at one of our client sites.

Key tasks and Responsibilities:

• Ensure a consistent IT support service is delivered to the site.
• Establish and maintain high quality learning facilities and assist in planning their future development.
• Provide overall responsibility for CTS's IT service at the site as Network Manager, including advanced troubleshooting, ensuring a consistent service level, identifying potential system issues and escalating unresolved problems.
• Provide detailed specialist advice and guidance as required to the client on IT requirements.
• Work with CTS Account Managers to highlight system updates and improvements in line with site longer term plans and strategies.
• Oversee the training and up-skilling of the CTS staff on site.
• Prioritise staff workloads, mentor, advise and train junior staff on appropriate working practices and procedures.
• Ability to effectively communicate (verbally and in writing) technical information at an appropriate level, and in a suitable style, having assessed the audience.
• Manage and implement agreed work programmes/practices under the guidance of Senior Staff.
• Be aware of and comply with policies and procedures relating to child protection, safeguarding, health, safety and security and confidentiality, reporting all concerns to an appropriate person.
• Set up and check hardware and software for normal operation.
• Build and configure networked PCs, this could be a standalone setup or via image deployment.
• Perform maintenance on user accounts, site servers, and cloud platforms.
• Solid understanding of Active Directory, Azure AD, Microsoft 365 administration.
• Ensure that Helpdesk tickets are updated and resolved in a timely fashion in line with the SLAs.
• Manage active network components including switches, routers and firewall.
• Follow processes and tasks described in site/client disaster recovery and maintenance plans.
• With the CTS Account manager and Senior Engineer, maintain and regularly review whole site system contingency plans.
• Follow instructions to test site backup and malware protection procedures.
• Work with the Senior Engineer to design and implement network infrastructure to meet the client/site requirements.
• Potential to be assigned to project teams during the holidays under guidance of the senior engineer team.

Qualifications and skills:

• GCSE Grade 5 or above in Maths and English.
• A-Level, BTEC, NVQ, or T-Level in a relevant subject.
• Industry qualifications within the IT sector, including Microsoft, Cisco, Aruba, Apple, is preferred.
• 3-4 years experience in an IT Support environment.
• Solid understanding of wired and wireless networks and devices.
• Ability to work independently and as part of a team under pressure.
• Impeccable attention to detail and commitment to quality.
• Experience in the education sector is desirable but not essential.
• Technical troubleshooting and problem management skills.
• Interpersonal skills sufficient to assist non-technical users of IT.
• Ability to assess and re-prioritise workloads when circumstances or demands change.
• Ability to take the initiative when necessary.

Benefits:

• Competitive salary and benefits package.
• Opportunity to work on diverse and challenging projects.
• Death in Service benefit.
• Company Pension scheme.
• 25 days annual leave (not including Bank Holidays) increasing with length of service.
• SAGE Employee benefits.
• SAGE Employee assistance program.

If you are interested in this role and would like to find out more, we would love to hear from you!

Due to the nature of this role involving visiting education establishments, successful applicants are required to provide an enhanced DBS disclosure. Disclosure expense will be met by CTS.

At CTS we are committed to safeguarding and protection of children in our work. We will do everything possible to ensure that only those who are suitable to work with children are recruited to work with us. This post is subject to a range of vetting checks, including a criminal record disclosure.