At a Glance
- Tasks: Lead IT support services and enhance technology in education.
- Company: Join a leading ICT solutions provider with over 20 years of experience.
- Benefits: Enjoy 25 days holiday, pension scheme, and additional holiday purchase options.
- Other info: Dynamic role with opportunities for career advancement and professional development.
- Why this job: Make a real impact in the education sector while growing your IT skills.
- Qualifications: GCSEs in Maths and English, plus relevant IT qualifications preferred.
The predicted salary is between 40000 - 45000 £ per year.
Salary: £40,000 - £45,000 per annum
Benefits: 25 days holiday, auto-enrolment company pension scheme, sage benefits, death-in-service, option to buy additional holiday days scheme
Disclaimer: Applicant must have the right to work in the UK, no sponsorship available.
Class Technology Solutions Ltd (CTS) is a leading provider of ICT solutions to the education sector in the UK. With over 20 years’ experience, CTS has a proven track record of delivering high-quality, reliable, and quality solutions to schools and colleges. With a team of experienced IT professionals, CTS is dedicated to helping our clients get the most out of their technology. CTS is looking for an IT Trust Manager to be based across the sites for one of our Academy Trust customers. This is an exciting time to join CTS as we grow to enhance our services and offerings. If you are looking for a company where you can make a real impact and be part of something exciting, then we encourage you to join our team. CTS is looking for talented and motivated individuals who are eager to learn and grow.
Key tasks and Responsibilities:
- Service Delivery & Leadership
- Ensure a consistent, high-quality IT support service across all trust sites.
- Act as the lead for onsite IT services, providing advanced troubleshooting and acting as an escalation point.
- Manage, mentor and develop the onsite IT support team, including workload prioritisation and performance oversight.
- Stakeholder Management & Communication
- Act as the primary liaison between the trust, CTS Account Managers, senior engineers and leadership teams.
- Provide specialist advice and technical guidance to clients and stakeholders.
- Communicate technical information clearly to a range of audiences.
- IT Strategy & Continuous Improvement
- Support planning, development and continuous improvement of IT systems and learning facilities.
- Identify system improvements and contribute to long-term IT strategies.
- Analyse support data and produce reports to inform service development.
- Technical Delivery & Infrastructure
- Manage and maintain IT infrastructure including networks, servers, cloud platforms and end-user devices.
- Support and administer Active Directory, Azure AD, Microsoft 365 and Google Workspace.
- Lead or support infrastructure design and implementation with senior engineers.
- Operations & Service Management
- Ensure effective helpdesk management, ticket resolution and SLA adherence.
- Monitor system performance, run diagnostics and maintain asset and inventory records.
- Follow and implement disaster recovery, backup and security procedures.
- Projects & Implementation
- Lead and support IT projects, including school holiday deployments.
- Coordinate with stakeholders to ensure successful delivery of project outcomes.
- Support equipment rollout, testing and lifecycle processes.
- Compliance, Security & Governance
- Ensure compliance with safeguarding, data protection (GDPR), health & safety and security policies.
- Maintain robust IT security, backup and malware protection systems.
- Ensure proper asset disposal and regulatory compliance (e.g. WEEE).
- General Responsibilities
- Provide regular reporting on IT service performance.
- Participate in trust working groups and contribute to organisational objectives.
- Undertake additional duties as required, including occasional out-of-hours work.
Qualifications & Certifications:
- GCSE - Grade 5 in Maths and English or equivalent
- Relevant A-Level, BTEC, NVQ or T-Level qualification
- Industry certifications (e.g. Microsoft, Cisco, Aruba, Apple) – desirable
Technical Knowledge & Skills:
- Strong understanding of wired and wireless networks and devices
- Proven troubleshooting and problem management capabilities
- 3–4 years’ progressive experience in an IT support environment
- Experience within the education sector – desirable
Personal Attributes:
- Strong attention to detail and commitment to quality
- Ability to work independently and collaboratively under pressure
- Effective interpersonal skills, with the ability to support non-technical users
- Proactive, with the ability to use initiative and adapt to changing priorities
Due to the nature of this role involving visiting education establishments, successful applicants are required to provide an enhanced DBS disclosure. Disclosure expense will be met by CTS. At CTS, we are committed to safeguarding and protection of children in our work. We will do everything possible to ensure that only those who are suitable to work with children are recruited to work with us. This post is subject to a range of vetting checks, including a criminal record disclosure.
IT Trust Manager employer: Class Technology Solutions Ltd
Class Technology Solutions Ltd (CTS) is an exceptional employer, offering a dynamic work environment in Slough where IT professionals can thrive and make a significant impact in the education sector. With a strong focus on employee growth, CTS provides comprehensive benefits including 25 days of holiday, a pension scheme, and opportunities for continuous learning and development, all while fostering a collaborative culture that values innovation and quality service delivery.
Contact Details:
Class Technology Solutions Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land IT Trust Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT sector, especially those who work in education. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by practising common questions related to IT management and service delivery. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your skills! Bring along examples of past projects or reports that highlight your problem-solving abilities and technical expertise. This will help you stand out during interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace IT Trust Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the IT Trust Manager role. Highlight your experience in IT support, especially in education, and showcase any relevant certifications. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our team at CTS. Be sure to mention any specific projects or experiences that relate to the job description.
Showcase Your Communication Skills:As an IT Trust Manager, you'll need to communicate technical information clearly. In your application, demonstrate your ability to convey complex ideas simply. This could be through examples of past experiences where you've successfully communicated with non-technical users.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at CTS!
How to prepare for a job interview at Class Technology Solutions Ltd
✨Know Your Tech Inside Out
As an IT Trust Manager, you'll need to demonstrate a solid understanding of networks, servers, and cloud platforms. Brush up on your knowledge of Active Directory, Azure AD, and Microsoft 365. Be ready to discuss specific examples of how you've managed or improved IT infrastructure in previous roles.
✨Showcase Your Leadership Skills
This role involves managing and mentoring an IT support team, so be prepared to share your experiences in leadership. Think of times when you successfully led a project or improved team performance. Highlight your ability to prioritise workloads and support your team under pressure.
✨Communicate Clearly and Effectively
You'll be the primary liaison between various stakeholders, so practice explaining technical concepts in simple terms. Prepare to give examples of how you've communicated complex information to non-technical users. This will show that you can bridge the gap between tech and the people who use it.
✨Demonstrate Your Commitment to Continuous Improvement
CTS is looking for someone who can contribute to long-term IT strategies. Be ready to discuss how you've identified system improvements in the past and your approach to implementing them. Show your enthusiasm for staying updated with the latest technology trends and how they can benefit the education sector.
