At a Glance
- Tasks: Provide specialist ICT support and maintain high-quality learning facilities.
- Company: Join a leading ICT solutions provider in the education sector with over 20 years of experience.
- Benefits: Competitive salary, 25 days annual leave, and SAGE employee benefits.
- Other info: Opportunity for career growth and exposure to various clients.
- Why this job: Make a real impact while working on diverse and challenging projects.
- Qualifications: GCSE Grade 5 or above in Maths and English; IT helpdesk experience preferred.
The predicted salary is between 31500 - 38500 £ per year.
We are looking for an experienced IT Engineer to be based at one of our client sites.
Class Technology Solutions Ltd (CTS) is a leading provider of ICT solutions to the education sector in the UK.
With over 20 years’ experience, we have a proven track record of delivering high-quality, reliable, and quality solutions to school and colleges.
With a team of experienced IT professionals, we are dedicated to helping our clients get the most out of their technology.
This is an exciting time to join CTS as we grow, to enhance our services and offerings.
If you are looking for a company where you can make a real impact and be part of something exciting, then we encourage you to join our team.
Key tasks and responsibilities
• Under the guidance of the Network Manager
- Provide specialist ICT support that ensures the site establishes and maintains high quality learning facilities.
- Ability to effectively communicate (verbally and in writing) technical information at an appropriate level, and in a suitable style, having assessed the audience.
- Implement agreed work programmes/practices under the guidance of Senior Staff.
- Monitor and manage stock, cataloguing resources and undertaking audits as required.
- Be aware of and comply with policies and procedures relating to child protection, health, safety and security and confidentiality, reporting all concerns to an appropriate person.
- To be aware of the site’s responsibilities under the Data Protection Act and GDPR for the security, accuracy and relevance of personal data.
- Set up and check hardware and software for normal operation.
- Build and configure networked PCs, this could be a standalone setup or via image deployment.
- Perform maintenance tasks for user accounts.
- Follow standard practises to run basic network monitoring reports or utilities.
- Update asset lists or equivalent records for hardware and software on site.
- Follow processes and tasks described in sites disaster recovery and maintenance plans. Follow instructions to test site backup and malware protection procedures.
- Ensure all jobs are logged within the helpdesk and investigated as required.
- Carry out checks on the systems as guided.
- Potential to be assigned to project teams during the holidays under guidance of the senior engineer team.
- Any other tasks that the Technical Management Team, Senior Management, or the Company Directors feel are appropriate.
Qualifications and skills
- GCSE Grade 5 or above in Maths and English or equivalent.
- Industry qualifications within the IT sector, Microsoft, Cisco, Aruba, Apple would be an advantage.
- Experience in an IT helpdesk or IT Support environment.
- Solid understanding of wired and wireless networks and devices.
- Ability to work independently and as part of a team under pressure.
- Impeccable attention to detail and commitment to quality.
- Technical troubleshooting and problem management skills.
- Interpersonal skills sufficient to assist non-technical users of IT.
- Ability to assess and re-prioritise workloads when circumstances or demands change.
- Experience in the education sector is desirable but not essential.
- Competitive salary and benefits package.
- Opportunity to work on diverse and challenging projects.
- Exposure to a variety of clients.
- Chance to contribute to the company's success and growth.
- 25 days annual leave (not including Bank Holidays) increasing with length of service. Buy-back option for an additional 5 days annual leave.
- SAGE Employee benefits.
- SAGE Employee assistance programme.
Due to the nature of this role involving visiting education establishments successful applicants are required to provide an enhanced DBS disclosure.
Disclosure expense will be met by CTS.
At CTS we are committed to safeguarding and protection of children in our work.
We will do everything possible to ensure that only those who are suitable to work with children are recruited to work with us.
This post is subject to a range of vetting checks, including a criminal record disclosure.
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2nd Line IT Engineer in Greenham employer: Class Technology Solutions Ltd
At Class Technology Solutions (CTS), we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration. Our commitment to employee growth is evident through our comprehensive benefits package, including 25 days of holiday, a company pension scheme, and opportunities for professional development in the rapidly evolving education technology sector. Join us in a hybrid working environment where your contributions will directly impact the future of digital learning in schools across the UK.
Contact Details:
Class Technology Solutions Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land 2nd Line IT Engineer in Greenham
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Class Technology Solutions Ltd values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Class Technology Solutions Ltd might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Class Technology Solutions Ltd!
✨Direct Apply to Class Technology Solutions Ltd
Let's not forget to apply directly through the Class Technology Solutions Ltd website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace 2nd Line IT Engineer in Greenham
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Class Technology Solutions Ltd.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Class Technology Solutions Ltd. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Class Technology Solutions Ltd
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
