Device Engineer

Benefits: 25 days holiday, company pension scheme, Sage benefits.

Disclaimer: Applicant must have the right to work in the UK, no sponsorship available.

Class Technology Solutions (CTS) is a leading Education ICT solutions provider that offers consultancy, infrastructure services, network development and upgrades, and managed support services to educational establishments throughout the UK. CTS aims to develop and bring to market innovative solutions.

You will diagnose and repair laptops and assist in other areas of the operations department as needed.

• Diagnose incoming laptops for defects and damage, and log appropriately.
• Install Windows operating systems.
• Maintain equipment, perform specialist repairs/modifications/upgrades, and software/hardware enhancements within your capabilities.
• Diagnose hardware problems versus accidental damage.
• Provide neat repairs, including cleaning devices and ensuring proper sealing. Training will be provided.
• Check work appropriately and update tickets with diagnostic results, allocating ESD locations for repairs as part of quality assurance.
• Provide basic technical support to end users on 1st Line if needed.
• Update tickets with relevant Easy4u status in line with repair diagnosis.

• Deal effectively with individuals and resolve issues promptly.
• Communicate well in written English.
• Use the Easy4u Service Platform and Helpdesk System to record items and keep customers informed of repair progress.
• Strive for quality over quantity.
• Experience in the IT field is desirable.
• Demonstrate competence in repairing and building hardware.
• Maintain a can-do attitude to provide excellent service.
• Be a self-starter and suggest ways to enhance our service.
• Work efficiently to meet deadlines, especially for upcoming summer productions.