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- Tasks: Support IT operations and maintain high-quality learning facilities in schools.
- Company: Join Class Technology Solutions Ltd, a top ICT provider for UK education.
- Benefits: Enjoy 25 days holiday, a pension scheme, and SAGE employee perks.
- Why this job: Be part of a dynamic team, work on exciting projects, and make a real impact.
- Qualifications: GCSEs in Maths and English, plus relevant IT qualifications and experience required.
- Other info: Enhanced DBS disclosure needed; commitment to child safeguarding is essential.
The predicted salary is between 28800 - 43200 £ per year.
Benefits: 25 days holiday, company pension scheme, sage benefits
Disclaimer: Applicant must have the right to work in the UK, no sponsorship available.
Job alert service
Class Technology Solutions Ltd (CTS) is a leading provider of ICT solutions to the education sector in the UK.
We are looking for an Assistant Network Manager to be based at one of our client sites
Key Tasks and Responsibilities:
- Under the guidance of the Network Manager: Provide Specialist IT support that ensures the site establishes and maintains high quality learning facilities.
- Assist the Network Manager or Trust Network Manager in the successful operation of the site(s).
- Assist with the training and up-skilling of the CTS staff on site.
- Deputize for the Network Manager as and when required.
- Set up and check hardware and software for normal operation.
- Build and configure networked PCs, this could be a standalone setup or via image deployment.
- Perform maintenance on user accounts, site servers, and cloud platforms.
- Solid understanding of Active Directory, Azure AD, Microsoft 365 administration.
- Ensure that Helpdesk tickets are updated and resolved in a timely fashion in line with the SLAs.
- Ability to effectively communicate (verbally and in writing) technical information at an appropriate level, and in a suitable style, having assessed the audience.
- Manage and implement agreed work programmes/practices under the guidance of Senior Staff.
- Monitor and manage stock, cataloging resources and undertaking audits as required.
- Be aware of and comply with policies and procedures relating to child protection, health, safety and security and confidentiality, reporting all concerns to an appropriate person.
- To be aware of the site\’s responsibilities under the Data Protection Act and GDPR for the security, accuracy and relevance of personal data.
- Follow standard practices to run network monitoring reports or utilities.
- Update asset lists equivalent records for hardware and software onsite.
- Follow standard practices to run network monitoring reports or utilities.
- Update asset lists or equivalent records for hardware and software onsite.
- Follow processes and tasks described in sites disaster recovery and maintenance plans.
- Follow instructions to test site backup and malware protection procedures.
- Ensure all jobs are logged within the help desk and investigated as required.
- Carry out checks on the systems as guided.
- To work with colleagues and others to maintain health, safety and welfare within the working environment
- Potential to be assigned to project teams during the holidays under guidance of the senior engineer team.
- Any other tasks that the Technical Management Team, Senior Management, or the Company Directors feel are appropriate.
- There may be a requirement to work beyond normal hours should emergency work / upgrades on IT systems be needed.
Qualifications and skills:
GCSE Grade 5 or above in Maths and English [CHECK]
A-Level, BTEC, NVQ, or T-Level in a relevant subject
Industry qualifications within the IT sector, include; Microsoft, Cisco, Aruba, Apple, is preferred.
2 – 3 years experience in an IT help desk or IT Support environment
Solid understanding of wired and wireless networks and devices
Ability to work independently and as part of a team under pressure
Impeccable attention to detail and commitment to quality
Experience in the education sector is desirable
Technical troubleshooting and problem management skills
Interpersonal skills sufficient to assist non-technical users of IT
Ability to assess and re-prioritise workloads when circumstances or demands change
Ability to take the initiative when necessary
Competitive salary and benefits package
Opportunity to work on diverse and challenging projects
Exposure to a variety of clients
Chance to contribute to the company\’s success and growth
Company Pension scheme
25 days annual leave (not including Bank Holidays) increasing with length of service
SAGE Employee benefits
Due to the nature of this role involving visiting education establishments successful applicants are required to provide an enhanced DBS disclosure. Disclosure expense will be met by CTS.
At CTS we are committed to safeguarding and protection of children in our work. We will do everything possible to ensure that only those who are suitable to work with children are recruited to work with us. This post is subject to a range of vetting checks, including a criminal record disclosure.
Please note that if you are NOT a passport holder of the country for the vacancy you might need a work permit. Check our Blog for more information.
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Created on 16/07/2025 by TN United Kingdom
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Assistant Network Manager employer: Class Technology Solutions Ltd
Contact Detail:
Class Technology Solutions Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Network Manager
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Active Directory, Azure AD, and Microsoft 365. Having hands-on experience or relevant certifications can really set you apart from other candidates.
✨Tip Number 2
Network with professionals in the education sector or those already working at Class Technology Solutions Ltd. Engaging with them on platforms like LinkedIn can provide you with insider knowledge about the company culture and expectations.
✨Tip Number 3
Prepare to demonstrate your problem-solving skills during the interview. Be ready to discuss specific examples of how you've tackled technical issues in the past, especially in a help desk or IT support environment.
✨Tip Number 4
Showcase your ability to communicate technical information clearly. Practice explaining complex IT concepts in simple terms, as this will be crucial when assisting non-technical users in the education sector.
We think you need these skills to ace Assistant Network Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly in education settings. Emphasise your technical skills, such as knowledge of Active Directory and Microsoft 365 administration, as well as any industry qualifications you hold.
Craft a Compelling Cover Letter: Write a cover letter that specifically addresses the key tasks and responsibilities mentioned in the job description. Explain how your previous experiences align with the role and demonstrate your ability to communicate technical information effectively.
Showcase Relevant Skills: In your application, clearly outline your technical troubleshooting skills and your ability to work under pressure. Mention any experience you have with network monitoring and maintenance, as these are crucial for the Assistant Network Manager position.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for this role.
How to prepare for a job interview at Class Technology Solutions Ltd
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Active Directory, Azure AD, and Microsoft 365 administration. Highlight specific examples of how you've successfully managed user accounts or resolved technical issues in previous roles.
✨Demonstrate Communication Skills
Since the role requires effective communication with non-technical users, practice explaining complex IT concepts in simple terms. You might be asked to demonstrate this during the interview, so think of relatable examples.
✨Understand the Education Sector
Familiarise yourself with the unique challenges and requirements of IT support in educational settings. Be ready to discuss how your experience aligns with the needs of schools and how you can contribute to creating high-quality learning environments.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and how you handle pressure. Think of past experiences where you had to troubleshoot under tight deadlines or manage multiple tasks, and be ready to share those stories.
