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- Tasks: Provide 2nd line IT support to schools, resolving technical issues and ensuring smooth operations.
- Company: Join a leading managed service provider dedicated to enhancing education through technology.
- Benefits: Enjoy 25 days holiday, a company pension scheme, and exclusive sage benefits.
- Why this job: Be part of a dynamic team making a real impact in the education sector while developing your IT skills.
- Qualifications: Applicants must have the right to work in the UK; no sponsorship available.
- Other info: This role is based in Reigate, perfect for tech-savvy individuals passionate about education.
The predicted salary is between 19200 - 28800 £ per year.
Second Line Technician needed to cover one of our clients Schools in the Reigate area.
Salary: Up to £32,000
Benefits: 25 days holiday, company pension scheme, sage benefits
Disclaimer: Applicant must have the right to work in the UK, no sponsorship available.
We are a leading managed service provider in the Education Sector, and are looking for a Second Line IT Support Engineer to be based at one of our client locations.
2nd Line IT Support Technician employer: Class Technology Solutions Ltd
Contact Detail:
Class Technology Solutions Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line IT Support Technician
✨Tip Number 1
Familiarise yourself with the specific IT systems and software commonly used in educational settings. This knowledge will not only help you stand out during interviews but also demonstrate your commitment to understanding the unique challenges faced by schools.
✨Tip Number 2
Network with professionals already working in the education sector. Attend local tech meetups or online forums where you can connect with IT support staff. This could lead to valuable insights about the role and even potential referrals.
✨Tip Number 3
Prepare for common technical scenarios that a Second Line IT Support Technician might encounter in a school environment. Practising troubleshooting methods for issues like network connectivity or software installation can give you an edge in interviews.
✨Tip Number 4
Showcase your soft skills, especially communication and teamwork. As you'll be working closely with educators and students, being able to explain technical issues in simple terms is crucial. Highlight any previous experience where you've successfully collaborated with non-technical staff.
We think you need these skills to ace 2nd Line IT Support Technician
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the specific requirements for the 2nd Line IT Support Technician position. Highlight key skills and experiences that align with what the company is looking for.
Tailor Your CV: Customise your CV to reflect your relevant experience in IT support, particularly in educational settings. Emphasise your technical skills, problem-solving abilities, and any previous roles that demonstrate your capability in a second-line support environment.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for IT support and your understanding of the education sector. Mention why you are interested in this specific role and how your background makes you a great fit for the company.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in an IT support role.
How to prepare for a job interview at Class Technology Solutions Ltd
✨Know Your Technical Stuff
As a 2nd Line IT Support Technician, you'll need to demonstrate your technical knowledge. Brush up on common issues faced in educational settings and be prepared to discuss troubleshooting methods for hardware and software problems.
✨Showcase Your Communication Skills
In this role, you'll be interacting with teachers and students. Practice explaining technical concepts in simple terms. Highlight any previous experience where you've had to communicate complex information clearly.
✨Research the Company
Familiarise yourself with the managed service provider's mission and values, especially in the education sector. This will help you align your answers with their goals and show that you're genuinely interested in the role.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think of examples from your past experiences where you successfully resolved IT issues, particularly in a school environment, and be ready to share those stories.
