At a Glance
- Tasks: Join our Service Centre team to deliver top-notch customer service and support.
- Company: G4S, a leader in security solutions with a focus on teamwork and innovation.
- Benefits: Flexible shifts, competitive pay, and opportunities for personal growth.
- Other info: Dynamic work environment with a commitment to health, safety, and inclusivity.
- Why this job: Make a real difference by improving processes and ensuring excellent service delivery.
- Qualifications: Strong communication skills and a proactive attitude towards problem-solving.
Shifts Required - 4 on 4 off, but also days and nights. 18:00 - 06:30 and 06:00 to 18:30
Job Outline and Purpose
Work within the Service Centre team to provide excellent customer service to all stakeholders. To assist in the development of systems and processes required to achieve the contractual ends and provide the required service to G4S, Trust and SPV stakeholders. To provide the BAU support to the Service Leads that they require to minimise service failures whilst providing contractual requirements for the service.
Key Responsibilities/Accountabilities
- Work within the Service Centre team to achieve stated contractual outputs and reporting.
- Provide an end-to-end service for task completion within all services.
- Assist in the development of processes and systems to assist in the above, working to adopt the same across both contracts in Oxford.
- Ensure purchase order processes are adhered to and covered as required.
- Allocate all reactive and planned work for the various services, whether in-house or sub-contracted.
- Ensure that site inductions and other contractor management procedures are planned and processed effectively.
- Keep diaries and schedules updated to facilitate the above.
- Undertake jeopardy management of the BAU activities to ensure service failures are kept to a minimum.
- Work with the CAFM and IT teams to develop and improve digital functionality of the Service Centre and the associated teams.
- Ensure that the Service Centre is appropriately staffed with competent staff to adhere to the contractual requirements.
- General administrative duties, such as filing reports and other information, creating documents for record keeping and updating the CAFM.
- Assisting with covering the reception desk as required.
N.B The duties and responsibilities listed within this job description are not exhaustive and the job holder is expected to accept reasonable alterations and additional tasks of a similar level that may be necessary from time to time.
Health and Safety
To create and nurture a positive Health & Safety culture across the site leading by example. This includes reporting accidents and near misses in a timely manner and following the applicable safe systems of work for the role.
Equality, Diversity & Inclusion
To increase equality, diversity, and inclusion within the team and wider G4S business by demonstrating a proactive culture of delivery of a professional service whilst adopting key principles of respect and inclusivity.
Key Behaviours
- Agile
- Reliable
- Innovative
- Caring
- Safety
- Teamwork
- Integrity
- Solution driven and can do approach
- Leading People
- Delivering Performance
- Managing Professionally
- Customer care focused
- Collaborating and Cooperating
Service Centre Operative employer: Class 1 Personnel
G4S is an exceptional employer that prioritises employee well-being and professional growth, offering a dynamic work environment in Oxford. With a strong focus on teamwork and innovation, employees benefit from comprehensive training and development opportunities, alongside a commitment to health and safety. The unique shift patterns provide flexibility, making it an ideal workplace for those seeking a rewarding career in customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Service Centre Operative
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Class 1 Personnel. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Class 1 Personnel before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Service Centre Operative
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Class 1 Personnel:Your cover letter is your chance to shine! Tell us why you want to work at Class 1 Personnel specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Class 1 Personnel!
How to prepare for a job interview at Class 1 Personnel
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
