At a Glance
- Tasks: Join our Service Centre team to deliver top-notch customer service and support.
- Company: G4S, a leader in security solutions with a focus on teamwork and innovation.
- Benefits: Flexible shifts, competitive pay, and opportunities for personal growth.
- Other info: Dynamic work environment with a commitment to health, safety, and inclusivity.
- Why this job: Make a real difference by improving processes and ensuring excellent service delivery.
- Qualifications: Strong communication skills and a proactive attitude towards problem-solving.
Shifts Required - 4 on 4 off, but also days and nights. 18:00 - 06:30 and 06:00 to 18:30
Job Outline and Purpose
Work within the Service Centre team to provide excellent customer service to all stakeholders. To assist in the development of systems and processes required to achieve the contractual ends and provide the required service to G4S, Trust and SPV stakeholders. To provide the BAU support to the Service Leads that they require to minimise service failures whilst providing contractual requirements for the service.
Key Responsibilities/Accountabilities
- Work within the Service Centre team to achieve stated contractual outputs and reporting.
- Provide an end-to-end service for task completion within all services.
- Assist in the development of processes and systems to assist in the above, working to adopt the same across both contracts in Oxford.
- Ensure purchase order processes are adhered to and covered as required.
- Allocate all reactive and planned work for the various services, whether in-house or sub-contracted.
- Ensure that site inductions and other contractor management procedures are planned and processed effectively.
- Keep diaries and schedules updated to facilitate the above.
- Undertake jeopardy management of the BAU activities to ensure service failures are kept to a minimum.
- Work with the CAFM and IT teams to develop and improve digital functionality of the Service Centre and the associated teams.
- Ensure that the Service Centre is appropriately staffed with competent staff to adhere to the contractual requirements.
- General administrative duties, such as filing reports and other information, creating documents for record keeping and updating the CAFM.
- Assisting with covering the reception desk as required.
N.B The duties and responsibilities listed within this job description are not exhaustive and the job holder is expected to accept reasonable alterations and additional tasks of a similar level that may be necessary from time to time.
Health and Safety
To create and nurture a positive Health & Safety culture across the site leading by example. This includes reporting accidents and near misses in a timely manner and following the applicable safe systems of work for the role.
Equality, Diversity & Inclusion
To increase equality, diversity, and inclusion within the team and wider G4S business by demonstrating a proactive culture of delivery of a professional service whilst adopting key principles of respect and inclusivity.
Key Behaviours
- Agile
- Reliable
- Innovative
- Caring
- Safety
- Teamwork
- Integrity
- Solution driven and can do approach
- Leading People
- Delivering Performance
- Managing Professionally
- Customer care focused
- Collaborating and Cooperating
Service Centre Operative employer: Class 1 Personnel
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