At a Glance
- Tasks: Lead a dynamic team to ensure exceptional guest experiences and operational excellence.
- Company: Join a prestigious London visitor attraction with a focus on customer satisfaction.
- Benefits: Competitive salary, flexible hours, and the chance to work in a unique environment.
- Other info: Opportunity for career growth in a vibrant, customer-focused setting.
- Why this job: Make a real impact in a high-profile role within the travel and tourism industry.
- Qualifications: 3+ years in operations management with strong leadership and commercial skills.
The predicted salary is between 55000 - 55000 £ per year.
Location: London, England
Salary: £50,000-£55,000 per annum
Hours: 40 hours per week
Industry: Travel and Tourism
Are you an experienced Operations Manager with a strong commercial mindset and a passion for leading people? An exciting opportunity has arisen for an experienced Operations Manager to join a prestigious London visitor attraction. You'll oversee the day-to-day operation of a unique, customer-focused destination, leading a high-performing team while driving commercial success, operational excellence, and an exceptional guest experience.
The Role
As Operations Manager, you will be responsible for the safe and efficient operation of the site, leading and developing a high-performing team to deliver exceptional results. Working closely with senior stakeholders and contractors, you will drive operational excellence, outstanding customer service, and the successful delivery of commercial and contractual objectives.
Key Responsibilities
- Lead, motivate, and develop a large operational team to deliver outstanding customer service.
- Drive commercial performance across the operation.
- Ensure compliance with all health & safety, operational, and quality standards.
- Manage budgets, KPIs, and operational performance.
- Oversee employee relations, including absence, disciplinary, grievance, and performance management.
- Build and maintain strong relationships with clients, contractors, and key stakeholders.
- Support incident management and business continuity procedures as part of the on-call management rota.
About You
We're looking for someone who can combine strong operational leadership with excellent commercial awareness and outstanding people management skills.
You’ll have:
- A minimum of 3 years' experience in a senior operational management role.
- Experience within a visitor attraction, transport, hospitality, leisure, or another customer-facing environment.
- Strong commercial experience with the ability to drive performance and deliver results.
- Excellent leadership and people management skills, with experience coaching and developing teams.
- Experience managing employee relations cases, including disciplinary, grievance, and absence management.
- Strong communication and stakeholder management skills.
- A degree or equivalent professional experience.
- IOSH or NEBOSH qualification (desirable).
Working Pattern & Benefits
£50,000-£55,000 per annum. 40 hours per week. Five days out of seven on a rotating rota. One weekend in every four. Participation in a 24/7 on-call rota, providing incident management support one week in every three. Opportunity to join a unique, high-profile London attraction and play a key role in its continued success.
If you're a commercially minded operations leader who thrives in a busy, customer-focused environment and enjoys developing high-performing teams, we'd love to hear from you.
Operations Manager in London employer: Class 1 Personnel
Join a prestigious London visitor attraction as an Operations Manager, where you will lead a dynamic team in delivering exceptional guest experiences while driving commercial success. Our company fosters a vibrant work culture that prioritises employee development and offers unique opportunities to grow within the travel and tourism industry. With competitive salaries and a commitment to operational excellence, we provide a rewarding environment for those passionate about making a difference in a high-profile setting.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Manager in London
✨Get Involved in Local Travel Events
Join local tourism fairs or travel expos in your area. These events are a treasure trove for networking, and you can often meet hiring managers from companies like Class 1 Personnel who are looking for fresh talent for roles like Operations Manager.
✨Showcase Your Travel Know-How
Create a travel blog or use social media to share your experiences and insights about different destinations. This can help you stand out to recruiters in the travel industry, demonstrating your passion for the sector and your ability to engage with an audience.
✨Connect with Alumni from Your School
Check out alumni groups linked to the travel and tourism sectors. Often, these connections can lead to inside info about opportunities at companies like Class 1 Personnel and give you a leg up for your Operations Manager application.
✨Don’t Shy Away from Cold Emails
If there's a dream company you want to join, don’t hesitate to send a friendly email to their HR or recruitment team. Express your interest in their vision and mention that you’re keen on any Operations Manager openings they might have. It's a bold move, but it might just pay off!
We think you need these skills to ace Operations Manager in London
Some tips for your application 🫡
Show Your Passion for Travel:In the travel and tourism industry, your love for exploration and different cultures should shine through in your application. Make sure to share personal anecdotes or experiences that highlight your enthusiasm for travel—this can really set you apart when applying for the Operations Manager role at Class 1 Personnel.
Highlight Your Customer Service Skills:Customer service is king in travel and tourism. When detailing your work experience, focus on situations where you provided outstanding service or resolved customer issues, as this demonstrates your ability to ensure client satisfaction. Include specific examples in your CV to show that you're ready to face the challenges of the Operations Manager position at Class 1 Personnel.
Keep Your CV Travel-Themed:When it comes to CV conventions in the travel industry, think of including any relevant certifications or training you've completed, like first aid or tour guiding courses. If you've travelled widely yourself, don't hesitate to mention that—it's all about showing your background fits the globetrotting vibe of Class 1 Personnel.
Craft a Compelling Cover Letter:Your cover letter should not only explain why you're a great fit but also reflect your personality! Use this space to express what excites you about the travel sector and how you can contribute to Class 1 Personnel's adventures. Share any unique perspectives or ideas you have to enhance the travel experience, especially as a full-time Operations Manager.
How to prepare for a job interview at Class 1 Personnel
✨Show Off Your Travel Knowledge
For a role in travel and tourism, it’s vital to demonstrate your knowledge of different destinations, cultures, and travel trends. Brush up on popular destinations and recent changes in travel restrictions. We suggest bringing some interesting travel stories or experiences to share—this can help you connect personally with the interviewer!
✨Prepare for Customer Scenarios
Expect to be hit with customer service scenarios during the interview. They might ask how you'd handle a challenging traveller or resolve a booking issue. Think of a few real-life examples from your experiences, even if they’re just from customer service roles. This will show that you're ready for the field and have the right mindset to tackle on-the-ground challenges!
✨Highlight Your Flexibility and Passion
In a full-time travel position, there are often irregular hours and spontaneous travel opportunities. Be sure to convey your flexibility and willingness to embrace the unpredictable nature of this industry. Let’s showcase that enthusiasm for travel and how it drives your decision-making!
✨Know the Tools of the Trade
Get familiar with travel booking systems and tools, such as Amadeus or Sabre. If you have experience using any specific software or even social media for travel promotions, bring that up! We want to show that you can hit the ground running and adapt quickly to their processes at Class 1 Personnel.
