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- Tasks: As a Dispatch Operator, you'll coordinate calls and manage schedules to ensure timely service.
- Company: Join a global catering leader with a presence in 54 countries since 1996.
- Benefits: Enjoy competitive pay, full-time hours, on-site parking, and a canteen.
- Why this job: Be part of a dynamic team that values diversity and offers growth opportunities.
- Qualifications: 1 year of catering experience preferred; strong communication and teamwork skills required.
- Other info: Weekend shifts and flexibility are essential; criminal check needed.
We’re looking for a talented Dispatch Operator to work for our client. They want to recruit someone with demonstrable experience of excellent customer service skills. If that’s you then you could be exactly what they’re looking for. Please note: In this position you’ll be needed to work at weekends and work shifts in unsociable hours. Full details of how this will work will be revealed at interview. The Role: Receive incoming calls, coordinate with all operational, in particular the kitchen staff to ensure outbound trolleys are on schedule. Administrative work will be required and regular use iPad, tablets and computers. Monitor computers to determine arriving flight times to arrange for drivers to meet aircraft for unloading/loading. Provide accurate and timely information to Transport Team Leaders and other Unit Coordinator. Ensure production and off dock schedules are met. Coordinate with meal planners in case of any irregularities and changes. Contribute and manage within defined systems of working to ensure quality of product, service to the customer and team progression/development. Plan and manage the team’s output to ensure delivery of business, section and customer targets. Escalate concerns to Duty Manager to avoid flight delays. You will be required to obtain an airside pass and cover all operational roles with the exception of driving roles. Attend/conduct daily operational meetings/briefings. Present accurate information and data as requested. Instigate and support continuous improvement initiatives. Interact with, colleagues, customers and clients in a professional manner at all times.The Candidate: Minimum 1 years’ experience in catering (desirable). The ability to work calmly under pressure. Excellent communication, team work and customer service skills. Good literacy skills, verbal written and spoken.· Operational awareness, understand of HACCP, COSHH, DDA, Food Hygiene, Health and Safety and DFT requirements. The ideal person for the role will be the following: – Able to work as part of a team – Well presented – Able to provide 5 years work history (gaps over 28 days need a gap reference) – Prepared to undergo a UK criminal check – Flexible Does that sound like you? If so, we’d love to see your CV. The Package: Basic salary: Up to £12.50 per hour Overtime: available during peak periods The Company: They are the company sells its expertise in 54 countries, its the only caterer active in all catering and related hospitality segments, including inflight, rail and group catering, retail, buy on board, duty free, remote site and support services, and as a business they’ve been around since 1996. They’re a great company to work for. People join them for many reasons, such as they: – Want to work as part of a strong team – Are offering good rates of pay – Full time hours – on-site parking – On site canteen The company works continuously to build a truly diverse and inclusive culture. They welcome and encourage candidates from all aspects of diversity to apply for this role. Interested? If you think you’re right for this Dispatch Operator role, then click the ‘Apply Now’ button, send us your CV and we’ll consider you for the first round of interviews. INDWH
Dispatch Operator employer: Class 1 Personnel
Contact Detail:
Class 1 Personnel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Dispatch Operator
✨Tip Number 1
Make sure to highlight your customer service experience during the interview. Since this role emphasizes excellent customer service skills, think of specific examples where you went above and beyond for a customer.
✨Tip Number 2
Familiarize yourself with operational procedures related to catering and food hygiene, such as HACCP and COSHH. Being knowledgeable about these topics will show that you are prepared for the responsibilities of the Dispatch Operator role.
✨Tip Number 3
Since the job requires working shifts and weekends, be ready to discuss your flexibility during the interview. Employers appreciate candidates who can adapt to varying schedules without hesitation.
✨Tip Number 4
Prepare to demonstrate your ability to work under pressure. Think of scenarios from your past experiences where you successfully managed stressful situations, as this is crucial for the Dispatch Operator position.
We think you need these skills to ace Dispatch Operator
Some tips for your application 🫡
Highlight Customer Service Experience: Make sure to emphasize your experience in customer service within your CV and cover letter. Provide specific examples of how you've successfully handled customer interactions, especially in high-pressure situations.
Demonstrate Teamwork Skills: Since the role requires working as part of a team, include instances where you collaborated effectively with colleagues. Mention any relevant experiences that showcase your ability to work well in a team environment.
Showcase Relevant Knowledge: Mention your understanding of operational awareness, HACCP, COSHH, DDA, Food Hygiene, Health and Safety, and DFT requirements. This will demonstrate that you are knowledgeable about the industry standards and practices.
Prepare for Flexibility: Be ready to discuss your flexibility regarding working hours, including weekends and shifts. Highlight any previous roles where you adapted to changing schedules or worked outside of typical hours.
How to prepare for a job interview at Class 1 Personnel
✨Showcase Your Customer Service Skills
Since the role requires excellent customer service skills, be prepared to share specific examples from your past experiences where you successfully handled customer inquiries or resolved issues. Highlight how your approach contributed to a positive outcome.
✨Demonstrate Your Ability to Work Under Pressure
The job involves working in a fast-paced environment, so it's crucial to convey your ability to stay calm and focused under pressure. Share instances where you managed stressful situations effectively, especially in a team setting.
✨Familiarize Yourself with Relevant Regulations
Understanding HACCP, COSHH, and food hygiene regulations is important for this position. Brush up on these topics and be ready to discuss how you have applied such knowledge in previous roles or how you would ensure compliance in this new position.
✨Prepare for Shift Work and Flexibility Questions
Since the role requires weekend and unsociable hours, be ready to discuss your availability and flexibility. Consider how you can demonstrate your willingness to adapt to varying schedules and your commitment to the team's success.
