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- Tasks: Lead a team to ensure top-notch service and operational excellence across Eastern Canada.
- Company: Join Class 1 Inc., a leader in healthcare solutions, committed to innovation and customer satisfaction.
- Benefits: Enjoy a culture of trust, lifelong learning, and comprehensive health benefits.
- Why this job: Be part of a dynamic team that values collaboration and continuous improvement in a reputable industry.
- Qualifications: Postgraduate degree and 5+ years in service management or leadership roles required.
- Other info: Frequent travel across Ontario, Quebec, and Atlantic Canada is essential for this role.
The predicted salary is between 36000 - 60000 £ per year.
Regional Service Manager – Eastern Canada
Join to apply for the Regional Service Manager – Eastern Canada role at Class 1 Inc.
Regional Service Manager – Eastern Canada
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Join to apply for the Regional Service Manager – Eastern Canada role at Class 1 Inc.
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Your role
As the Regional Service Manager – Eastern Canada, you will report directly to the Business Line Manager, playing a pivotal role in championing service excellence across our operations. Your leadership will empower and guide a dynamic team of field service technicians and coordinators, enabling them to achieve outstanding performance. Collaboration will be key, as you work closely with colleagues from various departments to establish a vision of a 1:1 ratio of serviced to installed equipment within your region. Through focused strategic initiatives, operational excellence, and an unwavering dedication to customer satisfaction, you will ensure that every service interaction embodies our core values of integrity, innovation, and reliability
Key Responsibilities
- Operational & Financial Management
- Manage and monitor crucial service performance indicators (KPIs) for your region, such as service variance, technician utilization rates, cost control, and budgeting.
- Develop and implement strategic business development initiatives, ensuring profitable aftermarket territory management.
- Optimize expenses while maximizing the usage of company resources and personnel.
- Regularly report business outcomes, identifying trends and analyzing competitive intelligence in your market.
- Conduct on-site assessments alongside the sales team and develop comprehensive plans to enhance aftermarket business results.
- Oversee the daily operations of service personnel, aligning with industry compliance and safety standards.
- Foster a culture of efficiency through the effective use of company software and resources.
- Perform field assessments of technicians to evaluate performance and technical skills, ensuring adherence to safety regulations.
- Manage the employee lifecycle—from hiring to development—driving a collaborative team environment that encourages professional growth.
- Actively seek to resolve customer service issues, ensuring timely resolution and measurable improvement in overall customer satisfaction.
- Coordinate warranty activities and facilitate goodwill gestures appropriately within your territory.
- Ensure strict adherence to Safety, Health, Environment, and Quality (SHEQ) policies across all operations.
- Provide training for employees to equip them with knowledge about workplace hazards and customer-specific requirements.
Travel
The role requires you to be based in either Cambridge or Mississauga, Ontario, with frequent travel to customer sites across Ontario, Quebec, and Atlantic Canada. This travel is essential for supporting technicians, enhancing customer relations, and driving business growth in service delivery
Supervisory Responsibilities
- Direct, motivate and develop team members to achieve operational goals.
- Actively participate in the performance appraisal process and employee coaching initiatives.
- Address employee relations issues equitably to strengthen workplace culture.
To succeed, you will need
To thrive in this position, you will embody customer-centric values, demonstrating a collaborative and positive attitude toward customers, team members, and partners in the industry. You will contribute to a work culture that prioritizes continuous improvement, safety, and collaboration. Your efforts will be critical in promoting Class 1 Inc.’s reputation as a reputable industry leader.
Qualifications
- Possess a postgraduate degree in a relevant field such as Service Management or Business Administration, along with technical trade qualifications or extensive work experience.
- 5+ years of relevant experience in mechanical and electrical service or service support roles.
- At least 5 years of proven experience in a leadership position capable of driving team performance.
- Valid Driver’s License with a clean driving record.
- A Vulnerable Sector Police Record Check may be necessary based on specific job requirements.
In return, we offer
- Culture of trust and accountability
- Lifelong learning and career growth
- Innovation powered by people
- Comprehensive compensation and benefits
- Health and well-being
Job location
This role requires you to work on-site at our office in Cambridge and/or Mississauga, Ontario. You will be part of a dynamic team and enjoy the benefits of face-to-face collaboration.
Contact information
Talent Acquisition Team: Jennifer McComb
Uniting curious minds
Behind every innovative solution, there are people working together to transform the future. With careers sparked by initiative and lifelong learning, we unite curious minds, and you could be one of them. Join us in Building Better Healthcare.
Seniority level
-
Seniority level
Not Applicable
Employment type
-
Employment type
Full-time
Job function
-
Job function
Other
-
Industries
Hospitals and Health Care
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Regional Service Manager - Eastern Canada employer: Class 1 Inc.
Contact Detail:
Class 1 Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Regional Service Manager - Eastern Canada
✨Tip Number 1
Familiarise yourself with the specific service performance indicators (KPIs) mentioned in the job description. Understanding these metrics will help you demonstrate your ability to manage and improve them during interviews.
✨Tip Number 2
Network with current or former employees of Class 1 Inc. on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can be beneficial for your interview preparation.
✨Tip Number 3
Prepare examples of how you've successfully led teams in the past, particularly in service management roles. Highlighting your leadership experience will be crucial, as this role requires strong team management skills.
✨Tip Number 4
Research the latest trends in the healthcare service industry, especially in Eastern Canada. Being knowledgeable about current challenges and innovations will show your commitment to the role and the company’s mission.
We think you need these skills to ace Regional Service Manager - Eastern Canada
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in service management and leadership. Emphasise your achievements in operational and financial management, as well as any specific KPIs you've successfully managed.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer service and team leadership. Mention how your values align with Class 1 Inc.'s core values of integrity, innovation, and reliability, and provide examples of how you've demonstrated these in your previous roles.
Highlight Relevant Qualifications: Clearly outline your postgraduate degree and any technical trade qualifications. If you have extensive work experience, summarise it succinctly, focusing on roles that relate directly to the Regional Service Manager position.
Showcase Your Leadership Skills: Provide specific examples of how you've motivated and developed teams in the past. Discuss your approach to performance appraisals and employee coaching, as this role requires strong leadership capabilities.
How to prepare for a job interview at Class 1 Inc.
✨Understand the Role Thoroughly
Before your interview, make sure you have a solid grasp of the responsibilities and expectations for the Regional Service Manager position. Familiarise yourself with Class 1 Inc.'s core values and how they align with your own experiences in service management.
✨Showcase Leadership Experience
Prepare to discuss your previous leadership roles and how you've successfully managed teams. Highlight specific examples where you motivated team members, resolved conflicts, or improved performance metrics, as these are crucial for this role.
✨Demonstrate Customer-Centric Values
Since customer satisfaction is key in this position, be ready to share instances where you've gone above and beyond to resolve customer issues or enhance their experience. This will show your commitment to the company's mission.
✨Prepare for Operational Questions
Expect questions related to operational and financial management, such as how you would monitor KPIs or manage budgets. Be prepared to discuss your strategies for optimising resources and improving service delivery.
