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- Tasks: Lead a busy Outpatients Reception team, ensuring excellent customer service and efficient administration.
- Company: Join Tameside and Glossop Integrated Care NHS Foundation Trust, serving 250,000 people with diverse health services.
- Benefits: Enjoy flexible working, generous leave, NHS pension, gym discounts, and support for personal well-being.
- Other info: Applications from diverse backgrounds are encouraged to reflect our community.
- Why this job: Make a real impact in healthcare while developing your leadership skills in a supportive environment.
- Qualifications: Strong communication, customer service skills, and line management experience preferred.
The predicted salary is between 28800 - 43200 £ per year.
Outpatients Reception Team Leader - Band 3, 36 hours per week, 12-month fixed term contract until 3rd November 2025. The hours for this post will be Monday to Friday and to include bank holidays and weekends as required. Rota cover is required between 8am and 5.30pm. The successful candidate must be able to support the flexibility of the rota and be able to work the agreed working pattern.
We are looking to recruit a reliable and enthusiastic individual to join our busy team in providing a professional and effective Reception and Clerical service for the Trust's Outpatients Service. The post holder will be based across the General Outpatient Reception areas. Customer service skills and computer literacy are essential as you will be expected to input and extract information from various Trust Patient Administrative Systems, book treatments and appointments.
The successful candidate will also be required to assist in planning and circulating the weekly rota for all General Reception areas, and provide day-to-day support within the management of staff including back to work interviews, allocation of workload, appraisals, training, and mentoring. Therefore, line management experience is desirable for this role.
Please note this role will also require physical effort at times when preparing and managing patients' Medical Records. To provide an efficient Outpatient Reception service maintaining a high level of customer service, accuracy, and confidentiality at all times. Welcoming patients, verifying and updating patient details, directing patients to the correct clinic area, and ensuring that all follow-up activity is captured and booked in a timely manner.
This will include the use of current patient administration software and effective communication skills with our patients and other Trust staff members, both clinical and non-clinical. To effectively support the Outpatient Supervisor and Assistant Directorate Manager in providing an efficient and effective Outpatient Reception Team on a daily basis.
The Reception team receives, administrates, and directs patients & relatives in accessing the appropriate area or service in a courteous, efficient, and effective way. You will undertake a variety of administration duties to assist in the smooth running of the service and reception area you are allocated to each day. Support with the line management of Outpatient Reception Clerks.
The successful candidate will have good communication & customer service skills, be friendly and caring whilst maintaining a professional approach, and be able to evidence the ability to ensure accuracy and attention to detail at all times. An appreciation and understanding of the confidential nature of the work is essential. You should be able to work as part of a very busy team and on your own initiative.
Tameside and Glossop Integrated Care NHS Foundation Trust serves a community of 250,000 people across Tameside & Glossop. We provide a range of services both within the hospital and across our community for both adults and children. Our vision is to improve health outcomes for our population and influence wider determinants of health through collaboration with our health & care partners.
We have a clear set of values & behaviours which we expect all of our staff to demonstrate:
- Safety
- Care
- Respect
- Communication
- Learning
We believe that the best organisations are those that reflect the communities they serve. We are therefore seeking to improve the diversity of our workforce to make it truly representative of our local population. We actively encourage applications irrespective of race, age, disability, sex, gender reassignment, gender identity or expression, sexual orientation, religion or belief, marriage & civil partnership, or pregnancy or maternity. Recognising those communities that are underrepresented within our workforce, we would particularly welcome applications from Black, Asian & minority ethnic candidates, LGBTQ+ & Disabled people.
Benefits include; flexible working, 27-33 days annual leave plus bank holidays, sick pay, NHS Pension Scheme, free eye tests and health checks, gym discount, free bicycle loan scheme, salary sacrifice car scheme, support with stress, bereavement, relationships, finance, and much more.
The job description gives an overview of the main tasks and responsibilities of the role, and the person specification focuses on the qualifications, skills, experience, and knowledge required. These documents are attached on the page and can be downloaded. The person specification below is not the full person specification but outlines the criteria against which your application form will be assessed.
This advert closes on Sunday 22 Dec 2024.
Outpatients Reception Team Leader Tameside and Glossop Integrated Care NHS Foundation Trust employer: ClarusVu Inc.
Contact Detail:
ClarusVu Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Outpatients Reception Team Leader Tameside and Glossop Integrated Care NHS Foundation Trust
✨Tip Number 1
Familiarise yourself with the NHS values and behaviours, as these are crucial for the role. Demonstrating your understanding of safety, care, respect, communication, and learning during any interactions can set you apart from other candidates.
✨Tip Number 2
Highlight your customer service experience in previous roles. Be prepared to discuss specific examples where you've successfully managed patient interactions or resolved issues, as this will showcase your suitability for the Outpatients Reception Team Leader position.
✨Tip Number 3
Research the Tameside and Glossop Integrated Care NHS Foundation Trust and its services. Understanding the community they serve and their mission will help you align your answers with their goals during interviews.
✨Tip Number 4
Prepare to discuss your line management experience, especially in relation to training and mentoring staff. Being able to articulate how you've supported team members in the past will demonstrate your leadership capabilities for this role.
We think you need these skills to ace Outpatients Reception Team Leader Tameside and Glossop Integrated Care NHS Foundation Trust
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Outpatients Reception Team Leader position. Tailor your application to highlight how your skills and experiences align with these specific needs.
Highlight Relevant Experience: Emphasise any previous experience in customer service, administration, or line management. Provide examples of how you've successfully managed teams or handled administrative tasks in a busy environment.
Showcase Communication Skills: Since effective communication is crucial for this role, include examples that demonstrate your ability to communicate clearly and professionally with both patients and colleagues. Mention any relevant training or experience in this area.
Demonstrate Flexibility and Teamwork: The job requires flexibility in working hours and the ability to work as part of a team. Highlight instances where you've adapted to changing schedules or collaborated effectively with others to achieve common goals.
How to prepare for a job interview at ClarusVu Inc.
✨Showcase Your Customer Service Skills
As the role requires excellent customer service, be prepared to share specific examples of how you've successfully handled difficult situations with patients or clients in the past. Highlight your ability to remain calm and professional under pressure.
✨Demonstrate Your Team Leadership Experience
Since line management experience is desirable, come ready to discuss your previous leadership roles. Talk about how you've managed a team, conducted appraisals, or mentored colleagues, and how these experiences have prepared you for this position.
✨Familiarise Yourself with Patient Administration Systems
The job involves using various Trust Patient Administrative Systems, so it’s beneficial to research and understand these systems beforehand. If you have experience with similar software, be sure to mention it during the interview.
✨Emphasise Your Attention to Detail
Given the importance of accuracy in this role, prepare to discuss how you ensure attention to detail in your work. Provide examples of how you've maintained high standards in record-keeping or data entry in previous positions.