Assistant Directorate Manager - A&E Reception and Ward Clerks in Ashton-under-Lyne

Overview: Assistant Directorate Manager - A&E Reception, Ward Clerks and Bed Bureau. Full time - 37.5 hours - Permanent. We are looking for a highly organised, motivated and efficient individual to join our Directorate within Clinical Support Services. The post holder will provide support to the Deputy Directorate Manager in the operational delivery and performance management of the Ward Clerk and A&E administrative services, ensuring key targets are maintained and sustained.

The post holder will work as part of the management team to ensure sound administrative processes are in place to support clinical teams to achieve operational objectives in an efficient and effective way. The role oversees the day-to-day management of administration staff including appraisal and objective setting, recruitment and retention; experience in these areas is essential.

The position will work with clinical teams to ensure services have the administrative workforce with the capacity and skills necessary to support and deliver high quality services. The successful candidate will be well organised and able to prioritise work and will manage services that operate 24/7, requiring a flexible approach to working hours and rotas.

Main duties:

• Responsible for the day to day management of all Ward Clerks and A&E based administration staff supporting clinical staff in the delivery of services.
• Work with clinical teams to ensure services have the administrative workforce with the capacity and skills required.
• Manage and develop administrative processes in line with service requirements and local/national policies.
• Oversee rotas or systems to meet workload demands and cover short-notice leave.
• Support manager and staff to review, develop and implement processes and systems.
• Demonstrate excellent written and verbal communication and the ability to prioritise and meet deadlines; line management responsibilities apply.

Qualifications:

• Essential: Educated to degree level or relevant equivalent skills & experience (e.g., 5 years' experience of managing Administration & Clerical services within a large organisation).
• High standard of education (A levels).
• High level of computer skills.

• Desirable: Project management qualification.

Skills/Experience/Knowledge:

• Proven planning and organisational skills within a complex environment.
• Knowledge of operational management within an NHS healthcare setting.
• Previous management or supervisory experience.
• Minimum of 12 months experience of day-to-day A&C management including appraisal and objective setting, recruitment and retention.
• Understanding of performance targets and use of related data.
• Experience of working under pressure and to tight deadlines.
• Ability to prioritise own workload with minimal supervision.
• Good written and verbal communication; ability to analyse and report data.
• Ability to use word processing, spreadsheets, Internet and e-mail applications.
• Knowledge of admin procedures; experience handling difficult operational issues is desirable.
• High level of computer literacy and accurate data entry.

Personal Qualities:

• Excellent interpersonal, communication and listening skills.
• Highly motivated and resourceful.
• Diplomacy, confidentiality and discretion in handling information.
• Ability to work autonomously as well as within a team.
• Flexible and adaptable with willingness to work outside normal hours on occasions.
• Organised and methodical, with the ability to follow procedures and systems.

About Us: Tameside and Glossop Integrated Care NHS Foundation Trust serves a community of 250,000 people across Tameside & Glossop. We provide a range of services both within the hospital and across our community for adults and children. Our vision is to improve health outcomes for our population and influence wider determinants of health through collaboration with our health & care partners. We have a clear set of values & behaviours: Compassion, Accountability, Respect, Excellence.

We believe the best organisations reflect the communities they serve and actively encourage applications irrespective of race, age, disability, sex, gender identity or expression, sexual orientation, religion or belief, marriage & civil partnership, or pregnancy or maternity. We particularly welcome applications from Black, Asian & minority ethnic candidates, LGBTQ+ and Disabled people.

Equal Opportunity: Details of the role may be subject to visa sponsorship restrictions. This role is not eligible for visa sponsorship under the UK Skilled Worker visa route due to salary and/or skill level requirements. We encourage applications from candidates who already have the right to work in the UK.