A&E Receptionist in Ashton-under-Lyne

37.5 hours per week – Permanent. Join the A&E reception team as a welcoming and professional first point of contact for patients and health‑care professionals. The role requires excellent communication skills, good telephone etiquette, and a positive customer‑care approach. Flexibility and shift work, including unsociable hours (weekends, bank holidays, nights), are essential.

Responsibilities

• Provide a welcoming and professional first impression at the A&E reception desk, both front‑facing and via telephone.
• Handle enquiries in person, by phone or by email efficiently, politely and courteously.
• Deliver full clerical support to the A&E Department, including administrative cover across all reception desks and Same Day Emergency Care.
• Work independently with initiative and as part of a team to ensure smooth running of the reception service.
• Adapt to shift patterns that incorporate days, evenings and nights; unsociable hours over weekends, bank holidays and 8:00–6:00 am receive enhancement payments.

Qualifications

Essential:

• GCSE English (Grade A–C)
• Computer skills, including Word processing, database use, filing, and Excel.
• Excellent written and verbal communication skills.
• Organisational skills.
• Ability to work as part of a team and on own initiative.
• Good interpersonal skills, accuracy, attention to detail and prioritising work.
• Flexibility, reliability, courteous and professional attitude, fitness to undertake duties, willingness to train and be trained, and commitment to personal/professional development.

Desirable:

• Experience in a healthcare setting.
• A&E experience.
• Lorenzo computer skills.

Employment Details

Salary: £24,465 per annum (Agenda for change) Band: 2 Contract: Permanent and Full‑time, flexible working. Working pattern: 37.5 hours per week; shift work (days, evenings, nights). Annual leave: 27‑33 days plus bank holidays. Benefits: free eye tests, health checks, gym discount, free bicycle loan scheme, salary sacrifice car scheme, support with stress, bereavement, relationships, finance, and more.

Unsociable hours over weekends, bank holidays and 8:00 pm‑6:00 am will receive enhancement payments.

Employer Tameside and Glossop Integrated Care NHS Foundation Trust Tameside General Hospital Fountain Street Ashton under Lyne OL6 9RW https://www.tamesidehospital.nhs.uk/

Equality, Diversity and Inclusion

We actively encourage applications irrespective of race, age, disability, sex, gender reassignment, gender identity or expression, sexual orientation, religion or belief, marriage & civil partnership, or pregnancy or maternity. Recognising underrepresented communities, we would particularly welcome applications from Black, Asian & minority ethnic candidates, LGBTQ+ & Disabled people.

Visa Sponsorship Eligibility

This role is unfortunately not eligible for visa sponsorship under the UK Health and Care Worker visa route due to the position not meeting the minimum salary threshold of £25,000 per annum and/or required skill level set by UK Visas and Immigration. Candidates already have the right to work in the UK are encouraged to apply.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975; a submission for Disclosure to the Disclosure and Barring Service is required to check for any previous criminal convictions.