At a Glance
- Tasks: Be the first point of contact for customers, resolving queries and providing support.
- Company: Join Clarus WMS, a leader in modern warehouse management software.
- Benefits: Enjoy half-day Fridays, health cash plans, and discounts on various services.
- Other info: Dynamic team environment with clear paths for progression.
- Why this job: Kickstart your career in tech with hands-on experience and growth opportunities.
- Qualifications: Customer service experience preferred; a passion for learning is essential.
The predicted salary is between 25000 - 32000 £ per year.
Clarus WMS is modern warehouse management software built for fast‑moving logistics operations. The Solutions Engineering team bridges our product and the people using it every day.
You’ll work with a team that uses AI to capture knowledge, review content, and help customers get answers. We expect you to use those tools too. This is an entry point into a career path—you’ll move beyond the same job in two years.
The Opportunity
You’ll be the first point of contact for Clarus customers, handling live chat, resolving inbound support tickets, and ensuring fast, accurate answers. As you build product knowledge, you’ll take on solutions work, implementation support, configuration queries, and more complex customer problems. You’ll also contribute to the knowledge library, flagging gaps that become content.
Job Requirements
- Some experience in a customer‑facing support or service role; software background not required.
- Comfortable solving problems under pressure.
- Clear written communication; handling live chat and email.
- Genuine curiosity about how software works; willing to learn a complex product.
- Can say “I don’t know” and know what to do next, escalating well and flagging gaps.
- Organized and reliable: responses sent, cases logged, follow‑ups done.
- Quick to pick up new tools and ways of working.
- Enthusiasm for getting things right, low ego about asking for help, and ambition to grow into complex work.
What You’ll Do
- Handle live chat and inbound support tickets as first‑line customer support.
- Resolve common queries quickly and elevate when something needs senior input.
- Flag gaps in the knowledge library clearly and specifically.
- Pick up implementation and configuration tasks progressively, with support from seniors.
- Use team guides and walkthroughs as a primary resource before escalating.
- Contribute to the knowledge library as your knowledge deepens.
Progression
Senior Solutions Engineer is the natural next step after about 18 months, tied to product depth, content contribution, and complexity of work you handle independently. There’s no waiting list; ready candidates will be moved forward.
Why Join Clarus WMS?
- Half‑day Fridays.
- Health cash plan covering dental, optical, physio, and more.
- Salary sacrifice schemes for pensions, nursery fees, electronics, and tech.
- Retail, leisure, gym, and food and drink discounts.
- Cycle‑to‑work scheme.
- Regular socials and team events.
Solutions Engineer in Manchester employer: Clarus WMS
Clarus WMS is an exceptional employer that fosters a dynamic work culture where innovation meets collaboration. As a Solutions Engineer, you'll enjoy benefits like half-day Fridays, a health cash plan, and opportunities for professional growth, all while being part of a supportive team that values your contributions and encourages progression into more complex roles. Located in a vibrant area, Clarus WMS not only prioritises employee well-being but also offers a range of discounts and social events to enhance your work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Solutions Engineer in Manchester
✨Tip Number 1
Get to know the company inside out! Research Clarus WMS, their products, and their culture. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your problem-solving skills! Since you'll be handling customer queries, think of common issues and how you'd resolve them. Role-playing with a friend can help you feel more confident when tackling real-life scenarios.
✨Tip Number 3
Don’t shy away from asking questions! If you’re unsure about something during the interview, it’s totally fine to say, 'I don’t know, but I’d love to learn.' This shows your willingness to grow and adapt, which is key for a Solutions Engineer.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and keen on joining the Clarus WMS family!
We think you need these skills to ace Solutions Engineer in Manchester
Some tips for your application 🫡
Show Your Curiosity:When writing your application, let us see your genuine curiosity about how software works. Mention any experiences where you’ve had to learn something complex and how you tackled it. This will show us you're ready to dive into the role!
Clear Communication is Key:Since clear written communication is a must for this role, make sure your application is well-structured and easy to read. Use bullet points if necessary, and don’t forget to proofread for any typos or errors before hitting send!
Highlight Customer-Facing Experience:If you've got any experience in customer support or service roles, be sure to highlight that in your application. We want to know how you’ve handled customer queries and resolved issues in the past—this will give us confidence in your ability to handle live chat and support tickets.
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to showcase your skills directly to us. Plus, we love seeing applications come through our own platform!
How to prepare for a job interview at Clarus WMS
✨Know the Product Inside Out
Before your interview, take some time to familiarise yourself with Clarus WMS and its features. Understanding how the software works will not only help you answer questions confidently but also show your genuine curiosity about the product.
✨Practice Problem-Solving Scenarios
Since you'll be handling customer queries, think of common issues that might arise and how you would resolve them. Practising these scenarios can help you articulate your thought process during the interview, demonstrating your ability to solve problems under pressure.
✨Show Off Your Communication Skills
Clear written communication is key for this role. Prepare to discuss how you've effectively communicated in previous roles, whether through live chat or email. You might even want to bring examples of past interactions to showcase your skills.
✨Emphasise Your Willingness to Learn
Clarus WMS values candidates who are eager to grow. Be ready to share instances where you've learned new tools or processes quickly. Highlight your enthusiasm for asking questions and seeking help when needed, as this shows a low ego and a strong desire to improve.
