At a Glance
- Tasks: Lead and innovate in Client Services and Delivery to enhance learning experiences.
- Company: Dynamic education provider focused on STEM skills for the future.
- Benefits: Competitive salary, career growth, and a supportive team environment.
- Other info: Join a mission-driven team dedicated to safeguarding children's welfare.
- Why this job: Shape the future of education while ensuring client satisfaction and team success.
- Qualifications: Degree in business or related field; strong communication and strategic skills required.
The predicted salary is between 45000 - 50000 € per year.
Operations: Client Services & Delivery
Location: Bedford
Full time and Permanent
Salary: £45,000 - £50,000
Purpose of the role: To provide relevant, up-to-date STEM skills for the present and future global workforce.
Role Purpose:
- Evolve and develop strong and efficient foundations across Client Services and Delivery functions to enable scale.
- Managing Client Services and Delivery teams to support and deliver high quality learning:
- Ultimate accountability for client satisfaction
- Creating strategy for further evolution of process, planning and delivery of programmes
- Nurturing team to high performance
Responsibilities:
- Process workflows
- Client/ Delivery Partner/ Employee lifecycles
- Projects
- Budget/ Financial Management (incl. sign off)
- Line management/ Matrix Management
- Stakeholder relationships - internal & external
Deliverables:
- Operations Strategy with KPIs aligned to overall strategy.
- Consistent, efficient, operational plans for Client Services.
- High performance in delivery = 80% candidates completing programme on time.
- Efficient management of annual Operations budget.
- Monthly SLT reporting.
- Client satisfaction (TrustPilot ratings) = 4.6+/5 rating the Performance of the Operations team.
- Embedding and achieving the Quarterly Quality Improvement Plan (QIP) targets.
- Supporting Quality Team with the Operations data for the Annual Self Assessment Report (SAR).
Knowledge and Qualifications:
- Working knowledge of requirements of a service provider in the education sector:
- Governing and accrediting bodies
- Multi-channel clients
- Delivery partners
- Multi-site delivery
- Honours degree or equivalent in discipline-related subject (i.e. finance/ economics) or business e.g. Business Management.
- BTEC Level 3/ A Level (or equivalent) with PASS/ C grade in Maths.
- GCSE (or equivalent) Maths: Grade B or above.
- GCSE (or equivalent) English: Grade B or above.
Skills and Abilities:
- Able to create and shape strategy that focuses on delivering business goals to timeframes through a team.
- Ability to manage and deliver against financial and company deadlines through a team.
- Is a skilled communicator of business and operational concepts to non-operational people verbally and visually.
- Is decisive and takes action, based on logical consideration of options in line with the organisation’s desired goals and agreed risk appetite.
- Able to oversee and manage budget for efficient operations of delivery of learning as well as support of the client onboarding and candidate journeys.
We are dedicated to safeguarding and promoting the welfare of children and expect all staff to share this commitment. You will have a safeguarding responsibility if appointed. The successful candidate will be subject to enhanced clearance through the Disclosure and Barring Service and employment will be subject to references. This post is not exempt from the Rehabilitation of Offenders Act 1974.
To apply for this opportunity, please send your detailed CV to Clarus Education now to be considered. We will be contacting those shortlisted within 48 hours of an application.
Please see our website page headed ‘About’ and scroll to the bottom to see our ‘Privacy Notice’ for an explanation about how we use information we collect about you.
Operations Manager employer: Clarus Education
As an Operations Manager at our Bedford location, you will join a dynamic team dedicated to providing cutting-edge STEM skills for the global workforce. We pride ourselves on fostering a collaborative work culture that prioritises employee growth and satisfaction, offering competitive salaries and opportunities for professional development. With a strong commitment to quality and client satisfaction, we ensure that our employees are equipped with the tools and support needed to excel in their roles.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Manager
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you tailor your responses and show that you're genuinely interested in the role.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to get comfortable with common questions. The more you practice, the more confident you'll feel when it’s time to shine.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the position. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Operations Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Operations Manager role. Highlight your experience in client services and delivery, and don’t forget to showcase any relevant STEM skills you have. We want to see how you can evolve and develop strong foundations!
Showcase Your Achievements:When writing your application, focus on your achievements rather than just your responsibilities. Use metrics where possible, like client satisfaction ratings or successful project completions. This helps us see the impact you've made in previous roles!
Be Clear and Concise:Keep your application clear and to the point. Avoid jargon unless it’s relevant to the role. We appreciate straightforward communication, especially when it comes to operational concepts. Make it easy for us to understand your qualifications!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the info you need about us and our values there!
How to prepare for a job interview at Clarus Education
✨Know Your Operations Inside Out
Before the interview, make sure you thoroughly understand the operations of the company you're applying to. Familiarise yourself with their client services and delivery processes, as well as any recent changes or challenges they may be facing. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Strategic Thinking
Be prepared to discuss how you've previously developed and implemented operational strategies. Think of specific examples where you've improved processes or enhanced client satisfaction. Highlight your ability to align KPIs with overall business goals, as this is crucial for the Operations Manager role.
✨Communicate Clearly and Confidently
As an Operations Manager, you'll need to communicate complex concepts to various stakeholders. Practice explaining your past experiences in a clear and concise manner. Use visual aids if necessary, and be ready to answer questions about your communication style and how you ensure everyone is on the same page.
✨Prepare for Financial Discussions
Since budget management is a key responsibility, brush up on your financial acumen. Be ready to discuss how you've managed budgets in the past, including any challenges you faced and how you overcame them. Showing that you can handle financial responsibilities will give you an edge in the interview.
