Student Success Officer - Walsall in Birmingham

The Student Success Officer (SSO) is responsible for supporting students' development, engagement, and progression by providing targeted one-to-one guidance, proactive attendance monitoring, and facilitating developmental workshops. The role is key to ensuring students build the skills, confidence, and resilience needed to succeed both at college and in their future aspirations.

The SSO will work with a caseload of learners to manage their attendance and work ‘one to one’ with them to set clear targets for achievement and improvement. Alongside monitoring attendance and target setting, the SSO will facilitate workshop tutorial sessions which will support learners in developing their understanding of the wider world, focusing upon British Values, Prevent, Resilience and Next Steps.

Success in this role will be defined by the positive progress and outcomes of students, including improved attendance, academic engagement, and development. The SSO will be an advocate for students, promoting a culture of aspiration and responsibility, and ensuring each student has the support they need to fulfil their potential.

Experience:

• Experience of working with young people to support and motivate them to work toward their goals.
• Experience of facilitating group workshops.
• Proven knowledge of safeguarding, prevent and current affairs which may impact young people.
• Knowledge of the issues that young people face as they transition into adulthood.
• Knowledge of the post 16 education system and an understanding of the UCAS application and transition process.
• Up to date knowledge of the Ofsted framework.

Qualifications and Training:

• A relevant Level 3 qualification in teaching, training, or learner support, such as the Level 3 Award in Education and Training.
• GCSE A* - C in English and Maths qualifications (Grades 9 – 4) or equivalent.
• Safeguarding, Prevent, Equality and Diversity, GDPR and CEOP training to be completed within one month of appointment.

Professional Skills:

• Ability to work with young people to develop skills of resilience.
• An understanding of relational practice and how that impacts the relations we build with young people.
• Excellent interpersonal and communication skills (written and verbal) with the ability to persuade, influence, listen and foster effective partnerships with others.
• Excellent levels of accuracy and attention to detail.
• Highly effective organisation skills with ability to organise others and self.
• Must be suitable to work with young people and adults at risk of harm.

We are dedicated to safeguarding and promoting the welfare of children and expect all staff to share this commitment. You will have a safeguarding responsibility if appointed. The successful candidate will be subject to enhanced clearance through the Disclosure and Barring Service and employment will be subject to references. This post is not exempt from the Rehabilitation of Offenders Act 1974.