At a Glance
- Tasks: Lead and manage Client Services and Delivery teams to ensure high-quality learning experiences.
- Company: Dynamic education service provider focused on STEM skills for the future workforce.
- Benefits: Competitive salary, career growth opportunities, and a supportive team environment.
- Other info: Join a committed team dedicated to safeguarding and promoting children's welfare.
- Why this job: Shape the future of education while making a real impact on learners' lives.
- Qualifications: Degree in business or related field, with strong communication and strategic management skills.
The predicted salary is between 45000 - 50000 £ per year.
The information below covers the role requirements, expected candidate experience, and accompanying qualifications.
Operations: Client Services & Delivery Bedford Full time and Permanent £45,000 - £50,000
Purpose of the role: To provide relevant, up-to-date STEM skills for the present and future global workforce.
Role Purpose:
- Evolve and develop strong and efficient foundations across Client Services and Delivery functions to enable scale.
- Managing Client Services and Delivery teams to support and deliver high quality learning:
- Ultimate accountability for client satisfaction
- Creating strategy for further evolution of process, planning and delivery of programmes
- Nurturing team to high performance
Responsibilities:
- Process workflows
- Client/ Delivery Partner/ Employee lifecycles
- Projects
- Budget/ Financial Management (incl. sign off)
- Line management/ Matrix Management
- Stakeholder relationships- internal & external
Deliverables:
- Operations Strategy with KPIs aligned to overall strategy.
- Consistent, efficient, operational plans for Client Services.
- High performance in delivery = 80% candidates completing programme on time.
- Efficient management of annual Operations budget.
- Monthly SLT reporting.
- Client satisfaction (TrustPilot ratings) = 4.6+/5 rating the Performance of the Operations team.
- Embedding and achieving the Quarterly Quality Improvement Plan (QIP) targets.
- Supporting Quality Team with the Operations data for the Annual Self Assessment Report (SAR).
Knowledge and Qualifications:
- Working knowledge of requirements of a service provider in the education sector:
- Governing and accrediting bodies
- Multi-channel clients
- Delivery partners
- Multi-site delivery
- Honours degree or equivalent in discipline-related subject (i.e. finance/ economics) or business e.g. Business Management.
- BTEC Level 3/ A Level (or equivalent) with PASS/ C grade in Maths.
- GCSE (or equivalent) Maths: Grade B or above.
- GCSE (or equivalent) English: Grade B or above.
Skills and Abilities:
- Able to create and shape strategy that focuses on delivering business goals to timeframes through a team.
- Ability to manage and deliver against financial and company deadlines through a team.
- Is a skilled communicator of business and operational concepts to non-operational people verbally and visually.
- Is decisive and takes action, based on logical consideration of options in line with the organisation’s desired goals and agreed risk appetite.
- Able to oversee and manage budget for efficient operations of delivery of learning as well as support of the client onboarding and candidate journeys.
We are dedicated to safeguarding and promoting the welfare of children and expect all staff to share this commitment. You will have a safeguarding responsibility if appointed. The successful candidate will be subject to enhanced clearance through the Disclosure and Barring Service and employment will be subject to references. This post is not exempt from the Rehabilitation of Offenders Act 1974.
To apply for this opportunity your detailed CV to Clarus Education now to be considered. We will be contacting those shortlisted within 48 hours of an application. Please see our website page headed ‘About’ and scroll to the bottom to see our ‘Privacy Notice’ for an explanation about how we use information we collect about you.
Operations Manager in Ampthill employer: Clarus Education
As an Operations Manager at our Bedford location, you will join a dynamic team dedicated to providing cutting-edge STEM skills for the global workforce. We pride ourselves on fostering a collaborative work culture that prioritises employee growth and satisfaction, offering competitive salaries and opportunities for professional development. With a strong commitment to quality and client satisfaction, we ensure that our employees are equipped with the tools and support needed to excel in their roles.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Manager in Ampthill
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you tailor your responses and show that you're genuinely interested in the role.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to get comfortable with common questions. The more you practice, the more confident you'll feel when it’s your turn in the hot seat.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the position. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Operations Manager in Ampthill
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Operations Manager role. Highlight your experience in client services and delivery, and don’t forget to showcase any relevant STEM skills you have. We want to see how you can evolve and develop strong foundations!
Showcase Your Achievements:When detailing your past roles, focus on your achievements rather than just responsibilities. Use metrics where possible, like client satisfaction ratings or budget management success. This helps us see your impact and how you can contribute to our goals.
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon unless it’s relevant to the role. We appreciate a well-structured application that makes it easy for us to understand your qualifications and fit for the position.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you can find more information about us and what we do there!
How to prepare for a job interview at Clarus Education
✨Know Your Operations Inside Out
Make sure you understand the key responsibilities of an Operations Manager, especially in Client Services and Delivery. Familiarise yourself with process workflows, client lifecycles, and budget management. This knowledge will help you answer questions confidently and demonstrate your expertise.
✨Showcase Your Strategic Thinking
Prepare examples of how you've created or shaped strategies in previous roles. Be ready to discuss how these strategies aligned with business goals and how you managed to deliver them on time. This will highlight your ability to think critically and act decisively.
✨Communicate Clearly and Effectively
Practice explaining complex operational concepts in simple terms. You might be asked to communicate with non-operational stakeholders, so being able to convey your ideas clearly is crucial. Use visuals if necessary to illustrate your points during the interview.
✨Demonstrate Your Commitment to Quality
Be prepared to discuss how you've previously achieved high performance in delivery and client satisfaction. Share specific metrics or KPIs you've worked with, such as TrustPilot ratings or completion rates, to show your dedication to quality improvement and operational excellence.
