At a Glance
- Tasks: Be the go-to tech partner for enterprise customers, ensuring they get the most from our cybersecurity platform.
- Company: Join an award-winning team at the forefront of cybersecurity innovation.
- Benefits: Enjoy competitive pay, travel opportunities, and a commitment to diversity and inclusion.
- Other info: Dynamic role with opportunities for growth and travel to exciting locations.
- Why this job: Make a real impact in cybersecurity while building strong relationships with clients.
- Qualifications: 5+ years in technical roles, deep networking knowledge, and CCNA certification required.
The predicted salary is between 60000 - 80000 € per year.
We’re growing and looking to hire a Technical Account Manager who embodies our core values: We’re a fast-growing, award-winning team where innovation meets purpose—and we want you to help us define the future of cybersecurity.
As a Technical Account Manager (TAM), you will serve as a strategic technical partner to our enterprise customers, ensuring successful deployment, adoption, and ongoing value realization from Claroty’s platform. You will bridge the gap between customers and internal teams, driving technical alignment, proactive optimization, and long-term relationship success. This is a high-impact, customer-facing role ideal for a strong networking professional who thrives at the intersection of technology, strategy, and customer engagement.
Your impact will be:
- Provide ongoing technical guidance, architecture recommendations, and optimization strategies to maximize product adoption and performance.
- Proactively identify risks, gaps, and opportunities for improvement across customer environments.
- Translate customer feedback, industry trends, and field insights into actionable recommendations for Product, Engineering, and Customer Success teams.
- Develop technical artifacts, documentation, playbooks, and best practices to streamline deployments and enhance service delivery.
- Support escalations and complex technical scenarios in partnership with Support and R&D teams.
- Drive executive-level technical conversations and present strategic roadmaps aligned with customers’ cybersecurity and operational objectives.
- Travel up to 30% to support on-site engagements, workshops, and strategic meetings.
Qualifications:
- 5+ years of experience in Professional Services, Technical Account Management, Network Engineering, or similar customer-facing technical roles.
- Deep knowledge of IT networking; prior experience as a Network Architect is highly beneficial.
- Strong understanding of networking standards and protocols, including TCP/IP, routing, switching, DNS, DHCP, and segmentation principles.
- Experience with Operational Technology (OT) environments and industrial networks – a strong advantage.
- Solid understanding of cybersecurity principles and secure network architecture.
- CCNA certification – required.
- Full professional proficiency in English (written and spoken) – required.
- Additional languages such as Spanish, French, or Italian – a plus.
- Strong communication and presentation skills with the ability to engage both technical and executive stakeholders.
- Customer-centric mindset with the ability to build trusted, long-term partnerships.
- Willingness to travel up to 30%.
Claroty is an equal-opportunity employer committed to fostering a diverse and inclusive work environment for all. We encourage applications from candidates of ALL diverse backgrounds, and special accommodations are available upon request in all selection phases.
Remote Technical Account Manager employer: Claroty
At Claroty, we pride ourselves on being a fast-growing, award-winning team that values innovation and purpose. As a Technical Account Manager, you'll enjoy a collaborative work culture that prioritises employee growth and development, with opportunities to engage directly with enterprise customers and influence the future of cybersecurity. Our commitment to diversity and inclusion ensures a supportive environment where every voice is heard, making Claroty an exceptional place to build a meaningful career.
StudySmarter Expert Advice🤫
We think this is how you could land Remote Technical Account Manager
✨Tip Number 1
Network like a pro! Reach out to current or former employees on LinkedIn and ask about their experiences. This can give you insider info and might even lead to a referral, which is always a bonus.
✨Tip Number 2
Prepare for the interview by researching the company’s recent projects and achievements. Show us that you’re genuinely interested in what we do and how you can contribute to our mission in cybersecurity.
✨Tip Number 3
Practice your technical skills and be ready to discuss them in detail. We want to see how you approach problem-solving and your understanding of networking principles, so brush up on those key concepts!
✨Tip Number 4
Don’t forget to follow up after your interview! A simple thank-you email can go a long way in showing your enthusiasm for the role and keeping you top of mind as we make our decision.
We think you need these skills to ace Remote Technical Account Manager
Some tips for your application 🫡
Show Your Technical Skills:Make sure to highlight your technical expertise in networking and cybersecurity. We want to see how your experience aligns with the role, so don’t hold back on showcasing your knowledge of protocols and standards!
Tailor Your Application:Take a moment to customise your application for the Technical Account Manager position. Use keywords from the job description to demonstrate that you understand what we’re looking for and how you fit into our vision.
Be Customer-Centric:Since this role is all about building relationships, share examples of how you've successfully engaged with customers in the past. We love seeing candidates who can connect technical solutions with customer needs!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity to join our team!
How to prepare for a job interview at Claroty
✨Know Your Tech Inside Out
As a Technical Account Manager, you'll need to demonstrate your deep knowledge of IT networking and cybersecurity principles. Brush up on key concepts like TCP/IP, routing, and switching, and be ready to discuss how you've applied this knowledge in past roles.
✨Showcase Your Customer-Centric Mindset
This role is all about building long-term partnerships with customers. Prepare examples of how you've successfully engaged with clients in the past, highlighting your ability to understand their needs and provide tailored solutions.
✨Prepare for Executive-Level Conversations
You'll be driving technical discussions with executives, so practice articulating complex technical concepts in a way that's easy to understand. Think about how you can present strategic roadmaps that align with customers' objectives.
✨Demonstrate Your Problem-Solving Skills
Be ready to discuss how you've identified risks and gaps in previous roles and the steps you took to address them. Highlight any experience you have with escalations and complex technical scenarios, as this will show your capability to handle challenges effectively.
