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For Companies At a Glance
- Tasks: Ensure customer happiness and retention while guiding them to achieve their business goals.
- Company: Join Claroty, a certified Great Place to Work® with a focus on cyber-physical systems security.
- Benefits: Enjoy a people-first culture, hybrid work options, and career development opportunities.
- Other info: Dynamic team atmosphere with a commitment to diversity and inclusion.
- Why this job: Be a trusted advisor and make a real impact in the cyber security landscape.
- Qualifications: 3-5 years in Customer Success or Account Management, preferably in a B2B cyber environment.
The predicted salary is between 36000 - 60000 ÂŁ per year.
About Claroty
Claroty redefines cyber‑physical systems (CPS) protection with an industry‑centric platform that secures mission‑critical infrastructure. The Claroty Platform offers asset visibility, exposure management, network protection, secure access, and threat detection across cloud and on‑premise environments. With 1,000+ customers worldwide, Claroty is a certified Great Place to Work®, ranked on Forbes Cloud 100, and recognized by KLAS Research as Best in KLAS for Healthcare IoT Security.
Position Overview
We are hiring a Customer Success Manager who embodies our core values: People First, Customer Obsession, Strive for Excellence, and Integrity. The role is based in the United Kingdom and requires a UK‑based candidate with full proficiency in English.
Responsibilities
- Own customer happiness and retention, serving as the primary point of contact for top‑tier customers.
- Build and nurture relationships at all levels, including C‑suite executives.
- Guide customers through a customized journey that delivers desired business outcomes and positions you as a trusted advisor.
- Orchestrate internal teams (Support, Product, Sales, Deployment) to provide a seamless customer experience.
- Monitor customer health and usage, proactively addressing challenges to maximize product value.
Requirements
- 3‑5 years in Customer Success, Account Management, or a related role within a B2B cyber/OT environment (preferably SaaS or technical product).
- Track achievement of customer objectives and identify opportunities for improvement.
- Collaborate cross‑functionally with teams such as Support, Deployment, Product, and Sales.
- Experience working with Cyber Security stakeholders.
- Previous consulting experience is an advantage.
- Ability to travel (25%).
Why Claroty? – Culture and Benefits
- Great Place to Work® certified culture focused on camaraderie, credibility, fairness, and respect.
- People‑first approach with an emphasis on personal care, work‑life balance, and mental health.
- Stability and continued growth with over $700M in investment and more than 1,000 customers worldwide.
- Career development via biannual performance reviews, feedback sessions, and individual development plans.
- Transparency through all‑hands meetings, town halls, and “Coffee with the CEO” sessions.
- Hybrid working culture with offices in New York, Tel Aviv, London, and Singapore.
Equal‑Opportunity Employer
Claroty is an equal‑opportunity employer committed to fostering a diverse and inclusive work environment. We encourage applications from candidates of all diverse backgrounds and provide special accommodations upon request during all selection phases.
Industrial Customer Success Manager employer: Claroty
Contact Detail:
Claroty Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Industrial Customer Success Manager
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at Claroty or similar companies. Use LinkedIn to connect and engage with them; you never know who might help you land that interview!
✨Tip Number 2
Prepare for the interview by researching Claroty's values and culture. Think about how your experience aligns with their core values like 'People First' and 'Customer Obsession'. This will show them you're not just another candidate but a perfect fit!
✨Tip Number 3
Practice your pitch! Be ready to explain how you can enhance customer happiness and retention. Use specific examples from your past roles to demonstrate your skills in building relationships and guiding customers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Claroty team!
We think you need these skills to ace Industrial Customer Success Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Customer Success Manager role. Highlight your experience in B2B environments, especially in cyber security or SaaS, to show us you’re the right fit.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about customer success and how you embody our core values. Be genuine and let your personality come through!
Showcase Your Achievements: When detailing your past roles, focus on specific achievements that demonstrate your ability to drive customer happiness and retention. Numbers and examples speak volumes, so don’t hold back!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Claroty
✨Know Your Customer Success Fundamentals
Make sure you brush up on the key principles of customer success, especially in a B2B cyber/OT environment. Be ready to discuss how you've previously driven customer happiness and retention, as this will show your understanding of the role's core responsibilities.
✨Showcase Your Relationship-Building Skills
Prepare examples of how you've built and nurtured relationships with clients, particularly at the C-suite level. Claroty values strong interpersonal skills, so be ready to demonstrate your ability to connect and communicate effectively with various stakeholders.
✨Understand the Cyber Security Landscape
Familiarise yourself with current trends and challenges in the cyber security sector. Being able to speak knowledgeably about the industry will position you as a trusted advisor and show that you're genuinely interested in the field.
✨Be Ready to Discuss Cross-Functional Collaboration
Think of specific instances where you've collaborated with different teams, such as Support, Product, or Sales. Claroty emphasises teamwork, so showcasing your ability to orchestrate internal resources for a seamless customer experience will be crucial.