Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Oversee IT service performance and governance while managing escalations and improvement initiatives.
- Company: Dynamic retail company in the UK with a focus on IT service excellence.
- Benefits: Remote work flexibility, competitive salary, and opportunities for professional growth.
- Why this job: Join a forward-thinking team and make a real impact in the retail IT landscape.
- Qualifications: Advanced ITIL qualifications and experience in multi-vendor environments required.
- Other info: Engage with leadership and build strong stakeholder relationships in a collaborative setting.
The predicted salary is between 48000 - 72000 £ per year.
A retail company in the United Kingdom is seeking a Service Delivery Manager to oversee IT service performance and governance. The role emphasizes strong stakeholder engagement and requires expertise in contract management and IT service excellence.
Responsibilities include:
- Managing escalations
- Building relationships with leadership
- Leading improvement initiatives
Candidates should possess advanced ITIL qualifications and experience in multi-vendor environments, particularly in Retail IT and eCommerce. The position allows remote work with occasional office meetings.
Strategic Service Delivery Manager (Remote) employer: Clarksoutlet
Contact Detail:
Clarksoutlet Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Strategic Service Delivery Manager (Remote)
✨Tip Number 1
Network like a pro! Reach out to your connections in the retail and IT sectors. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Showcase your expertise! Prepare a portfolio or case studies that highlight your experience in service delivery and contract management. This will set you apart during interviews.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online platforms to refine your responses, especially around stakeholder engagement and improvement initiatives.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you land that Strategic Service Delivery Manager role, so make sure you take advantage of them.
We think you need these skills to ace Strategic Service Delivery Manager (Remote)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Strategic Service Delivery Manager. Highlight your experience in IT service performance and governance, and don’t forget to mention your advanced ITIL qualifications!
Showcase Stakeholder Engagement: We want to see how you’ve built relationships with leadership and managed escalations in the past. Use specific examples to demonstrate your skills in stakeholder engagement and contract management.
Highlight Improvement Initiatives: Share any improvement initiatives you've led in previous roles. We love seeing candidates who can drive change and enhance service excellence, especially in multi-vendor environments.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity in Retail IT and eCommerce.
How to prepare for a job interview at Clarksoutlet
✨Know Your ITIL Inside Out
Make sure you brush up on your ITIL qualifications before the interview. Be ready to discuss how you've applied ITIL principles in previous roles, especially in multi-vendor environments. This will show that you not only understand the theory but can also implement it effectively.
✨Showcase Your Stakeholder Engagement Skills
Prepare examples of how you've successfully engaged with stakeholders in the past. Think about specific situations where you built strong relationships or resolved conflicts. This will demonstrate your ability to manage escalations and work collaboratively with leadership.
✨Highlight Your Experience in Retail IT and eCommerce
Since the role is focused on retail, be ready to discuss your experience in this sector. Share insights on how you've improved service delivery in retail IT or eCommerce settings. Tailoring your answers to the company's industry will make you stand out.
✨Prepare for Improvement Initiatives Questions
Expect questions about how you've led improvement initiatives in the past. Have a few examples ready that showcase your problem-solving skills and ability to drive change. This will highlight your proactive approach and commitment to service excellence.
