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- Tasks: Oversee IT service performance and governance while managing escalations and improvement initiatives.
- Company: Dynamic retail company in the UK with a focus on IT service excellence.
- Benefits: Remote work flexibility, competitive salary, and opportunities for professional growth.
- Why this job: Join a forward-thinking team and make a real impact in the retail IT landscape.
- Qualifications: Advanced ITIL qualifications and experience in multi-vendor environments required.
- Other info: Engage with leadership and build strong stakeholder relationships in a collaborative setting.
The predicted salary is between 42000 - 84000 £ per year.
A retail company in the United Kingdom is seeking a Service Delivery Manager to oversee IT service performance and governance. The role emphasizes strong stakeholder engagement and requires expertise in contract management and IT service excellence.
Responsibilities include:
- Managing escalations
- Building relationships with leadership
- Leading improvement initiatives
Candidates should possess advanced ITIL qualifications and experience in multi-vendor environments, particularly in Retail IT and eCommerce. The position allows remote work with occasional office meetings.
Strategic Service Delivery Manager (Remote) in London employer: Clarksoutlet
Contact Detail:
Clarksoutlet Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Strategic Service Delivery Manager (Remote) in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the retail and IT sectors. A friendly chat can lead to insider info about job openings or even a referral, which can give you a leg up in the application process.
✨Tip Number 2
Prepare for those interviews! Research the company’s service delivery strategies and think about how your experience aligns with their needs. We want you to showcase your expertise in contract management and stakeholder engagement confidently.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express your appreciation. It keeps you on their radar and shows your enthusiasm for the role.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities that might just be perfect for you. Plus, it’s a straightforward way to ensure your application gets seen by the right people.
We think you need these skills to ace Strategic Service Delivery Manager (Remote) in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the job description. Highlight your experience in IT service performance and governance, and don’t forget to mention your advanced ITIL qualifications. We want to see how you can bring your expertise to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your stakeholder engagement skills and your experience in managing escalations. Let us know why you're passionate about improving IT service excellence in the retail sector.
Showcase Your Multi-Vendor Experience: Since this role involves working in multi-vendor environments, make sure to highlight any relevant experience you have. We love seeing how you've navigated complex relationships and delivered results in similar settings.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves. We can't wait to hear from you!
How to prepare for a job interview at Clarksoutlet
✨Know Your ITIL Inside Out
Make sure you brush up on your ITIL qualifications before the interview. Be ready to discuss how you've applied ITIL principles in previous roles, especially in multi-vendor environments. This will show that you not only understand the theory but can also implement it effectively.
✨Showcase Your Stakeholder Engagement Skills
Prepare examples of how you've successfully engaged with stakeholders in the past. Think about specific situations where you built strong relationships or managed escalations. This will demonstrate your ability to navigate complex dynamics and lead improvement initiatives.
✨Familiarise Yourself with Retail IT Trends
Stay updated on the latest trends in Retail IT and eCommerce. Being knowledgeable about current challenges and innovations in the industry will help you stand out. You can even mention how these trends could impact service delivery in your potential role.
✨Ask Insightful Questions
Prepare thoughtful questions to ask during the interview. Inquire about the company's approach to service excellence or how they measure IT service performance. This shows your genuine interest in the role and helps you assess if the company aligns with your values.
