At a Glance
- Tasks: Lead the sales team and manage store operations to achieve targets.
- Company: Join a dynamic retail environment focused on customer experience and team development.
- Benefits: Enjoy opportunities for growth, coaching, and a vibrant work culture.
- Other info: This role may involve additional responsibilities as needed.
- Why this job: Be a key player in enhancing customer satisfaction and driving sales success.
- Qualifications: Retail management experience and strong coaching skills are essential.
The predicted salary is between 28800 - 43200 £ per year.
Job Overview:
Support the Store Manager to manage all aspect of the store operations and lead the sales team members to ensure commercial objectives are achieved
Deputising Store Manager absence when required.
Dimensions
Financial: Store KPIs
People: indirectly lead the store team members
Impact: Impacts on the consumer experience in store and on the achievement of the stores KPIs
Responsibilities
- Demonstrate excellent selling behaviours, being a role model to the sales team to consistently deliver personal key performance indicators
- Support the Store Manager to engage, coach and develop the team to ensure the store delivers its sales targets and associated key performance indicators.
- Oversee the sales floor, demonstrating excellent Floor Control skills to ensure the store is great place to shop.
- Consistently review and utilise store CSAT insight to identify actions to improve the customer experience and store operations
- Support in the delivery of store operations and Visual Merchandising principles to deliver best practice retail standards and create the required shopping experience
- Continually upskill in knowledge of our products to be a product expert, role modelling and educating the team to utilise product knowledge to drive sales
- Organise and prioritise required tasks to ensure business needs are met whilst protecting sales and service in store
- Provide regular feedback to the team to motivate and engage to improve performance where required.
- Support the Store Manager with managing people issues as they occur to avoid escalation into more complex issues
- Build capability and understanding to effectively manage all aspects of the store in the absence of the store manager
Qualifications
- Good retail experience including in a management role, leading a team
- Strong coaching skills
- Effective communicator who can provide clarity to individuals or team on what is required of them and why
- Ability to inspire and motivate a store team through injecting pride, passion and energy to create a positive working environment.
- Proficient in supporting with people processes and team development
- Good experience in delivering and exceeding sales and targets
- Proactive with good organisation skills to initiate completion of tasks without direction or supervision
- Good commercial skills
- IT proficient with the ability to use a range of systems to manage in store activity
- Good knowledge of and experience in Visual Merchandising
This document describes the general nature and level of work only. It is not designed to cover an exhaustive list of all skills, activities, duties, responsibilities and responsibilities that are required of the employee for this job. Other activities, duties, responsibilities may be added at any time. This description may be changed at the company's discretion at any time, with or without notice.
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Franchise Sales and Service Manager in Cirencester employer: Clarksoutlet
Clarks is an exceptional employer that fosters a vibrant and inclusive work culture, perfect for those looking to make a meaningful impact in retail. As a Seasonal Part-Time Sales Team Member, you'll enjoy flexible working hours, opportunities for personal growth, and the chance to be part of a historic brand that values passion and customer service. Join us in creating memorable experiences for our customers while being part of a team that celebrates fun and collaboration every day.
StudySmarter Expert Advice🤫
We think this is how you could land Franchise Sales and Service Manager in Cirencester
✨Tip Number 1
Familiarise yourself with the latest retail trends and sales techniques. This knowledge will not only help you in interviews but also demonstrate your commitment to staying ahead in the industry.
✨Tip Number 2
Network with current or former employees of the company. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the application process.
✨Tip Number 3
Prepare specific examples of how you've successfully led a team or improved sales in previous roles. Being able to share these experiences will showcase your leadership skills and ability to meet KPIs.
✨Tip Number 4
Demonstrate your passion for customer service by researching the company's customer satisfaction initiatives. Showing that you understand their approach to customer experience can set you apart from other candidates.
We think you need these skills to ace Franchise Sales and Service Manager in Cirencester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant retail management experience, particularly in leading teams and achieving sales targets. Use specific examples that demonstrate your coaching skills and ability to inspire a team.
Craft a Compelling Cover Letter:In your cover letter, express your passion for retail and your understanding of the role. Mention how your previous experiences align with the responsibilities listed, such as improving customer experience and managing store operations.
Showcase Your Achievements:When detailing your work history, focus on quantifiable achievements. For instance, mention any KPIs you exceeded or successful projects you led that improved sales or team performance.
Prepare for Potential Questions:Anticipate questions related to team management and sales strategies. Be ready to discuss how you would handle specific scenarios, such as motivating a team during challenging times or implementing visual merchandising principles.
How to prepare for a job interview at Clarksoutlet
✨Showcase Your Leadership Skills
As a Franchise Sales and Service Manager, you'll need to demonstrate your ability to lead and motivate a team. Prepare examples of how you've successfully coached team members in the past and how you can inspire them to achieve sales targets.
✨Understand the Customer Experience
Familiarise yourself with customer satisfaction insights and be ready to discuss how you would use this data to enhance the shopping experience. Highlight any previous experiences where you've improved customer service or store operations.
✨Demonstrate Your Product Knowledge
Being a product expert is crucial for this role. Brush up on the products offered by the company and think about how you can educate your team to drive sales. Be prepared to discuss how you’ve previously used product knowledge to influence sales positively.
✨Prepare for Situational Questions
Expect questions that assess your problem-solving skills, especially regarding managing people issues or operational challenges. Think of specific scenarios from your past experience where you successfully navigated such situations and be ready to share those stories.
