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For Companies At a Glance
- Tasks: Lead the sales team and manage store operations to achieve commercial goals.
- Company: Join Clarks, a heritage brand redefining footwear since 1825.
- Benefits: Great training, career progression, and a chance to make an impact.
- Why this job: Be part of a legacy while shaping the future of retail.
- Qualifications: Retail management experience and strong coaching skills required.
- Other info: Dynamic environment with opportunities for personal and professional growth.
The predicted salary is between 28800 - 43200 £ per year.
About the Role
Support the Store Manager to manage all aspects of the store operations and lead the sales team members to ensure commercial objectives are achieved, deputising for the Store Manager in their absence when required.
What you’ll do:
- Demonstrate excellent selling behaviours, being a role model to the sales team to consistently deliver personal key performance indicators.
- Support the Store Manager to engage, coach and develop the team to ensure the store delivers its sales targets and associated key performance indicators.
- Oversee the sales floor, demonstrating excellent Floor Control skills to ensure the store is a great place to shop.
- Consistently review and utilise store CSAT insight to identify actions to improve the customer experience and store operations.
- Support in the delivery of store operations and Visual Merchandising principles to deliver best practice retail standards and create the required shopping experience.
- Continually upskill in knowledge of our products to be a product expert, role modelling and educating the team to utilise product knowledge to drive sales.
- Organise and prioritise required tasks to ensure business needs are met whilst protecting sales and service in store.
- Provide regular feedback to the team to motivate and engage to improve performance where required.
- Support the Store Manager with managing people issues as they occur to avoid escalation into more complex issues.
- Build capability and understanding to effectively manage all aspects of the store in the absence of the Store Manager.
What we’re looking for:
- You’re a confident, hands-on leader with proven retail management experience and a track record of achieving targets.
- You know how to motivate a team, communicate clearly, and make sound commercial decisions.
- You’re organised, adaptable, and able to balance delivering results with creating a welcoming environment for customers and colleagues alike.
- Good retail experience including in a management role, leading a team.
- Strong coaching skills.
- Effective communicator who can provide clarity to individuals or teams on what is required of them and why.
- Ability to inspire and motivate a store team through injecting pride, passion and energy to create a positive working environment.
- Proficient in supporting with people processes and team development.
- Good experience in delivering and exceeding sales and targets.
- Proactive with good organisation skills to initiate completion of tasks without direction or supervision.
- Good commercial skills.
- IT proficient with the ability to use a range of systems to manage in-store activity.
- Good knowledge of and experience in Visual Merchandising.
About Clarks
Based in Somerset, England, Clarks has redefined shoemaking since its foundation in 1825. Progress is woven into our DNA. Whether we’re pioneering cutting-edge comfort technologies, championing social change, or working on trailblazing collaborations with cultural icons, we’re always striding forward. Join us in 2025 as we celebrate 200 years of giving people the freedom to move comfortably.
Why join us?
At Clarks, you’ll be part of a brand with heritage, craftsmanship, and style at its core. We offer great training, career progression, and the chance to make your mark in a global business.
Sales and Service Manager in Crawley employer: Clarksoutlet
Contact Detail:
Clarksoutlet Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales and Service Manager in Crawley
✨Tip Number 1
Get to know the company inside out! Research Clarks' history, values, and products. This will not only help you in interviews but also show your genuine interest in the brand.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and even a foot in the door.
✨Tip Number 3
Prepare for role-play scenarios! As a Sales and Service Manager, you'll need to demonstrate your leadership and coaching skills. Practise how you'd handle team dynamics and customer interactions.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the Clarks family.
We think you need these skills to ace Sales and Service Manager in Crawley
Some tips for your application 🫡
Show Your Sales Skills: When writing your application, make sure to highlight your sales experience and any achievements. We want to see how you've led teams to smash targets and create a positive shopping environment.
Be a Team Player: Emphasise your coaching and leadership skills in your application. We love candidates who can inspire and motivate their teams, so share examples of how you've developed others and fostered a great team spirit.
Know Your Stuff: Demonstrate your knowledge of retail operations and visual merchandising in your application. We’re looking for someone who understands what makes a store successful, so don’t hold back on sharing your insights!
Apply Through Our Website: Make sure to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Clarksoutlet
✨Know Your Products Inside Out
As a Sales and Service Manager, being a product expert is crucial. Make sure you research Clarks' history, their key products, and any recent innovations. This will not only help you answer questions confidently but also demonstrate your passion for the brand.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Think about times when you motivated your team to exceed sales targets or improved customer satisfaction. Be ready to discuss your coaching techniques and how you handle people issues.
✨Demonstrate Your Commercial Acumen
Understand the commercial objectives of the store and be prepared to discuss how you would achieve them. Bring insights on how to improve sales and customer experience based on CSAT data. Showing that you can make sound commercial decisions will set you apart.
✨Practice Your Communication Skills
Effective communication is key in this role. Prepare to articulate your thoughts clearly and concisely during the interview. You might even want to practice explaining complex ideas simply, as this will reflect your ability to lead and inspire your team.
