Brand Partner and eComm Visual Merchandiser

Location: Street, Somerset. Situated in the same building where the company was founded in 1825!

What You'll Be Doing:

• Manage and grow the Clarks Marketplace.
• This role sits at the intersection of brand account management, ecommerce trading, and onsite visual merchandising, and will play a key role in optimising partner performance and delivering a best‑in‑class customer experience.
• Understanding both how brands operate commercially and how e‑commerce sites convert traffic into sales, you will be the primary point of contact for marketplace brand partners, working collaboratively to maximise sales performance, while also owning how partner products are presented on‑site — from categorisation and navigation to banners, content, and campaign execution.
• Act as the main point of contact for marketplace brand partners, building strong, trusted relationships.
• Support brands to optimise their performance on the Clarks Marketplace, using trading insights and best practice.
• Support with the onboarding of new brands and products, ensuring all commercial and content requirements are met.
• Proactively identify growth opportunities for partners through range optimisation, visibility, and promotional activity.
• Work collaboratively with brands to align trading activity with Clarks’ wider commercial and marketing strategies.
• Monitor and analyse trading performance across marketplace brands, identifying opportunities to improve conversion, revenue, and sell‑through.
• Make data‑led recommendations around pricing, promotions, product mix, and onsite placement.
• Support trading events, seasonal campaigns, and key commercial moments in line with the wider ecommerce calendar.
• Use performance data to prioritise actions that drive incremental sales and improve customer experience.
• Ensure all marketplace products meet content standards, including imagery, copy, attributes, and sizing information.
• Lead the setup and maintenance of homepage, category, and promotional banners in line with agreed marketing plans.
• Work closely with product data executives, eVMs in UK trading team and performance marketing to ensure content is delivered on time and to brand standards.
• Continuously optimise onsite presentation based on performance insights and customer behaviour.

Collaboration & Ways of Working

• Partner closely with internal teams across Ecommerce Trading, Marketing, Merchandising, and Technology.
• Act as a key advocate for marketplace brands internally, ensuring alignment and smooth execution.
• Support continuous improvement of marketplace processes, tools, and ways of working.

What You'll Bring:

• A confident self‑starter with the ability (and evidence) of being able to work under pressure and in a fast‑paced environment.
• Experience with using the following tooling: Amplience, Akeneo, Algolia, Marketplacer and GA4.
• Motivated by driving positive commercial outcomes, you will have proven experience as an account manager, marketplace manager and eCommerce Visual Merchandiser.
• Commercially minded with strong data analytical skills, you will be able to demonstrate your ability to analyse / critique and propose solutions to drive good commercial decisions.
• In‑depth knowledge of Website Optimisation techniques/tools and E‑commerce best practice, you will be able to demonstrate good judgement and have examples of when you’ve spotted and executed opportunities in order to drive profitable growth.
• Excellent communication skills, confident to work cross‑functionally and influence where required.
• Excellent attention to detail, capable of ensuring accuracy and high standards at all times.
• Enthusiastic, positive, with a determination to achieve results.

What We Offer

• Flexible / hybrid working options.
• Career development and progression opportunities.
• Supportive and collaborative culture.

Disclaimer

This document describes the general nature and level of work only. It is not designed to cover an exhaustive list of all skills, activities, duties or responsibilities that are required of the employee for this job. Other activities, duties, and responsibilities may be added at any time. This description may be changed at the company’s discretion at any time, with or without notice.