At a Glance
- Tasks: Provide top-notch IT support for desktops, laptops, and other tech devices.
- Company: Join Clarksons, the leading provider of shipping and offshore services worldwide.
- Benefits: Gain hands-on experience in a dynamic environment with opportunities for growth.
- Other info: Office-based role with a supportive team and a focus on continuous learning.
- Why this job: Perfect for tech enthusiasts eager to enhance their skills and make an impact.
- Qualifications: Previous IT support experience and a passion for customer service required.
The predicted salary is between 30000 - 42000 £ per year.
Clarksons is the world’s leading provider of integrated shipping and offshore services, bringing our connections and experience to an international client base. Our intelligence adds value by enabling clients to make more efficient and informed decisions. Our global reach, local knowledge and expertise is what makes us unique.
We have a fantastic opportunity for an End User Support Analyst to join our team in the EMEA region based out of London. You will work as part of the IT Support team and will be a key point of contact for the End User community. Alongside the team, the person in this role will support the activities of desktop services. This position would be great for someone with experience in a support role who is keen to develop their technical skills further. The ideal candidate will be passionate about delivering the highest standard of IT support, with a genuine interest in technology, its application and use in the business. A key skill we require from the candidate is for them to be customer centric with a desire to learn and develop a career in technical service delivery. This role is an office based role and you will be expected to be in the office 5 days a week Monday to Friday. There is a requirement to work on call on a rotational basis 1 out of 5 weeks including the weekend.
What you will be doing:
- Working within the End User Compute team, you will be a key point of contact for the end user for incidents & service requests.
- Providing IT support for desktops, laptops, printers, peripherals, telephone systems, and mobile devices.
- Triage, taking ownership, troubleshooting and liaising with other IT teams in order to resolve and manage user expectations.
- This will be done via telephone support, Service Now and email.
- Creating and maintaining accurate knowledge documentation on a quarterly basis.
- Execute all tickets and requests utilising best practice, adoption and utilisation of technology, applications, and services.
- Working with the Lead IT Operations Administrator to identify trends and spot potential problems.
- Improving and iterating on service support provision to the office.
- Ensuring computers, printers and other peripherals are operational.
- Providing support with hardware and software maintenance.
- Basic hardware break fix replacement.
- Hardware inventory management.
- Managing system access, security, and spam/anti-virus controls.
- Proactive trend analysis calls to the end user.
- Full JML process covering Joiners, Movers and Leavers.
- To fulfil additional / ad hoc duties as needed in order to meet the needs of the business.
What we are looking for:
- Previous experience within an IT Support role.
- Customer oriented, with a passion for delivering excellent service and for continuous improvement of services.
- Excellent communication skills, able to provide technical support over the telephone, chat or face to face.
- Professional manner with a strong work ethic.
- Good problem-solving skills, with a solution focused approach.
- Ability to adapt and handle a constantly changing flow of support calls and walk-up technical assistance.
- Ability to multitask effectively during busy times and remain calm during stressful situations.
- A team player who can work within a framework of procedure and policies.
- Self-motivated and able to use initiative.
- Knowledge and some experience of products within the Microsoft Office 365 suite.
- Good working knowledge of productivity and collaboration applications such as Teams, SharePoint, OneDrive and Exchange would be advantageous.
- Knowledge and experience of Active Directory administration, including user maintenance, configuring PCs and groups.
- Able to learn quickly and work within a fast-paced environment.
- Desire to learn and to undertake on-the-job training and continuous personal development.
- Flexible and willing to work outside of the core hours if necessary.
Skills:
- Knowledge/experience of the following are required: Active Directory, Exchange (both on-prem and O365), VMware, MS Office standard, Apple hardware & OS (Mobiles/Mac’s), Multi Factor Auth setup (MS MFA, DUO), Collaboration tooling such as Webex, Team Viewer, Zoom and MS Teams, Windows 10/Windows 11 working knowledge, ITIL V3 or above, Powershell.
- Knowledge/experience of the following are advantageous: ServiceNow ITSM tool, VMware, CUCM, CCST or Networking skills.
Special requirements:
The successful candidate will be expected to participate on an on-call rota for out of hours and an early / late shift rota.
End User Support Analyst employer: Clarksons
Clarksons is an exceptional employer located in the heart of London, offering a vibrant work culture that fosters collaboration and innovation. Employees benefit from comprehensive training programs and opportunities for professional growth within the dynamic shipping industry, making it an ideal place for those seeking meaningful and rewarding careers in operations management.
StudySmarter Expert Advice🤫
We think this is how you could land End User Support Analyst
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Clarksons values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Clarksons might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Clarksons!
✨Direct Apply to Clarksons
Let's not forget to apply directly through the Clarksons website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace End User Support Analyst
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Clarksons.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Clarksons. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Clarksons
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
