Agency Operator in Newcastle upon Tyne

Offering a complete ecosystem of maritime services, including broking, finance, port services and research, Clarksons is at the heart of global shipping. Our unrivalled reach, expertise, and depth of experience, combined with leading research, enables us to partner with clients across every sector to meet the demands of the world’s rapidly evolving maritime, offshore, trade and energy markets. Dedicated to excellence, it’s our people that drive success for our clients.

Division Overview: Offering exceptional port agency and logistics services, we provide turnkey solutions for clients in the marine and energy sectors. Established ships agents with a reputation for excellence, our specialist team provide round the clock vessel agency and services to the Offshore energy and dry bulk sectors.

We have a fantastic opportunity for an Agency Operator to join our team in Newcastle and carry out ships agency/logistics operations within a port environment. You will be the central liaison for all parties, including port authorities, ship owners and crews and be responsible for all the ship’s requirements whilst in Port. You will arrange crew, purchase supplies needed by the vessel, and negotiate any work needed with local port suppliers. You will also help support the safety and security of vessel related operations, and submit any reports or applications needed to comply with port requirements. Full training and support will be provided for this role.

What you’ll be doing:

• Carrying out ship’s agency operations duties; for which full training will be given.
• Preparing and setting up of vessels in accordance with QA requirements and utilization of in-house agency system.
• Communicating with principals, harbour/port authorities, service companies and other associated parties in a timely manner to meet requirements given.
• Assisting in the preparation and accurate completion of cargo and vessel documentation, official formalities (HM Customs, Immigration), and company documentation.
• Updating the in-house database.
• Boarding vessels both moored at sea as well as dockside.
• Arranging all husbandry requirement (stores, water, doctors etc.).
• Additional / ad hoc duties as required to meet the needs of the business.

In addition to a standard 37.5 hour working week, there will be a requirement to undertake work outside of usual working hours on a rota basis. The role will also provide cover for other UK-based offices.

What we’re looking for:

• Drive and self-motivation, with the desire and commitment to succeed, deliver excellence and make positive change.
• Relationship building, with excellent interpersonal skills and the ability to quickly build rapport.
• Collaboration, able to work well with others across diverse backgrounds to share information, develop skills, and deliver results.
• Resilience with the ability to persist and adapt.
• Smart problem-solving and analytical abilities, with a curious and inquisitive mind, and an openness to new ideas.
• Professional integrity and a respect for company values.

Other requirements:

• Current, clean, UK valid driving licence.
• Confident, self-starter who is highly organised.
• Able to multi-task and prioritise to meet deadlines.
• Able to communicate with people at all levels.
• Flexible and proactive in approach, able to use initiative.
• Ability to produce and maintain accurate paperwork.
• Confident in the use of Microsoft Office Word and Excel.
• Experience of working within a positive health and safety culture.