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- Tasks: Provide top-notch IT support for desktops and peripherals while managing service requests.
- Company: Global professional services firm with a focus on continuous improvement.
- Benefits: Competitive pay, skill development opportunities, and a supportive work environment.
- Why this job: Join a dynamic team and enhance your IT skills while making a difference.
- Qualifications: Experience in IT support and strong communication skills are essential.
- Other info: Office-based role with rotational on-call expectations.
The predicted salary is between 36000 - 60000 £ per year.
A global professional services firm is seeking an End User Support Analyst based in London. The role involves providing IT support for desktops and peripherals, managing service requests, and maintaining knowledge documentation.
Ideal candidates will have experience in IT support, excellent communication skills, and a customer-oriented mindset. This is an office-based position with the expectation to work rotational on-call. The firm fosters a culture of continuous improvement and technical skill development.
End-User IT Support Specialist (London, On-Call) employer: CLARKSON PLC
Contact Detail:
CLARKSON PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land End-User IT Support Specialist (London, On-Call)
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT support field and let them know you're on the hunt for an End-User IT Support Specialist role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Brush up on common IT support scenarios and be ready to showcase your problem-solving skills. We recommend practising with a friend or even in front of the mirror to build your confidence.
✨Tip Number 3
Show off your customer service skills! During interviews, share examples of how you've gone above and beyond to help users in previous roles. Remember, it's all about that customer-oriented mindset that the firm is looking for.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged in their job search.
We think you need these skills to ace End-User IT Support Specialist (London, On-Call)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your IT support experience and any relevant skills. We want to see how your background aligns with the role, so don’t be shy about showcasing your customer-oriented mindset!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about IT support and how you can contribute to our culture of continuous improvement. Keep it friendly and professional!
Show Off Your Communication Skills: Since this role involves a lot of interaction with users, make sure your application reflects your excellent communication skills. Whether it’s in your CV or cover letter, let us know how you effectively communicate technical information.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at CLARKSON PLC
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge related to desktops and peripherals. Be ready to discuss common issues and solutions you've encountered in previous roles. This will show that you're not just familiar with the tools but can also troubleshoot effectively.
✨Show Off Your Communication Skills
Since this role requires excellent communication, practice explaining technical concepts in simple terms. You might be asked to describe how you would assist a non-technical user. Demonstrating your ability to communicate clearly will set you apart.
✨Emphasise Your Customer-Oriented Mindset
Prepare examples of how you've gone above and beyond for customers in past roles. The firm values a customer-oriented approach, so share stories that highlight your dedication to providing exceptional support and improving user experiences.
✨Be Ready for On-Call Scenarios
Since the position involves rotational on-call work, think about how you would handle urgent requests outside of regular hours. Be prepared to discuss your availability and how you manage stress during high-pressure situations. This shows you're ready for the demands of the role.
