Clarks is seeking a strategic Service Delivery Manager to oversee external IT service providers, focusing on senior stakeholder engagement and service continuity. You will act as the single escalation point for service issues and drive governance, KPI reporting, and continuous improvement across a complex, multi-vendor landscape.
This role requires strong communication, relationship-building with business leaders, and deep ITSM expertise.
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Remote Service Delivery Manager - Stakeholder & Performance in Street employer: Clarks
At Clarks, we pride ourselves on being more than just a shoe brand; we are a family that has thrived for nearly 200 years. Our Store Managers enjoy a vibrant work culture that fosters growth and development, with comprehensive benefits including a store bonus scheme and health cash plan. Join us in our commitment to excellence and be part of a team that values your contributions while providing opportunities for personal and professional advancement.
