Store Manager

To manage a Clarks store in line with the business objectives. To lead and motivate the store team in order to maximise sales and profit, delivering set targets and KPIs. Responsible for the day to day running of the store, focussing on opportunities to enhance the consumer experience through delivery of the highest retail standards and team behaviours.

Responsibilities

• Lead and motivate the team to achieve targets and deliver the required consumer experience.
• Manage controllable costs and efficiencies to proactively improve profitability.
• Responsible for the management of the sales floor during trading hours.
• Regularly review commercial opportunities and consumer feedback to improve sales and take appropriate action.
• Lead implementation of the trading plan, including visual merchandising, to ensure the store and team are ready for all trading periods.
• Plan staffing levels against trading plan and manage rotas.
• Ensure all employment changes and relevant forms are completed to ensure team members are paid accurately and on time.
• Recruit, develop and train a high performing and highly engaged team.
• Manage Health and Safety procedures in store including ensuring all team members understand their responsibilities.
• Manage all Employee Relations issues fairly and in accordance with Company Policies and Procedures.
• Regularly review own performance and maintain a personal development plan.
• Manage cash, stock and security procedures to Company standards.
• Ensure store compliance with all company and legal requirements.
• Drive the implementation and delivery of key/new initiatives within store to achieve the objectives.
• Ensure the store administration processes are carried out effectively, with audit targets achieved.
• Ensure the effective management of the stock flow process to maximise sales and minimise losses.
• Store to achieve required performance standards on KPIs such as sales, multi-sales, conversion and consumer satisfaction.
• Monitor Store P & L monthly and take actions to minimise controllable costs.
• Deliver consistent floor control, ensuring all consumers have a great brand experience.
• Use reports and data to drive sales growth in-store.
• Plan and execute all trading periods effectively to maximise sales.
• Match team availability to sales and/or footfall.
• Complete all HR documentation correctly and on time.
• Use all Company recruitment tools effectively.
• Train all team members to deliver product knowledge.
• Complete all Health and Safety training, checks and record keeping on time.
• Deal with all employee issues in a timely fashion.
• Maintain an up-to-date development plan and complete all performance review documentation.
• Follow all security, cash, stock and administration procedures.
• Complete record keeping and training for all team members on time.
• Achieve compliance with Company Policies and legal requirements.
• Communicate Company strategy and new initiatives to all team members.
• Train team members on Company Strategy and new initiatives.
• Prepare and successfully complete Store Audits with minimum standards achieved.

Qualifications:

Essential Knowledge:

• Stock Management
• Visual Merchandising
• Consumer Experience
• Managing Budgets
• Recruitment and Training

Technical Skills:

• IT proficient - able to use a range of systems to manage in-store activity
• Planning and Prioritising
• Commerciality
• Motivating and Leading a Team
• Well-developed Communication Skills

Successful Experience:

• Significant experience in retail management including leading a team, delivering consumer experience and managing store budgets.
• Delivering or exceeding sales and targets.
• Significant leadership experience including managing direct and indirect reports, coaching, giving feedback and developing team members.
• Managing staffing levels to sales.