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- Tasks: Lead the sales team and manage store operations to achieve commercial goals.
- Company: Join Clarks, a heritage brand redefining footwear since 1825.
- Benefits: Great training, career progression, and a chance to make an impact.
- Why this job: Be a hands-on leader in a dynamic retail environment with a legacy.
- Qualifications: Retail management experience and strong coaching skills required.
- Other info: Celebrate 200 years of innovation and craftsmanship with us in 2025.
The predicted salary is between 28800 - 43200 £ per year.
Support the Store Manager to manage all aspects of the store operations and lead the sales team members to ensure commercial objectives are achieved. Deputise for the Store Manager in their absence when required.
What you’ll do:
- Demonstrate excellent selling behaviours, being a role model to the sales team to consistently deliver personal key performance indicators.
- Support the Store Manager to engage, coach and develop the team to ensure the store delivers its sales targets and associated key performance indicators.
- Oversee the sales floor, demonstrating excellent Floor Control skills to ensure the store is a great place to shop.
- Consistently review and utilise store CSAT insight to identify actions to improve the customer experience and store operations.
- Support in the delivery of store operations and Visual Merchandising principles to deliver best practice retail standards and create the required shopping experience.
- Continually upskill in knowledge of our products to be a product expert, role modelling and educating the team to utilise product knowledge to drive sales.
- Organise and prioritise required tasks to ensure business needs are met whilst protecting sales and service in store.
- Provide regular feedback to the team to motivate and engage to improve performance where required.
- Support the Store Manager with managing people issues as they occur to avoid escalation into more complex issues.
- Build capability and understanding to effectively manage all aspects of the store in the absence of the Store Manager.
What we’re looking for:
- You’re a confident, hands-on leader with proven retail management experience and a track record of achieving targets.
- You know how to motivate a team, communicate clearly, and make sound commercial decisions.
- You’re organised, adaptable, and able to balance delivering results with creating a welcoming environment for customers and colleagues alike.
You’ll bring:
- Good retail experience including in a management role, leading a team.
- Strong coaching skills.
- Effective communicator who can provide clarity to individuals or teams on what is required of them and why.
- Ability to inspire and motivate a store team through injecting pride, passion and energy to create a positive working environment.
- Proficient in supporting with people processes and team development.
- Good experience in delivering and exceeding sales and targets.
- Proactive with good organisation skills to initiate completion of tasks without direction or supervision.
- IT proficient with the ability to use a range of systems to manage in-store activity.
- Good knowledge of and experience in Visual Merchandising.
About Clarks:
Two brothers, a small town, and shoes that changed the world. Based in Somerset, England, Clarks has redefined shoemaking since its foundation in 1825, when James and Cyrus Clark made a slipper from sheepskin off-cuts and forever transformed the future of footwear.
Sparking revolutions and defining generations, our archive of over 25,000 shoes includes the inimitable Clarks Desert Bootâ„¢ and Clarks Wallabeeâ„¢. And every pair we design today uses the same ground-breaking combination of invention and craftsmanship that started it all.
Progress is woven into our DNA. Whether we’re pioneering cutting-edge comfort technologies, championing social change, or working on trailblazing collaborations with cultural icons and KOLs, we’re always striding forward.
Join us in 2025 as we celebrate 200 years of giving people the freedom to move comfortably, proudly commemorating our legacy of craft, innovation, and impact - and looking boldly ahead, too.
At Clarks, you’ll be part of a brand with heritage, craftsmanship, and style at its core. We offer great training, career progression, and the chance to make your mark in a global business.
This document describes the general nature and level of work only. It is not designed to cover an exhaustive list of all skills, activities, duties or responsibilities that are required of the employee for this job. Other activities, duties, and responsibilities may be added at any time. This description may be changed at the company’s discretion at any time, with or without notice.
Sales & Service Manager in Southampton employer: Clarks
Contact Detail:
Clarks Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales & Service Manager in Southampton
✨Tip Number 1
Get to know the company inside out! Research Clarks' history, values, and products. When you walk into that interview, you want to show that you're not just another candidate but someone who genuinely cares about the brand.
✨Tip Number 2
Practice your selling skills! Since the role is all about leading a sales team, be ready to demonstrate your selling behaviours. Think of examples where you've motivated a team or exceeded targets – these stories will make you stand out.
✨Tip Number 3
Show off your coaching abilities! Be prepared to discuss how you've developed team members in the past. Highlighting your experience in engaging and motivating others will resonate well with the hiring managers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the Clarks family. Let’s get you that job!
We think you need these skills to ace Sales & Service Manager in Southampton
Some tips for your application 🫡
Show Your Sales Skills: When writing your application, make sure to highlight your sales experience and any achievements. We want to see how you've led teams to smash targets and create a great shopping experience!
Be a Team Player: Emphasise your coaching and leadership skills in your application. We love candidates who can inspire and motivate their teams, so share examples of how you've done this in the past.
Know Your Stuff: Demonstrate your product knowledge and retail expertise in your written application. We’re looking for someone who can be a product expert and help others learn too, so don’t hold back on showcasing your skills!
Apply Through Our Website: Make sure to submit your application through our website. It’s the best way for us to receive your details and get you into the process smoothly. We can’t wait to hear from you!
How to prepare for a job interview at Clarks
✨Know Your Stuff
Make sure you’re well-versed in Clarks' products and history. Brush up on their key innovations and best-selling items, as this will show your genuine interest and help you connect with the interviewers.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Highlight your coaching techniques and how you’ve motivated your team to achieve targets. This is crucial for a Sales & Service Manager role!
✨Demonstrate Customer Focus
Be ready to discuss how you’ve improved customer experiences in previous roles. Use specific examples that showcase your ability to use customer feedback to drive store performance and enhance service.
✨Ask Insightful Questions
Prepare thoughtful questions about the store's operations and team dynamics. This not only shows your enthusiasm but also helps you gauge if the company culture aligns with your values and work style.
