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For Companies At a Glance
- Tasks: Lead the sales team and manage store operations to achieve commercial goals.
- Company: Join Clarks, a heritage brand redefining footwear since 1825.
- Benefits: Great training, career progression, and a chance to make an impact.
- Other info: Dynamic environment with opportunities for personal and professional growth.
- Why this job: Be part of a legacy while shaping the future of retail.
- Qualifications: Retail management experience and strong coaching skills required.
The predicted salary is between 30000 - 40000 £ per year.
About the Role
Support the Store Manager to manage all aspects of the store operations and lead the sales team members to ensure commercial objectives are achieved, deputising for the Store Manager in their absence when required.
What you'll do
- Demonstrate excellent selling behaviours, being a role model to the sales team to consistently deliver personal key performance indicators.
- Support the Store Manager to engage, coach and develop the team to ensure the store delivers its sales targets and associated key performance indicators.
- Oversee the sales floor, demonstrating excellent Floor Control skills to ensure the store is a great place to shop.
- Consistently review and utilise store CSAT insight to identify actions to improve the customer experience and store operations.
- Support in the delivery of store operations and Visual Merchandising principles to deliver best practice retail standards and create the required shopping experience.
- Continually upskill in knowledge of our products to be a product expert, role modelling and educating the team to utilise product knowledge to drive sales.
- Organise and prioritise required tasks to ensure business needs are met whilst protecting sales and service in store.
- Provide regular feedback to the team to motivate and engage to improve performance where required.
- Support the Store Manager with managing people issues as they occur to avoid escalation into more complex issues.
- Build capability and understanding to effectively manage all aspects of the store in the absence of the Store Manager.
What we're looking for
You're a confident, hands-on leader with proven retail management experience and a track record of achieving targets. You know how to motivate a team, communicate clearly, and make sound commercial decisions. You're organised, adaptable, and able to balance delivering results with creating a welcoming environment for customers and colleagues alike.
You’ll bring
- Good retail experience including in a management role, leading a team.
- Strong coaching skills.
- Effective communicator who can provide clarity to individuals or teams on what is required of them and why.
- Ability to inspire and motivate a store team through injecting pride, passion and energy to create a positive working environment.
- Proficient in supporting with people processes and team development.
- Good experience in delivering and exceeding sales and targets.
- Proactive with good organisation skills to initiate completion of tasks without direction or supervision.
- Good commercial skills.
- IT proficient with the ability to use a range of systems to manage in-store activity.
- Good knowledge of and experience in Visual Merchandising.
About Clarks
Two brothers, a small town, and shoes that changed the world. Based in Somerset, England, Clarks has redefined shoemaking since its foundation in 1825, when James and Cyrus Clark made a slipper from sheepskin off-cuts and forever transformed the future of footwear.
Progress is woven into our DNA. Whether we're pioneering cutting-edge comfort technologies, championing social change, or working on trailblazing collaborations with cultural icons and KOLs, we're always striding forward.
Join us in 2025 as we celebrate 200 years of giving people the freedom to move comfortably, proudly commemorating our legacy of craft, innovation, and impact - and looking boldly ahead, too.
Why join us?
At Clarks, you’ll be part of a brand with heritage, craftsmanship, and style at its core. We offer great training, career progression, and the chance to make your mark in a global business.
Sales and Service Manager in Slough employer: Clarks
Contact Detail:
Clarks Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales and Service Manager in Slough
✨Tip Number 1
Get to know the company inside out! Research Clarks' history, values, and products. This will not only help you in interviews but also show your genuine interest in the role.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and even a foot in the door.
✨Tip Number 3
Practice your pitch! Be ready to talk about your retail experience and how you can lead a team effectively. Highlight your coaching skills and ability to motivate others.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Clarks family.
We think you need these skills to ace Sales and Service Manager in Slough
Some tips for your application 🫡
Show Your Sales Skills: When you're writing your application, make sure to highlight your sales experience. We want to see how you've led teams and achieved targets in the past. Use specific examples to demonstrate your success!
Be a Team Player: We love candidates who can inspire and motivate others. In your application, share stories about how you've coached team members or created a positive work environment. This will show us that you’re the kind of leader we’re looking for!
Communicate Clearly: Effective communication is key in this role. Make sure your application is clear and concise. Use straightforward language and structure your thoughts well so we can easily see your qualifications and fit for the role.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team at Clarks!
How to prepare for a job interview at Clarks
✨Know Your Sales Metrics
Before the interview, brush up on key performance indicators relevant to sales and service management. Be ready to discuss how you've met or exceeded targets in previous roles, as this will show your understanding of what drives success in a retail environment.
✨Showcase Your Coaching Skills
Prepare examples of how you've successfully coached and developed team members in the past. Highlight specific instances where your guidance led to improved performance or morale, as this aligns perfectly with the role's focus on team development.
✨Demonstrate Floor Control Expertise
Think about your experiences managing the sales floor. Be prepared to share strategies you've used to maintain an engaging shopping experience while ensuring operational efficiency. This will demonstrate your ability to balance customer satisfaction with business needs.
✨Be Ready to Discuss Visual Merchandising
Familiarise yourself with visual merchandising principles and be ready to discuss how you've implemented them in previous roles. Share specific examples of how your merchandising decisions positively impacted sales and customer experience, showcasing your expertise in creating an inviting store atmosphere.