Showroom Sales & Service Coordinator

Job Overview
To manage the London Showroom, office and meeting room on a day to day basis providing a high level of customer service for the Exec Co Team, Head of Wholesale as well as Key/ Account Managers and all visiting colleagues and customers.
Provision of admin support to the UK & ROI Sales & Operations team where relevant
Dimensions
Financial: Manages operational budget for UKROI London Office and showroom No direct UKROI wholesale P&L responsibility – however role is instrumental in supporting sales team in driving revenue, net achieved margin/ profitability
People: • Direct/ 0 • Stakeholder management within region across wholesale sales, operations & merchandising • Advanced stakeholder management across wider business across all levels from Board to facilities in the use and requirement of London showroom & office space
Impact: • Perception of the brand directly impacted by the smooth running of the showroom & ensuring all H&S and regulatory checks are completed and recorded • Perception of the brand B2B in wholesale account support and through accurate and timely admin and seasonal tasks • Supports sales team performance against commercial targets, net profit contribution Financial & account sell through • Fundamental in facilitating efficient ways of working to encourage profitability, growth & best in class customer service
Responsibilities

• Drive strong perception of Clarks brand to all wholesale customers and external visitors in the UKROI London Showroom and Office
  • Deliver reception, administrative and support services for all areas enabling effective meetings
  • Manage the seasonal sample and showroom coordination, set up, as well as any change over – ensuring a regimented management and planning
  • Coordinate the showroom space for all end uses- predominantly UK and European sales launches, key account appointments and UK selling, as well as all events held in the space including board and shareholder events and meetings.
  • Ensure the efficient running of the London showroom & office managing facilities, maximizing efficiency & return on investment Liaise with landlords of London and with service suppliers on day-to-day building management issues, maintaining communication with Properties and IT teams as appropriate and attend quarterly resident meetings
  • Carry out Health and Safety requirements including fire warden responsibilities for the London premises, teams and visitors to deliver legal requirements and a safe working and selling environment.
  • Manage all post, deliveries and telephone enquiries and priorities actions, using initiative and judgement regarding the relevant person to respond

• Provide administrative support to Head of Sales including the coordination of centralized documentation for the sales team to drive UKROI wholesale efficiencies

• Provide administrative support for the wider sales team (purchase orders, expenses, holidays, attendance records and locations) to enable team to focus on selling and driving growth

• Support wider region teams with required actions to deliver great service to all third parties in use of London showroom & office space

Qualifications

• Good interpersonal skills and ability to deal effectively with colleagues at all levels as well as represent the brand to our wholesale customers

• Previous experience of providing administration support at a Senior Level

• Confident style with experience of handling sensitive information in a confidential manner

• Ability to work autonomously and manage own workload

• Excellent IT skills, with comprehensive knowledge of Microsoft office (including experience of SAP, excel and PowerPoint packages);

• A strong understanding of the Clarks brand, product and business as well as wholesale channel

• Good communication skills, able to articulate in a clear and concise style both orally and in writing

• Good time management skills and ability to prioritise

• Disciplines and Field

• Administration, Wholesale Operations, Customer Services, Sales

Disclaimer
This document describes the general nature and level of work only. It is not designed to cover an exhaustive list of all skills, activities, duties or responsibilities that are required of the employee for this job. Other activities, duties, and responsibilities may be added at any time. This description may be changed at the company\’s discretion at any time, with or without notice.