Security Officer

We are looking for a motivated and customer-focused Security Officer to join our team at Clarks Village. This role offers a great opportunity to develop your career within a dynamic retail environment while playing a key role in maintaining a safe, secure, and welcoming experience for visitors, retailers, contractors, and colleagues.

As part of our team, you will benefit from excellent training, development opportunities, free off-site parking, and access to a wide range of employee benefits.

About the Role

As a Security Officer, you will be responsible for maintaining the safety and security of the shopping centre, supporting our retailers, and delivering a high standard of customer service at all times.

Key Responsibilities

• Comply with all Health and Safety procedures, policies, and legislation.
• Operate in line with site assignment instructions, UK legislation, and industry regulations.
• Provide outstanding customer service to visitors, retailers, contractors, and colleagues.
• Maintain high standards of personal presentation and professionalism.
• Complete accurate and effective shift handovers.
• Lock and unlock the centre as required.
• Conduct regular patrols using CAFM systems and other site technology.
• Use reporting equipment accurately, including radios, body-worn cameras, key management systems, and pocket notebooks.
• Support emergency procedures, including evacuation marshal duties.
• Build positive working relationships with retail partners and support crime prevention initiatives.
• Work collaboratively with local Police and PCSOs.
• Respond appropriately to anti-social behaviour and security incidents.
• Provide first aid assistance where required.
• Complete reports and documentation accurately and professionally.

Qualifications

• SIA Door Supervisor Licence (CCTV licence desirable).
• IOSH training or equivalent Health & Safety knowledge.
• Previous security experience within a retail, commercial, or public-facing environment.
• First Aid qualification (desirable).

Skills and Attributes

You will be:

• A confident and professional communicator.
• Customer-focused with a positive approach to service delivery.
• Reliable, dependable, and self-motivated.
• Able to remain calm and professional under pressure.
• Comfortable working independently and as part of a team.
• Organised with strong time-management skills.
• Flexible and adaptable to changing operational requirements.
• Committed to maintaining high standards of integrity and professionalism.

Applicants must have the ability to communicate and understand basic English. A satisfactory DBS check will be required.

Mitie is the UK's leading facilities management and professional services company, employing over 68,000 people across a diverse range of sectors. Our people are at the heart of everything we do, and we are committed to creating opportunities for everyone to grow, develop, and succeed.

Diversity and Inclusion

We believe that diversity strengthens our teams, improves our services, and helps us create a workplace where everyone feels valued and respected. We welcome applications from all suitably qualified candidates regardless of background, identity, or experience.

Together, our diversity makes us stronger.

Contract: Fixed TermHours: 42 hours per weekPay: £13.85 per hourShift Pattern: 5 days from 7, including days and nights

Financial & Lifestyle Benefits

• Access to Salary Finance, including earned wage access and competitive loans.
• Mitie Choices flexible benefits platform.
• Dental insurance options.
• Technology purchase schemes.
• Dining and leisure discounts.
• Cycle-to-work scheme.
• High street and gym discounts through MiDeals.

Health & Wellbeing

• Virtual GP service for you and eligible household members.
• Employee wellbeing support.
• Life assurance cover.

Career Development

• Access to a wide range of learning and development opportunities.
• Ongoing professional training.
• Career progression pathways across Mitie.

Recognition & Rewards

• Mitie Stars employee recognition programme.
• Monthly and annual reward opportunities, including cash prizes.