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For Companies At a Glance
- Tasks: Lead the sales team and manage store operations to achieve commercial goals.
- Company: Join Clarks, a heritage brand redefining footwear since 1825.
- Benefits: Great training, career progression, and a chance to make an impact.
- Why this job: Be part of a legacy while shaping the future of retail.
- Qualifications: Retail management experience and strong coaching skills required.
- Other info: Dynamic environment with opportunities for personal and professional growth.
The predicted salary is between 28800 - 43200 £ per year.
About the Role
Support the Store Manager to manage all aspects of the store operations and lead the sales team members to ensure commercial objectives are achieved, deputising for the Store Manager in their absence when required.
What you'll do
- Demonstrate excellent selling behaviours, being a role model to the sales team to consistently deliver personal key performance indicators.
- Support the Store Manager to engage, coach and develop the team to ensure the store delivers its sales targets and associated key performance indicators.
- Oversee the sales floor, demonstrating excellent Floor Control skills to ensure the store is a great place to shop.
- Consistently review and utilise store CSAT insight to identify actions to improve the customer experience and store operations.
- Support in the delivery of store operations and Visual Merchandising principles to deliver best practice retail standards and create the required shopping experience.
- Continually upskill in knowledge of our products to be a product expert, role modelling and educating the team to utilise product knowledge to drive sales.
- Organise and prioritise required tasks to ensure business needs are met whilst protecting sales and service in store.
- Provide regular feedback to the team to motivate and engage to improve performance where required.
- Support the Store Manager with managing people issues as they occur to avoid escalation into more complex issues.
- Build capability and understanding to effectively manage all aspects of the store in the absence of the Store Manager.
What we're looking for
- You're a confident, hands-on leader with proven retail management experience and a track record of achieving targets.
- You know how to motivate a team, communicate clearly, and make sound commercial decisions.
- You're organised, adaptable, and able to balance delivering results with creating a welcoming environment for customers and colleagues alike.
You’ll bring
- Good retail experience including in a management role, leading a team.
- Strong coaching skills.
- Effective communicator who can provide clarity to individuals or teams on what is required of them and why.
- Ability to inspire and motivate a store team through injecting pride, passion and energy to create a positive working environment.
- Proficient in supporting with people processes and team development.
- Good experience in delivering and exceeding sales and targets.
- Proactive with good organisation skills to initiate completion of tasks without direction or supervision.
- Good commercial skills.
- IT proficient with the ability to use a range of systems to manage in-store activity.
- Good knowledge of and experience in Visual Merchandising.
About Clarks
Two brothers, a small town, and shoes that changed the world. Based in Somerset, England, Clarks has redefined shoemaking since its foundation in 1825, when James and Cyrus Clark made a slipper from sheepskin off-cuts and forever transformed the future of footwear.
Sparking revolutions and defining generations, our archive of over 25,000 shoes includes the inimitable Clarks Desert Bootâ„¢ and Clarks Wallabeeâ„¢. And every pair we design today uses the same ground-breaking combination of invention and craftsmanship that started it all.
Progress is woven into our DNA. Whether we're pioneering cutting-edge comfort technologies, championing social change, or working on trailblazing collaborations with cultural icons and KOLs, we're always striding forward.
Join us in 2025 as we celebrate 200 years of giving people the freedom to move comfortably, proudly commemorating our legacy of craft, innovation, and impact - and looking boldly ahead, too.
Why join us?
At Clarks, you'll be part of a brand with heritage, craftsmanship, and style at its core. We offer great training, career progression, and the chance to make your mark in a global business.
This document describes the general nature and level of work only. It is not designed to cover an exhaustive list of all skills, activities, duties or responsibilities that are required of the employee for this job. Other activities, duties, and responsibilities may be added at any time. This description may be changed at the company's discretion at any time, with or without notice.
Sales & Service Manager employer: Clarks
Contact Detail:
Clarks Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales & Service Manager
✨Tip Number 1
Get to know the company inside out! Research Clarks' history, values, and products. This will not only help you in interviews but also show your genuine interest in the brand.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and even a foot in the door.
✨Tip Number 3
Prepare for role-play scenarios! As a Sales & Service Manager, you'll need to demonstrate your leadership and coaching skills. Practise how you'd handle team dynamics and customer interactions.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the Clarks family.
We think you need these skills to ace Sales & Service Manager
Some tips for your application 🫡
Show Your Sales Skills: When you're writing your application, make sure to highlight your sales experience. We want to see how you've led teams and achieved targets in the past. Use specific examples to show us what you can bring to the table!
Be a Team Player: We love candidates who can inspire and motivate others. In your application, share stories about how you've coached team members or created a positive work environment. This will help us see your leadership style in action!
Know Your Stuff: Familiarise yourself with our products and the retail industry. Mention any relevant knowledge or experience in your application. This shows us that you're proactive and ready to hit the ground running!
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at Clarks
✨Know Your Products Inside Out
As a Sales & Service Manager, you'll need to be a product expert. Before the interview, make sure you research Clarks' products thoroughly. Understand their features, benefits, and what makes them unique. This knowledge will not only impress your interviewers but also show that you're ready to lead and educate your team.
✨Demonstrate Leadership Skills
Prepare examples of how you've successfully led a team in the past. Think about times when you motivated your team to achieve targets or improved performance through coaching. Be ready to discuss your leadership style and how you can inspire others to create a positive working environment.
✨Showcase Your Customer Focus
Clarks values customer experience, so be prepared to discuss how you've used customer feedback to improve service in previous roles. Share specific examples of how you've enhanced the shopping experience and how you plan to apply those insights at Clarks.
✨Be Ready to Discuss Visual Merchandising
Since visual merchandising is key to the role, brush up on best practices and be ready to share your ideas on how to create an inviting store atmosphere. Discuss any past experiences where your merchandising skills made a difference in sales or customer engagement.
