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- Tasks: Lead the sales team and manage store operations to achieve commercial goals.
- Company: Join Clarks, a heritage brand redefining footwear since 1825.
- Benefits: Great training, career progression, and a chance to make an impact.
- Other info: Dynamic environment with opportunities for personal and professional growth.
- Why this job: Be part of a legacy while shaping the future of retail.
- Qualifications: Retail management experience and strong coaching skills required.
The predicted salary is between 30000 - 40000 £ per year.
Hours: 24
About the Role
Support the Store Manager to manage all aspects of the store operations and lead the sales team members to ensure commercial objectives are achieved, deputising for the Store Manager in their absence when required.
What you'll do:
- Demonstrate excellent selling behaviours, being a role model to the sales team to consistently deliver personal key performance indicators.
- Support the Store Manager to engage, coach and develop the team to ensure the store delivers its sales targets and associated key performance indicators.
- Oversee the sales floor, demonstrating excellent Floor Control skills to ensure the store is a great place to shop.
- Consistently review and utilise store CSAT insight to identify actions to improve the customer experience and store operations.
- Support in the delivery of store operations and Visual Merchandising principles to deliver best practice retail standards and create the required shopping experience.
- Continually upskill in knowledge of our products to be a product expert, role modelling and educating the team to utilise product knowledge to drive sales.
- Organise and prioritise required tasks to ensure business needs are met whilst protecting sales and service in store.
- Provide regular feedback to the team to motivate and engage to improve performance where required.
- Support the Store Manager with managing people issues as they occur to avoid escalation into more complex issues.
- Build capability and understanding to effectively manage all aspects of the store in the absence of the Store Manager.
What we're looking for:
You're a confident, hands-on leader with proven retail management experience and a track record of achieving targets. You know how to motivate a team, communicate clearly, and make sound commercial decisions. You're organised, adaptable, and able to balance delivering results with creating a welcoming environment for customers and colleagues alike.
You'll bring:
- Good retail experience including in a management role, leading a team.
- Strong coaching skills.
- Effective communicator who can provide clarity to individuals or teams on what is required of them and why.
- Ability to inspire and motivate a store team through injecting pride, passion and energy to create a positive working environment.
- Proficient in supporting with people processes and team development.
- Good experience in delivering and exceeding sales and targets.
- Proactive with good organisation skills to initiate completion of tasks without direction or supervision.
- Good commercial skills.
- IT proficient with the ability to use a range of systems to manage in-store activity.
- Good knowledge of and experience in Visual Merchandising.
About Clarks
Two brothers, a small town, and shoes that changed the world. Based in Somerset, England, Clarks has redefined shoemaking since its foundation in 1825, when James and Cyrus Clark made a slipper from sheepskin off-cuts and forever transformed the future of footwear.
Sparking revolutions and defining generations, our archive of over 25,000 shoes includes the inimitable Clarks Desert Bootâ„¢ and Clarks Wallabeeâ„¢. And every pair we design today uses the same ground-breaking combination of invention and craftsmanship that started it all.
Progress is woven into our DNA. Whether we're pioneering cutting-edge comfort technologies, championing social change, or working on trailblazing collaborations with cultural icons and KOLs, we're always striding forward.
Join us in 2025 as we celebrate 200 years of giving people the freedom to move comfortably, proudly commemorating our legacy of craft, innovation, and impact - and looking boldly ahead, too.
Why join us? At Clarks, you'll be part of a brand with heritage, craftsmanship, and style at its core. We offer great training, career progression, and the chance to make your mark in a global business.
This document describes the general nature and level of work only. It is not designed to cover an exhaustive list of all skills, activities, duties or responsibilities that are required of the employee for this job. Other activities, duties, and responsibilities may be added at any time. This description may be changed at the company's discretion at any time, with or without notice.
Sales and sevice manager in Reading employer: Clarks
Contact Detail:
Clarks Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales and sevice manager in Reading
✨Tip Number 1
Get to know the company inside out! Research Clarks, their products, and their values. This way, when you walk into that interview, you can show off your knowledge and passion for the brand. It’ll make you stand out as a candidate who truly cares.
✨Tip Number 2
Practice your selling skills! Since the role is all about leading a sales team, think of scenarios where you can demonstrate your ability to motivate and coach others. Role-play with a friend or even in front of a mirror to get comfortable with your delivery.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for you. This not only gives you insider info but also shows your genuine interest in the company.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Clarks family. Good luck!
We think you need these skills to ace Sales and sevice manager in Reading
Some tips for your application 🫡
Show Your Sales Skills: When you're writing your application, make sure to highlight your sales experience. We want to see how you've led teams and achieved targets in the past. Use specific examples to demonstrate your success!
Be a Team Player: We love candidates who can inspire and motivate others. In your application, share stories about how you've coached team members or improved team performance. This will show us that you can lead effectively!
Communicate Clearly: Effective communication is key in this role. Make sure your application is clear and concise. Use straightforward language to explain your experiences and how they relate to the job description.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Clarks!
How to prepare for a job interview at Clarks
✨Know Your Sales Metrics
Before the interview, brush up on key performance indicators relevant to sales and service management. Be ready to discuss how you've met or exceeded targets in previous roles, as this will show your potential employer that you understand what it takes to drive sales.
✨Showcase Your Coaching Skills
Prepare examples of how you've successfully coached and developed team members in the past. Highlight specific instances where your guidance led to improved performance or morale, as this aligns perfectly with the role's focus on team development.
✨Demonstrate Floor Control Expertise
Think about times when you've effectively managed a sales floor. Be ready to share strategies you've used to create a welcoming shopping environment while ensuring operational efficiency. This will demonstrate your ability to oversee store operations effectively.
✨Engage with Customer Insights
Familiarise yourself with customer satisfaction metrics and be prepared to discuss how you've used insights to enhance the customer experience. Showing that you can translate data into actionable improvements will set you apart as a candidate who prioritises customer service.