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- Tasks: Support line managers with HR policies and employee lifecycle events while driving performance improvements.
- Company: Join Clarks, a legacy brand celebrating 200 years in retail, focused on positive change.
- Benefits: Enjoy a dynamic work environment with opportunities for professional growth and development.
- Why this job: Be part of a transformative journey in HR, making a real impact on employee experience.
- Qualifications: 5+ years in an ER advisory role, strong knowledge of employment law, and CIPD qualification preferred.
- Other info: Ideal for someone agile and positive, ready to influence and collaborate across teams.
The predicted salary is between 36000 - 60000 £ per year.
Job Description
This is no black-and-white, two-plus-two-makes-four HR role. If you’re looking for something with a little more to challenge you, this is a real opportunity to get stuck in during a time of change in Retail and as Clarks come up to our 200th year anniversary. Positivity will be the key to your success – the kind that sees you excitedly identifying needs and creating solutions to help the brand further continue its’ legacy. Supporting the People Experience (PX) partner you will support and deliver the people strategy for the assigned business area, providing commercial, pragmatic and value-added solutions to build high performance, outstanding stakeholder experience and compliance to company and legal standards.
Accountabilities:
- Provide knowledgeable and commercially balanced guidance, input and advice on HR policies and procedures to line managers which are in line with Company Policy and legislation; ensuring good practise is also adhered to.
- Establish key relationships and work with line managers to ensure effective management of employee lifecycle events; coaching and influencing where required and working to raise line manager capability in managing employees effectively. Escalate as appropriate common capability themes to the People Experience Partner / Director.
- Support the People Experience Partner by owning and delivering designated aspects of the People Plan for your business areas, providing specialist HR Input and support in the delivery of initiatives, projects and organisational change.
- Provide support on disciplinary, grievance, TUPE, redundancy and general employee relations matters. Escalate complex ER issues as applicable to People Experience Partner.
- Support the L & D team and Regional Trainer in the design and delivery of Employee Lifecycle based capability training events.
- Work with the Employment Lawyer, ACAS and external advisors in obtaining advice including preparing for and attending Employment Tribunals and communicating with union representatives.
- Pro-actively assist line managers in controlling employee absence. Work with external Occupational Health Advisors to manage cases through to resolution. Escalate any complex cases to People Experience Partner as necessary.
- Monitor, review and investigate employee trends and people issues through effective use of management information and reporting, identifying root cause and proposing solutions which will address them.
- Work all the time to Company Policies and Procedures and within the administrative guidelines and SLA’s of the HR Service Centre. Pro-actively identify opportunities for process improvement and raise accordingly.
- Actively seek feedback from business areas on all aspects of HR policy, and transactional processes and procedures in order to feed into process improvement.
- Maintain personal CPD on all aspects of generalist HRM
Key Performance Indicators:
- Achieving ER case service level
- Updating policies and educating on upcoming employment legislation
- Identifying trends and themes to make necessary recommendations
- Upskill managers through training / coaching
Skills, Knowledge and Experience:
- Experience in a generalist HR role with knowledge of employment law and HR best practices
- Function related qualification i.e. CIPD
- Good skills and knowledge in all facets of HR including understanding of interaction with other HR teams
- Interpersonal skills with credible impact, ability to influence with good resilience
- Analytical and judgement skills with the ability to utilise various data sources to draw conclusion and make recommendations
- Collaborative working style with a clear focus on delivering outcomes
- Commercially astute
- Experienced in Employee Relations and working with Third parties such as Employment Lawyers, Unions and other Advisors
- Experience of managing people related impacts during organisational change
What You’ll Be Doing
This role will see you coaching and supporting our line managers to review performance of their teams to ensure issues are identified and managed with the aim of improving performance. In addition, provide expert and commercially sound advice and guidance on all transactional lifecycle events, specifically supporting ER and Change Management activity where required. Managing LTS cases, store closures and TUPE transfers.
What You’ll Bring With You
We’re looking for someone with experience in an ER advisory role, at least 5 years with strong knowledge of employment law and HR best practices ideally in a fast-paced environment.
Agile, positive and output oriented, you will be CIPD qualified or working towards this qualification. Retail experience would be advantageous.
This is a role for someone with a great attitude who loves to interact with other HR teams, have credible impact and influence in all the right ways.
People Experience Advisor employer: Clarks
Contact Detail:
Clarks Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land People Experience Advisor
✨Tip Number 1
Familiarize yourself with the latest employment laws and HR best practices. This knowledge will not only help you in interviews but also demonstrate your commitment to staying updated in a fast-paced environment.
✨Tip Number 2
Network with current or former employees in similar roles, especially those who have experience in retail HR. They can provide valuable insights into the company culture and expectations for the People Experience Advisor position.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed employee relations issues in the past. Highlight your analytical skills and ability to propose effective solutions based on data trends.
✨Tip Number 4
Showcase your coaching and influencing skills during the interview. Be ready to explain how you've helped line managers improve their performance management processes and how you can bring that expertise to Clarks.
We think you need these skills to ace People Experience Advisor
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the People Experience Advisor position. Understand the key responsibilities and required skills, and think about how your experience aligns with these.
Tailor Your CV: Customize your CV to highlight relevant HR experience, particularly in employee relations and change management. Use specific examples that demonstrate your ability to provide commercially balanced guidance and support line managers.
Craft a Compelling Cover Letter: Write a cover letter that reflects your enthusiasm for the role and the company. Mention your understanding of Clarks' legacy and how you can contribute positively during this time of change. Be sure to include your CIPD qualification status.
Showcase Your Interpersonal Skills: In both your CV and cover letter, emphasize your interpersonal skills and ability to influence others. Provide examples of how you've successfully coached or supported line managers in the past.
