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- Tasks: Lead the sales team and manage store operations to achieve commercial goals.
- Company: Join a dynamic retail environment focused on customer experience.
- Benefits: Competitive pay, career development, and a vibrant team culture.
- Why this job: Make a real impact on customer satisfaction and team success.
- Qualifications: Retail management experience and strong coaching skills required.
- Other info: Opportunity for growth in a fast-paced retail setting.
The predicted salary is between 30000 - 40000 £ per year.
Support the Store Manager to manage all aspects of the store operations and lead the sales team members to ensure commercial objectives are achieved. Deputising Store Manager absence when required.
Dimensions
- Financial: Store KPIs
- People: indirectly lead the store team members
- Impact: Impacts on the consumer experience in store and on the achievement of the stores KPIs
Responsibilities
- Demonstrate excellent selling behaviours, being a role model to the sales team to consistently deliver personal key performance indicators.
- Support the Store Manager to engage, coach and develop the team to ensure the store delivers its sales targets and associated key performance indicators.
- Oversee the sales floor, demonstrating excellent Floor Control skills to ensure the store is a great place to shop.
- Consistently review and utilise store CSAT insight to identify actions to improve the customer experience and store operations.
- Support in the delivery of store operations and Visual Merchandising principles to deliver best practice retail standards and create the required shopping experience.
- Continually upskill in knowledge of our products to be a product expert, role modelling and educating the team to utilise product knowledge to drive sales.
- Organise and prioritise required tasks to ensure business needs are met whilst protecting sales and service in store.
- Provide regular feedback to the team to motivate and engage to improve performance where required.
- Support the Store Manager with managing people issues as they occur to avoid escalation into more complex issues.
- Build capability and understanding to effectively manage all aspects of the store in the absence of the store manager.
Qualifications
- Good retail experience including in a management role, leading a team.
- Strong coaching skills.
- Effective communicator who can provide clarity to individuals or team on what is required of them and why.
- Ability to inspire and motivate a store team through injecting pride, passion and energy to create a positive working environment.
- Proficient in supporting with people processes and team development.
- Good experience in delivering and exceeding sales and targets.
- Proactive with good organisation skills to initiate completion of tasks without direction or supervision.
- Good commercial skills.
- IT proficient with the ability to use a range of systems to manage in store activity.
- Good knowledge of and experience in Visual Merchandising.
This document describes the general nature and level of work only. It is not designed to cover an exhaustive list of all skills, activities, duties or responsibilities that are required of the employee for this job. Other activities, duties, and responsibilities may be added at any time. This description may be changed at the company's discretion at any time, with or without notice.
Sales and Service Manager in Lechlade employer: Clarks
Contact Detail:
Clarks Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales and Service Manager in Lechlade
✨Tip Number 1
Get to know the company inside out! Research their values, products, and recent news. This way, when you walk into that interview, you can show them you're not just another candidate but someone who genuinely cares about what they do.
✨Tip Number 2
Practice your selling skills! Since you're aiming for a Sales and Service Manager role, be ready to demonstrate how you can lead a team and drive sales. Role-play common scenarios with a friend or family member to build your confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Sales and Service Manager in Lechlade
Some tips for your application 🫡
Show Your Sales Skills: When you're writing your application, make sure to highlight your sales experience. We want to see how you've led teams and smashed targets in the past. Use specific examples to show us what you can bring to the table!
Be a Coach, Not Just a Manager: We love candidates who can inspire and develop their teams. In your application, share instances where you've coached team members to success. This will show us that you’re not just about numbers but also about people.
Communicate Clearly: Effective communication is key in this role. Make sure your application is clear and concise. Use straightforward language to explain your experiences and how they relate to the job. We appreciate clarity!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Clarks
✨Know Your Numbers
Before the interview, brush up on your store KPIs and sales targets. Be ready to discuss how you've met or exceeded these in previous roles. This shows you understand the commercial side of the business and can contribute to achieving those goals.
✨Showcase Your Coaching Skills
Prepare examples of how you've successfully coached and developed team members in the past. Highlight specific instances where your guidance led to improved performance or morale. This will demonstrate your ability to lead and inspire a team.
✨Customer Experience Focus
Think about ways you've enhanced customer experiences in previous roles. Be ready to share insights on how you used customer feedback to make improvements. This aligns with the role's emphasis on consumer experience and shows you're proactive.
✨Visual Merchandising Knowledge
Familiarise yourself with visual merchandising principles and be prepared to discuss how you've implemented them in past positions. Bring examples of how effective merchandising has driven sales in your experience, as this is crucial for creating an appealing shopping environment.