Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead the sales team and manage store operations to achieve targets.
- Company: Dynamic retail company focused on customer experience and team development.
- Benefits: Competitive pay, career growth opportunities, and a vibrant work environment.
- Why this job: Be a key player in creating an amazing shopping experience and driving sales.
- Qualifications: Retail management experience and strong coaching skills required.
- Other info: Join a passionate team and make a real impact in-store!
The predicted salary is between 28800 - 43200 £ per year.
Job Overview: Support the Store Manager to manage all aspects of the store operations and lead the sales team members to ensure commercial objectives are achieved. Deputising Store Manager absence when required.
Dimensions:
- Financial: Store KPIs
- People: indirectly lead the store team members
- Impact: Impacts on the consumer experience in store and on the achievement of the stores KPIs
Responsibilities:
- Demonstrate excellent selling behaviours, being a role model to the sales team to consistently deliver personal key performance indicators.
- Support the Store Manager to engage, coach and develop the team to ensure the store delivers its sales targets and associated key performance indicators.
- Oversee the sales floor, demonstrating excellent Floor Control skills to ensure the store is a great place to shop.
- Consistently review and utilise store CSAT insight to identify actions to improve the customer experience and store operations.
- Support in the delivery of store operations and Visual Merchandising principles to deliver best practice retail standards and create the required shopping experience.
- Continually upskill in knowledge of our products to be a product expert, role modelling and educating the team to utilise product knowledge to drive sales.
- Organise and prioritise required tasks to ensure business needs are met whilst protecting sales and service in store.
- Provide regular feedback to the team to motivate and engage to improve performance where required.
- Support the Store Manager with managing people issues as they occur to avoid escalation into more complex issues.
- Build capability and understanding to effectively manage all aspects of the store in the absence of the store manager.
Qualifications:
- Good retail experience including in a management role, leading a team.
- Strong coaching skills.
- Effective communicator who can provide clarity to individuals or team on what is required of them and why.
- Ability to inspire and motivate a store team through injecting pride, passion and energy to create a positive working environment.
- Proficient in supporting with people processes and team development.
- Good experience in delivering and exceeding sales and targets.
- Proactive with good organisation skills to initiate completion of tasks without direction or supervision.
- Good commercial skills.
- IT proficient with the ability to use a range of systems to manage in store activity.
- Good knowledge of and experience in Visual Merchandising.
This document describes the general nature and level of work only. It is not designed to cover an exhaustive list of all skills, activities, duties or responsibilities that are required of the employee for this job. Other activities, duties, and responsibilities may be added at any time. This description may be changed at the company's discretion at any time, with or without notice.
Sales & Service Manager in Gloucester employer: Clarks
Contact Detail:
Clarks Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales & Service Manager in Gloucester
✨Tip Number 1
Get to know the company inside out! Research their values, products, and recent news. This way, when you walk into that interview, you can show them you're not just another candidate but someone who genuinely cares about what they do.
✨Tip Number 2
Practice your selling skills! Role-play common sales scenarios with a friend or in front of the mirror. This will help you feel more confident and ready to demonstrate those excellent selling behaviours they’re looking for.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Sales & Service Manager in Gloucester
Some tips for your application 🫡
Show Your Sales Skills: When you're writing your application, make sure to highlight your sales experience. We want to see how you've led teams and achieved targets in the past. Use specific examples to show us what you can bring to the table!
Be a Team Player: Since you'll be supporting the Store Manager and leading the team, it's important to demonstrate your coaching and communication skills. Share stories about how you've motivated others and created a positive work environment. We love a good team spirit!
Know Your Stuff: Familiarise yourself with our products and retail standards. In your application, mention any relevant experience with Visual Merchandising or customer service insights. This shows us you're proactive and ready to hit the ground running!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and let us know why you’d be a great fit!
How to prepare for a job interview at Clarks
✨Know Your Numbers
Before the interview, brush up on your understanding of key performance indicators (KPIs) relevant to sales. Be ready to discuss how you've met or exceeded these in past roles, as this will show your potential employer that you can drive results.
✨Showcase Your Coaching Skills
Prepare examples of how you've successfully coached and developed team members in previous positions. Highlight specific instances where your guidance led to improved performance or morale, as this aligns perfectly with the responsibilities of a Sales & Service Manager.
✨Demonstrate Customer Focus
Think about times when you've used customer feedback to enhance the shopping experience. Be ready to share how you’ve implemented changes based on customer satisfaction insights, as this will demonstrate your commitment to improving store operations.
✨Visual Merchandising Know-How
Familiarise yourself with visual merchandising principles and be prepared to discuss how you've applied them in past roles. Bring examples of how effective merchandising has driven sales in your experience, as this is crucial for creating an engaging shopping environment.
