At a Glance
- Tasks: Lead and inspire the sales team to achieve targets and enhance customer experience.
- Company: Dynamic retail brand focused on growth and team development.
- Benefits: Competitive pay, career progression, and a vibrant work environment.
- Other info: Join a supportive team where your ideas and energy can shine.
- Why this job: Be a key player in creating an amazing shopping experience while developing your leadership skills.
- Qualifications: Retail management experience and strong coaching abilities.
The predicted salary is between 30000 - 40000 £ per year.
Support the Store Manager to manage all aspects of the store operations and lead the sales team members to ensure commercial objectives are achieved. Deputise the Store Manager in absence when required.
What you'll do
- Demonstrate excellent selling behaviours, being a role model to the sales team to consistently deliver personal key performance indicators.
- Support the Store Manager to engage, coach and develop the team to ensure the store delivers its sales targets and associated key performance indicators.
- Oversee the sales floor, demonstrating excellent floor control skills to ensure the store is a great place to shop.
- Consistently review and utilise store CSAT insight to identify actions to improve the customer experience and store operations.
- Support in the delivery of store operations and visual merchandising principles to deliver best practice retail standards and create the required shopping experience.
- Continually upskill in knowledge of our products to be a product expert, role-modeling and educating the team to utilise product knowledge to drive sales.
- Organise and prioritise required tasks to ensure business needs are met whilst protecting sales and service in store.
- Provide regular feedback to the team to motivate and engage to improve performance where required.
- Support the Store Manager with managing people issues as they occur to avoid escalation into more complex issues.
- Build capability and understanding to effectively manage all aspects of the store in the absence of the store manager.
What we are looking for
- You're a confident, hands-on leader with proven retail management experience and a track record of achieving targets.
- You know how to motivate a team, communicate clearly, and make sound commercial decisions.
- You're organised, adaptable, and able to balance delivering results with creating a welcoming environment for customers and colleagues alike.
You’ll bring
- Good retail experience including a management role, leading a team.
- Strong coaching skills.
- Effective communication skills to provide clarity to individuals or the team on what is required of them and why.
- Ability to inspire and motivate a store team through injecting pride, passion and energy to create a positive working environment.
- Proficiency in supporting people processes and team development.
- Good experience in delivering and exceeding sales targets.
- Proactive with good organisational skills to initiate completion of tasks without direction or supervision.
- Good commercial skills.
- IT proficiency with the ability to use a range of systems to manage in-store activity.
- Good knowledge of and experience in visual merchandising.
Retail Sales Team Lead & Store Coach in Falmouth employer: Clarks
Join a dynamic retail environment where your leadership skills will shine as a Retail Sales Team Lead & Store Coach. We pride ourselves on fostering a supportive work culture that prioritises employee development and offers ample opportunities for growth, all while ensuring our team members are equipped to deliver exceptional customer experiences. With a focus on collaboration and innovation, you'll be part of a team that values your contributions and encourages you to excel in your role.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Sales Team Lead & Store Coach in Falmouth
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see how they engage with customers and employees. This will help you tailor your answers and show that you're a great fit for their team.
✨Tip Number 2
Practice your selling skills! Role-play common sales scenarios with a friend or family member. This will help you feel more confident when discussing your approach to sales and customer service during the interview.
✨Tip Number 3
Prepare some questions to ask the interviewer about the team and store operations. This shows your interest in the role and gives you a chance to assess if the company aligns with your values and work style.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can set you apart from other candidates and reinforce your enthusiasm for the position. Plus, it’s a great way to keep the conversation going!
We think you need these skills to ace Retail Sales Team Lead & Store Coach in Falmouth
Some tips for your application 🫡
Show Your Leadership Skills:Make sure to highlight your experience in leading teams and achieving targets. We want to see how you've motivated others and created a positive environment, so share specific examples that showcase your coaching skills.
Tailor Your Application:Don’t just send the same CV everywhere! Take the time to tailor your application to our job description. We love seeing candidates who understand what we’re looking for and can demonstrate how their experience aligns with our needs.
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to make your achievements stand out!
Apply Through Our Website:We encourage you to apply through our website for the best chance of being noticed. It’s super easy, and you’ll be able to follow your application status directly. Plus, we love seeing candidates who take that extra step!
How to prepare for a job interview at Clarks
✨Know Your Numbers
Before the interview, brush up on your sales figures and key performance indicators from your previous roles. Be ready to discuss how you achieved targets and what strategies you used to motivate your team. This shows that you’re results-driven and understand the commercial side of retail.
✨Showcase Your Coaching Skills
Prepare examples of how you've successfully coached and developed team members in the past. Think about specific situations where your guidance led to improved performance or morale. This will demonstrate your ability to lead and inspire others, which is crucial for the role.
✨Engage with Customer Experience Insights
Familiarise yourself with customer satisfaction metrics and be ready to discuss how you’ve used feedback to enhance the shopping experience. Highlight any initiatives you’ve implemented that improved customer service or store operations, as this aligns perfectly with the job requirements.
✨Visual Merchandising Know-How
Since visual merchandising is key in retail, prepare to talk about your experience in this area. Bring examples of how you’ve created appealing displays or organised the sales floor to drive sales. This will show that you not only understand the importance of aesthetics but also know how to implement best practices.
