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- Tasks: Lead the team in delivering exceptional customer service and sales performance.
- Company: Join Clarks, a historic shoemaker innovating since 1825 with iconic designs.
- Benefits: Enjoy free shoes, discounts, education grants, and flexible family leave.
- Why this job: Be part of a brand committed to sustainability and career growth.
- Qualifications: Retail experience and strong communication skills are essential.
- Other info: Opportunity for career progression and access to employee wellbeing programmes.
The predicted salary is between 24000 - 36000 £ per year.
The salary advertised is for a full-time position; if part-time, the salary will be pro rata. As a Sales and Service Manager, you’ll set a shining example of customer service and sales performance for your team. Running the shop floor, merchandising and supporting your team, the unique customer experiences you’ll create demonstrate why Clarks stores hold such a special place on the high street for two centuries.
You’ll be well rewarded here. First off, you’ll be given a free pair of shoes to wear for work and you’ll receive a discount card that’ll give you a third off on up to a further 20 pairs of Clarks shoes each year. You and your family will also have access to our Employee Assistance Programme which supports wellbeing too.
We’re all about career development. You’ll get all the training and encouragement you need to progress. Work with us for a couple of years and you’ll be able to access education grants to help with tuition costs for you and your family. Flexible family leave, employee life cover and maternity/adoption cover—you’ll get great quality of life in return for the great work you do with us.
Joining a business that’s serious about meeting its Sustainable Development Goals and donates to the Retail Trust, you’ll be helping build a better future for you, your family and the industry you work in.
What we need from you:
- You’ll have shown your abilities in retail before—that’s why you’ll be confident stepping into the role of Sales and Service Manager.
- A great communicator, you’ll inspire your team to smash their targets and build great relationships throughout the business.
- Using retail IT, building rapport and handling customer service issues often all at once, your energy will make you an asset to the team (able to deputise for the manager when required) and you’ll be looking at more senior roles before long.
About Clarks:
Clarks, based in Somerset, England, has been at the forefront of innovative shoemaking since its foundation in 1825, when brothers James and Cyrus Clark made a slipper from sheepskin off-cuts. Sparking revolutions and defining generations, Clarks’ archive of over 22,000 pairs includes the inimitable Desert Boot and Wallabee – and a ground-breaking combination of invention and craftsmanship remains at the heart of what the brand does now. Cutting-edge collaborations with cultural icons and KOLs, taking strides in social change, reimagining legendary silhouettes, and making shoes that move with the world ahead – Clarks is never standing still.
The benefits:
As well as a rewarding career, development opportunities and a competitive salary, you’ll also enjoy a generous holiday allowance and the opportunity to join the company pension scheme.
Deputy Store Manager employer: Clarks
Contact Detail:
Clarks Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deputy Store Manager
✨Tip Number 1
Familiarise yourself with Clarks' history and values. Understanding their commitment to quality and sustainability will help you connect with the brand during interviews and demonstrate your alignment with their mission.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed a team in a retail environment. Highlight specific instances where you inspired your team to achieve targets or improve customer service.
✨Tip Number 3
Brush up on your retail IT skills, as you'll need to handle various systems while managing the shop floor. Being tech-savvy can set you apart from other candidates and show that you're ready for the demands of the role.
✨Tip Number 4
Network with current or former Clarks employees if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach and stand out during the selection process.
We think you need these skills to ace Deputy Store Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your retail experience and any leadership roles you've held. Emphasise your ability to inspire teams and achieve sales targets, as these are key qualities for the Deputy Store Manager position.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer service and your understanding of Clarks' values. Mention specific examples of how you've successfully managed teams or improved store performance in previous roles.
Showcase Relevant Skills: Highlight skills that are particularly relevant to the role, such as communication, problem-solving, and proficiency with retail IT systems. This will demonstrate your readiness to handle the responsibilities of a Sales and Service Manager.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer-facing role.
How to prepare for a job interview at Clarks
✨Showcase Your Retail Experience
Make sure to highlight your previous retail experience during the interview. Discuss specific examples where you successfully managed a team or improved sales performance, as this will demonstrate your capability to step into the role of Sales and Service Manager.
✨Emphasise Communication Skills
As a Deputy Store Manager, strong communication is key. Prepare to discuss how you've effectively communicated with your team and customers in the past. Share instances where your communication skills helped resolve issues or inspired your team to achieve targets.
✨Demonstrate Customer Service Excellence
Clarks values exceptional customer service, so be ready to share your approach to creating unique customer experiences. Think of examples where you went above and beyond for a customer, as this will show your alignment with the company's values.
✨Research Clarks' Values and Goals
Familiarise yourself with Clarks' history, values, and commitment to sustainability. Being knowledgeable about the company will not only impress your interviewers but also allow you to tailor your answers to reflect how you can contribute to their goals.
